Tartecosmetics Recenzje 

I had a problem with a product (Tarte QuickStick) where I had four defective sticks - each of which cost me $28 each. After working with customer service we came to an agreement which was fair and acceptable. Once I reached Keisy, she made things right - and I will continue to used Tarte cosmetics.

Kind regards,
Leslie

Truly, honestly horrible!! Customer service is awful & rude!! I'll just keep buying Tarte products at Sephora. People are much more polite and helpful. They're acting willing to HELP you. I'll absolutely never recommend anybody purchase from the Tarte cosmetics website! I had lots of points, around 2,800. Well, I had tried to use them for purchases a few times, but they wouldn't let me. So, I started using Sephora for my Tarte products. Which their makeup is truly garbage, but I'm not sure about their blush. Their eye cream is awesome! So, before they expired, I tried to call and do the live chat several times, before they expired, and nobody would help me. So, if you want anything of Tarte, do yourself a favor and get it from Sephora.

Got their Tubing Mascara which is the best i have ever used!

Tarte cosmetics is either hit or miss there’s nothing in between unfortunately. I have purchased their clay eyeshadow palettes that look beautiful, but they have no pigment. They have no staying power and I end up returning them.

Then I have bought pallets that are amazing, such as
The Maneater pallet is the opposite of everything I just said. The colors are rich and creamy. They go on beautifully. They are highly pigmented. There’s not a lot a fall out. It’s a beautiful mix of matte, satin and shimmer.  Their Sweet Tarte Cravings is another beautiful palate.

My favorite waterline eyeliner to help open your eyes more is fake away by Tarte. It comes in the perfect peachy cream color to help open your eyes after a long night out.  It is far more natural looking than using white eyeliner. It is super smooth and non-irritating.

Tarte cosmetics only get three stars, because you never know what you are going to get. I would suggest purchasing Tarte from Ulta or some other place that accepts returns, because you will end up returning half of what you buy. 

Buyer beware... this company lies about when your order will be shipped. Have my money and no package in transit and was given some BS excuse. I will be leaving bad feedback everywhere.

These morons sell an eye cream and even do nit know it contains retinil ingredients. They put their clients health at risk and do not care about it. As everyone know vitamin A products are not recommended for some conditions. Firstly they do not mention the ingredient in their brief explanation of the product. Second they do not warn their clients anyhow like “please note there is..”. Thirdly they even do not know the ingredient list of their products and asked me where did I saw this information. Lastly they refuse to provide approximate percentage of this ingredient so our doctors can measure the risk.
I am honestly in shock with their inadequate response and am considering to take this further in court. They must inform their clients properly and take responsibility when this is not done.

Absolutely terrible. They were running a "promo" on the site, so I placed couple of orders. Next day orders got canceled without any explanation. So I tried placing again - same thing, canceled without any explanation. Tried final 3rd time - this time got an error message, that my credit card was invalid, so I tried a different one - same thing. Tried paypal - same thing. I finally gave up, none of the orders went through.. so much for the "Sale"

I was trying to place an order for 2 days after payment I get an error saying “payment not accepted try different method”. Tried different methods, paypal different cards. Still same error pops up: “try different payment method”.
I was able to place an order 2 days ago but now it’s been a huge problem for me.
contacted customer service twice still no result.
Disappointing that no one could help. I just simply wanted to buy some make up products seems like there is no answer for my problem.

Ordered from tarte a lot and they refuse to offer refund as in the UK. I now have concealer unopened which is the wrong shade which I can’t use, they need to be obeying by the consumer rights act when selling to the UK

As with most other people reviews, disgusting customer service and totally unacceptable.
Ordered on black friday and waited 3 weeks for my parcel, none of the order references given to be worked on their website, contacted them and was told by one person it would be delivered this week, then two days later get an email saying that my order was "lost" and they cant send a replacement and have to reorder?!?! If that wasn't unacceptable enough, I also have to wait 2 weeks for a refund from the first order?!
COMPLETELY out of my control yet you cant do anything to rectify it?? This isn't the first time they've pulled this scam either

First of all, For all the Aussies out there, be aware that it's going to take a while to get to you. I assumed that everything was shipped from Australia because I was on the 'AU' website but that isn't the case. My order took like 6 weeks to get to me and was stuck in customs for like 2 weeks. To be fair, i did order during the black Friday sale so that could have contributed to the shipping times. Anyways, one of my palletes came broken, so i emailed them and they got back to me really quickly which was really good of them, however they said they weren't able to replace anything for international orders which was disappointing considering it was a gift. However, i was really impressed by how they handled the situation. They issued me a refund (sale price), gave me a code for 40% off my next purchase and said in order for me to get my order at the original price, they would honour the remaining 30% and the shipping fees of the fastest shipping method. This all happened in a matter of 1-2 days! Super impressive. I'm not sure if i would order again based on the shipping times but besides that, they were super amazing.

I placed an order of one of their 'make-up bag deals' in Oct 2022. After waiting way beyond the expected delivery date with no news I contacted them to be told that my order was 'lost in transit', I would be refunded within 2 weeks and should place another order. I stated that I would not get the same deal again and it was not my fault the order went missing. They offered to pay me the difference between my first and second order and to cover express delivery so I would get the order by end of Nov (great, sure!). What a lie! I have not received my order nor have I received this partial refund. The customer service has been terrible; they simply tell you to wait X working days and 'you'll get an email', which you won't get. I have emailed, called and phoned to no avail. I have asked to raise a complaint and escalate and the advisors refuse to transfer you to anyone else. I will never buy from them again and advise that you don't either.

I received a product that was not fit for purpose and not as described. It was a so called pore-less foundation stick that actually highlighted pores sinking into them in little dots! I asked for a returns label to send it back and got the following response: Thank you for contacting tarte customer service! We truly apologize that you weren't fully satisfied with your recent order. Unfortunately we do not offer returns or exchanges on International orders, as per our FAQ's.
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Please let us know if we can help you with anything else!
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xo, Nadia
tarte squad

I’d give Tarte 0 stars I could.

I reordered after they sent me the wrong order in September. This time the carrier hasn’t even dispatched my package and it is sitting in their warehouse. This was supposed to be second time lucky. I was told please give them another chance and I won’t be disappointed. LMAO! We am annoyed. It’s a shambles. My order has been refunded again!!

I have been told to reorder my items for the 3rd time (seriously!) and I will be given a 40% discount. I have only been given another 20% code again. Why should I trust you? How does it work on free items such as the £8 deluxe maracuja juicy lip plump in primrose? Will I be given one for free? I doubt it! Why incentive do you give returning customers other than a big fat zilch!

I have only been given a 20% discount as the agent said it was beyond her remit to give me 40% one? Does that make any sense? No normal company would do this. How to lose a customer in 40 days!

I have given you two chances to sort your sorry mess out. Yet again you expect me to waste my time and effort ordering from you and wondering if I am going to get the items I ordered or if they have even been dispatched. It’s a joke.

NARS, MAC, Charlotte Tilbury, Bobby Brown, YSL etc don’t behave like this and send out the correct items on time. Why can’t you?

My order number is 55528997. I ordered on the 5th and expected delivery was 21 October. And again another big fat disappointment.

Please give me a very good reason why I should ever use Tarte again. I shall be telling all my family and friends or avoid Tarte unless you enjoy being positively disappointed!

So very miffed at your poxy 20% offers. Match the price for the entire order or don’t even bother.

After all that fiasco - the parcel arrived this morning. My husband opened the door to the Postman. It should have arrived by the 21st. There was indication it was being sent and only checked updates after I contacted tarte regarding where my refund was as at.

I placed an order with Tarte through Paypal. Unfortunately, PayPal messed up the shipping address I entered so it was wrong. I didn't notice the mistake earlier so I contacted Tarte to check the issue of my delivered package. Once we figured the entered address was wrong, they still offered me a replacement promptly, I declined it as it was a mistake from my side but the gesture along with their fast responses were excellent.

Ordered foundation 35H (as previously used and is perfect match for me). I saw the packaging was new when I ordered but assumed it will still be the same product inside. It was completely different. Several shades off in fact. Contacted customer service to be told that 37H is the old 35H. Customer service more interested in promoting their products than dealing with complaint. Will not bother with their products again.

I wish there was an option for zero stars. Their customer service is so poor. I ordered two products in the one shade and received two products in completely different shades. I was told they couldn't offer replacements and was asked to order again. Completely unacceptable and will not be using this company again. Do better Tarte!

I ordered a product from Tarte on 1 May 2022, which was not available in Australia. I was advised by an auto response email it would be received by me within 14 to 20 days after the purchase date. I live in Australia so shipping will be 14 to 20 days ?, apparently this is all due to Covid-19. As I had not received the product by the 27 May 2022, I then emailed customer service to enquire its whereabouts and was advised in the following response:... that it takes
1 to 3 days to dispatch,
14 to 20 to ship and
then few days to clear through customs. I should email them again if the product was not received by the 1 June 2022 for solutions.
I left it another week and contacted Tarte again on 8 June 2022, after I checked the tracking number which came in the second email. I noted the number stopped tracking on 27 May 2022. It was not clear from that tracking information whether it had actually arrived in Australia or not. In the email of the 8 June 2022 I asked if I could have the code to log into the Shipping Companies Website as this was the only way I could check where the goods were located. Tarte's response was more or less.. OOPS...it's lost in transit, we will refund you in 10 to 14 days. On your next purchase we will give you 20% discount. Please use this code. This is a disappointing experience to say the least and won't even bother engaging with them again. Their emails are so poorly written that it was never clear what amount they were going to refund. Whether it was the value of the shipping and product or just product. I received a further email from Tarte titled "Appeasement" (appeasement means pacifying an aggrieved person through negotiation). This was about the refund. Well no, its not appeasement you are fulfilling your contractual obligation because you have to refund me if the product is faulty or not received. Then I receive another email titled "how did we do", please give stars...really. I can honestly say I wish I had read Trustpilot reviews about Tarte before making the order. This company needs to rethink how they deal with international customers and how they write their emails. Buyer Beware.

I was shocked by poor reviews and was scared to open my delivery once it arrived. I got everything I have ordered in perfect shape and condition, nicely packed.
The only challenge was that website check out does not work on my android phone, so I had to use laptop.

Waited for two weeks and checked my emails and all of a sudden my shipped email had completely disappeared.. I contacted customer service who said “sorry we’ve lost your order, we can’t replace it or promise you will get the same offer as before. we’ve refunded you and it will take up to 14 days to receive the money back”
When I said I wasn’t happy with that I got asked to leave feedback and the chat closed.
Never experienced such disrespect for the customer base from any other company. Won’t buy from Tarte again.