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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Ive ordered from the tea people before and the quality of the tea is awesome. Found some lovely blends and flavours of tea that I enjoy. I like the tea samples that get sent but i wish that they vari... Zobacz więcej

Oceniono na 5 z 5

Been using Tea People for some time now and have never been disappointed with the products. So easy to order and the subscription works like a dream. Highly recommend.

Oceniono na 5 z 5

I ordered both peppermint and spearmint loose tea- both are good quality and delicious. I'm very happy to stop using tea bags.

Oceniono na 5 z 5

Such great tea,brews beautifully and tastes wonderful. Love the packaging,the tins look good on my worktop and the sampler packets are nice too. Ships fast and excellent value

Informacje dotyczące firmy

  1. Hurtownia herbaty
  2. Producent herbaty
  3. Sklep z herbatą

Napisane przez firmę

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

85 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

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Oceniono na 3 z 5

Tasteless tea

I grew tired of tea bags and decided to find a better option. After searching around I settled on Tea People. Placed my order and waited. After a week I emailed enquiring as to the whereabouts of my delivery.
The next day I received an email saying it had been dispatched. 3 days later it arrived.
The tea comes in lovely tin containers.
I received organic green and organic peppermint tea.
I opened them to look at and smell the leaves. The smell test was a failure because the peppermint had no smell. Even tesco brand peppermint tea dust smelled and tasted of peppermint slightly.
I prepared a cup of the peppermint and it had no taste. Very disappointing. The green tea at least tasted like green tea but it was weak in my opinion.
I do like the tea but expect a peppermint to taste like peppermint.
Next time I will look else where.

14 stycznia 2026
Opinia niezależna
Logo Tea People

Odpowiedź od Tea People

Thank you for taking the time to share such a detailed review, and we’re genuinely sorry to hear that our organic peppermint didn’t meet your expectations.

Our peppermint is something we’re usually known for being naturally aromatic and full-flavoured (unlike the supermarket ones which usually contains added flavouring), and it’s received a lot of positive feedback from customers who enjoy a nice, clean peppermint taste. That said, taste can be very personal, and factors like brewing time, water temperature, and even individual sensitivity to menthol can affect how the flavour comes through.

We’re also sorry about the delay and the uncertainty around delivery — that’s not the experience we aim to provide, and we appreciate you flagging it.

We’re glad to hear you enjoyed the presentation and that the green tea was at least recognisable, even if weaker than you prefer. If you’re open to it, we’d be more than happy to offer brewing suggestions, or arrange a replacement or refund for the peppermint, as we never want anyone to feel disappointed with their purchase.

Thank you again for trying Tea People and for your honest feedback — it really does help us improve.

Warm regards,
The Tea People Team ☕

Oceniono na 5 z 5

High Quality

Frequent discounts, always include samples. Tea is vast in range and good quality. Never had an issue ordering from them.

6 stycznia 2026
Oceniono na 4 z 5

well presented and varied

The teas were well presented and the contents of good quality I think. I purchased the sample bags and some of them were very difficult to open. So much so the some of them I cut open and then could not close them using the resealable envelope.

6 stycznia 2026
Oceniono na 3 z 5

The tea tastes nice but I've found…

The tea tastes nice but I've found customer services to be very poor. I had an issue with my order once delivered in that I can't use the tins without great difficulty due to disabilities in hands and fingers. I sent an email with no response. I then phoned them to which I was told to send an email with the details. The lady on the phone was trying to help. Two emails later and no response. It's just very stressful trying to get this problem sorted. I wouldn't recommend ordering from them if I'm honest if you think you might need customer services. I'd also told them that I forgot to use the 15% off which I thought they would honour but they didn't. Very disappointing experience in my opinion.

11 grudnia 2025
Opinia niezależna
Logo Tea People

Odpowiedź od Tea People

Thank you for taking the time to share your experience, and we’re genuinely sorry for the stress and frustration you went through — especially given the challenges you mentioned with hand and finger mobility. That is certainly not the experience we want any of our customers to have.

We’d like to clarify for anyone reading that we did speak with you later that same day, and we’re glad we were able to resolve the issue by arranging replacement pouches that are easier to use. However, we fully acknowledge that our email response time on this occasion fell short, and for that we sincerely apologise.

Accessibility and customer care are extremely important to us, and your feedback highlights where we need to do better — particularly in ensuring emails are responded to promptly and consistently.

Regarding the discount code, we understand how disappointing that felt, and we’re sorry this added to your frustration during an already stressful situation.

Thank you again for your honesty. Your feedback has been shared internally so we can improve our processes and avoid this happening again. If there’s anything further we can do to support you, please don’t hesitate to get in touch.

— The Tea People Team

Oceniono na 3 z 5

Great tea, poor packaging, poor delivery

I already sent a review a couple of days ago, but happy to write it again. Royal Mail left package in a "safe place" although they did not have such instructions. I came back home late in the evening and the package was soaked. Hopefully the actual tea had a thick layer and was saved, but everything else on the package (samples, leaflets) were very wet. I would advise tea handlers to add extra layers of paper packaging inside the box, especially on rainy days

6 grudnia 2025
Logo Tea People

Odpowiedź od Tea People

Thank you so much for taking the time to share this feedback again — we really appreciate it, and we’re very sorry about the experience.

You’re absolutely right: the package should never have been left in a “safe place” without your instruction, and we understand how frustrating it must have been to come home to a soaked delivery. While the courier handling was outside our direct control, the responsibility to ensure your order arrives safely still sits with us.

We’re relieved to hear that the tea itself seems to have been protected, but we agree that the samples and printed materials should not have been affected. Your suggestion about adding extra internal paper protection — especially during rainy conditions — is a very good one, and we’re actively reviewing our packaging process to improve weather resilience.

Thank you again for your thoughtful and constructive feedback. It genuinely helps us improve, and we hope to serve you much better next time. 🍃

Oceniono na 5 z 5

Good experience throughout

Bought a couple of Forlife individual teapots and a bag of English Breakfast loose tea from here for my wife (they’re meant to be a present but she’s opened it early! 🙄) , she is very happy with them and the free samples received were also a nice surprise. We will definitely be ordering from here again.

12 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great choice of quantities

Really great website and offers a variety of sized packs to choose from. I use this with a elderflower, meadowsweet and ginger/honey tea to make a great tea blend when I have cold/flu. It's a refreshing brew that I switch to when the usual cuppa isn't quite cutting it! Comes through Royal Mail so got to rely on them. I'll be buying from here again in the future.

8 grudnia 2025
Oceniono na 5 z 5

Great company

Great company, I wouldn’t pay attention to reviews saying there not a real company, I’ve been using them for a while now,as I always buy a few boxes of their teas at Christmas time for my daughter. It always arrives promptly and my daughter loves the teas I get for her. Excellent company

6 grudnia 2025
Opinia niezależna

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