Tartecosmetics Recenzje 

Just bought the maracuja juicy lip vinyl to try, don't sell the original lipsticks, omg this is horrible, goes on very thick, doesn't glide along your lips and very sticky. Bring back the old maracuja juicy lipsticks

Tarte constantly hits it out of the park with the Maracuja Juicy lips line. Specifically the Juicy Melt Mask (it smells so good) that leaves my lips softer than any other lip treatment I’ve tried.

scammers... didnt even put items that i ordered in the package and telling me to order again..

I sent two emails to them regarding a faulty product. I never received a response.

Said my card couldn't go through. But charged me anyway. Trying to get my money back. But they have no customer service.

A fuir ! Première commande et dernière. J’ai commandé 4 palettes et j’en ai reçu 3 !!!! Un service client absent. Ne commandez pas !!!

My acquaintance with the Tarte brand did not work out. On Black Friday, I placed an order for 2 palettes and the Best of Maracuja Juicy Lips Set. Delivery was arranged to Germany. I waited for delivery for more than 3 weeks (which is understandable, since there were promotions and it was the pre-holiday time), but I hoped that I would definitely receive it by Christmas, since I planned to use the products for the holiday. On December 24, the delivery was already on its way to me, when I received a notification about the cancellation of the delivery and that the parcel would be sent back to the sender. As it turned out, the sender did not indicate my house number. Because of this, the service did not have the right to deliver the parcel, only to send it back to America - no other choice, no matter how I tried to immediately resolve this issue through the delivery service. On the same day, I contacted Tarte customer support. But unfortunately, they could not even offer to resend the parcel, correcting the address to the correct one. Instead, they returned my money and offered a 30% discount on my next purchase. but the prices that were on Black Friday are no longer relevant and the lipstick set is no longer available, which doesn't even allow me to re-order for the same price :) so I’m left without an order, without the possibility of re-ordering and in a bad mood for Christmas, very disappointing

Tartes,

Une honte, après 1 mois ma commande ne m'est pas parvenue.
Aucune possibilité d'avoir une réponse et nous sommes le 21 decembre.
Scandaleux

If I could leave no star I would. They advertise easy returns yes they get your return but you never receive a refund or exchange. Buyer be ware.

I placed an order for some makeup my daughter wanted for Christmas on the 10th December and after reading the reviews I nearly didn’t bother but I must say the order arrived as if promised by 19th December I was kept up to date with delivery as it comes from America and the products I received were beautiful only sorry I didn’t order some for myself dnt be put off by the reviews!

Scam!!! Will never look at this website again, ever! Paid without issuing order number, contacted, cancelled my order saying payment issue, but my money just disappeared, it is over 20 days now, no response.

Avoid at all costs!! They don't even bother sending your order and when you contact customer services for help, they are rude and lie. Will never ever use them again!

Beware if you order from you the UK, you'll have to wait 20 days for delivery and 10 days for them to even start processing your order. Just bizarre.

Ordered a product over a week ago. The day after order was placed tarte offers 50% off on same item. I immediately requested a refund. They’d said they refund difference. Never did. Full charge went through and my product still hasn’t shipped. Why bother with their website when you can just go to ulta?

Ordered 3weeks ago. It took them a week to ship it, and my order is still somewhere in Melbourne. Hasn’t delivered yet.

Meanwhile, I ordered a necklace from Paris, it arrived in 8 days.

I must say they can do better job. Not ordering again. So sad.

I bought some items from the UK website and turns out they don't offer exchange or returns in the UK. This seems against local laws, all businesses here accept returns of unopened items. I spent over 50 pounds and now I am stuck with items that are way to fair for my skin. Their colour match website socks by way, because the shade from the result is 3 or 4 shades below my natural one. Customer service didn't do much about it other than offer a 25% coupon (I got it 40% off on sale). Very sad

I have placed an order more than 2 weeks ago from an EU country, the expected delivery date was 3 days ago but i haven't receive any update about the package other than that the shipping label got created a few days after i have placed the order. I have contacted the live chat 2 days ago that my parcel is on it's way and it should arrive in 2 days, but it didn't so i have contacted the live chat again where they said that my parcel got lost?! and they start the process for a refund since they can't replace international orders... I wish i have found this page before i have placed my order. The only positive experience is that I have requested a refund on Friday and on Monday I have already received the refund

1 Star so far .... from the UK.
I received the product with no order number etc. inside the box. I do not have an account as a new customer.

I needed to return something .... and I have repeatedly emailed .... with no replies. The UK phone number doesn't work.
There is a UK address on the box - a PO Box number but I am reluctant to send the item back in case it simply disappears.

My order with Tarte was missing 2 items. Contacted Tarte but they only refunded for 1 item and no tax that they charged. Contacted Tarte again - they then refunded me for second item but again did not refund the tax they charged for item. Contacted them a third time to request refund of tax. What should have been a simple order was a make work project for me to get back my correct refund for items they failed to ship to me.

So sad, I have been a loyal user for years but have been completely turned off by poor customer service. Shakira and Ana were nice but no help. Any recommendations on a good replacement brand?