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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Been using Tea People for some time now and have never been disappointed with the products. So easy to order and the subscription works like a dream. Highly recommend.

Oceniono na 4 z 5

Ive ordered from the tea people before and the quality of the tea is awesome. Found some lovely blends and flavours of tea that I enjoy. I like the tea samples that get sent but i wish that they vari... Zobacz więcej

Oceniono na 5 z 5

Such great tea,brews beautifully and tastes wonderful. Love the packaging,the tins look good on my worktop and the sampler packets are nice too. Ships fast and excellent value

Oceniono na 5 z 5

We continue regularly order different teas from this company. - the luxury Breakfast and Earl Grey - The products are very good and the communities in the Countries where the tea is grown benefit th... Zobacz więcej

Informacje dotyczące firmy

  1. Hurtownia herbaty
  2. Producent herbaty
  3. Sklep z herbatą

Napisane przez firmę

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

83 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

While I cannot complain about the…

While I cannot complain about the quality of the teas I have ordered, Tea People ignored my delivery instructions, (they explained that they were too busy to do so) and refused to honour a 15% discount code they had sent me. To add insult to injury, they have just sent another 15% discount offer to my wife.

4 marca 2026
Opinia niezależna
Logo Tea People

Odpowiedź od Tea People

Dear Stuart,

Thank you for your feedback — we’re really glad to hear you’ve enjoyed the quality of our teas, but we’re genuinely sorry about the experience you’ve described.

You’re absolutely right to expect delivery instructions to be followed and promotions to be honoured as communicated. Being told we were “too busy” and the confusion around the discount code is not the level of service we aim to provide, and we understand how frustrating that must have felt — especially seeing a similar offer sent again shortly after.

We’d really like the opportunity to make this right. We have hence escalated this to our senior management team who will review what happened and get back to you with a fair resolution.

Thank you again for bringing this to our attention — your feedback helps us improve.

— Tea People Team

Oceniono na 5 z 5

LOVE THIS COMPANY AND THEIR PRODUCTS

Tea People have excellent products and excellent customer service. When a particular tea I had ordered was out of stock after I ordered it, they emailed my right away to give me the option of ordering a different tea or to put my order on hold until their order of it came in. I chose the latter and when the tea came in, they let me know and also let me know when they had sent the order.
They also send along free taster samples that are similar to the product that you bought. It's really nice to get these little surprises and for me, they have result in extra purchases of teas that I wasn't sure I would like, but actually liked so much I ended up ordering them as well.
And finally, I use the loose leaf teas because I have always noticed that in other tea companies, there is always dust in the actual tea bags.
It wasn't until I tried some of the sample tea bags, that I realised that there is absolutely no dust in their teabags. Nothing but straight up tea ingredients. I still love loose leaf tea, but I have also started ordering tea bags too.
Great company service and delicious products. Love it!

7 marca 2026
Logo Tea People

Odpowiedź od Tea People

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed both our teas and our customer service.

We’re glad the updates about your order and the free taster samples helped you discover new favourites. It’s also great to hear you noticed the quality of our tea bags and loose leaf teas — we work hard to ensure they contain only real tea ingredients.

Thank you for your support. We truly appreciate it!

– The Tea People Team

Oceniono na 5 z 5

Great subscription order!

Tea People are an easy company to deal with and has the benefit of being socially and ecologically aware. This was part of a repeat subscription order which has been in place for more than a year - the tea is great and the price is competitive. All in all, we have no complaints - thank you Tea People.

24 lutego 2026
Oceniono na 5 z 5

We continue regularly order different…

We continue regularly order different teas from this company. - the luxury Breakfast and Earl Grey - The products are very good and the communities in the Countries where the tea is grown benefit through the schemes set up by Tea people.
Worth having a look at their website.

3 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Tea People

Great website explaining each of the type of teas. Easy to order and good delivery. The teas are excellent and there is a free gift included. I like their ethical/ green attitude. An outward looking company.

28 stycznia 2026
Oceniono na 3 z 5

Damaged gift packaging

Unfortunately the internal gift packaging was damaged which meant that I couldn’t give it as a birthday present as planned.

27 stycznia 2026
Logo Tea People

Odpowiedź od Tea People

Dear Ali,

We are sorry to hear that you received the internal gift packaging in damaged condition. While we take all the necessary care to pack the products as securely as possible, on rare occassions they to get damaged due to the extremely rough handling by the post/courier people. Please write to us at orders@teapeople.co.uk with your order details and details of the damage including photographs and we would be more than happy to offer a suitable replacement.

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