Tartecosmetics Recenzje 

Received a Christmas present. It was from Tarte. It is broken I called customer service and they are denying it is their product, even with their name on it. Don’t buy their products if they can’t stand behind them🤮

I was so worried about purchasing after reading the reviews but so glad I did anyway. The mascaras are perfect, beautifully packaged and arrived exactly when the estimated delivery was.

I have had a lot of issues with tarte. Constant emails and lack of adequate customer service.
However, in the end I emailed tarte's parent company (Kose corporation) to complain.
From then onwards, my complaint was actioned swiftly. I urge people to do the same since the point of contact is not very useful in handling queries and troubleshooting.

Some products work very well, others less so. Overall an average experience

No stars I’m fuming 😡
Items missing from Xmas order… now have to deal with customer service state side. Won’t get in time for Xmas in uk.

Would give 0 if I could. Had 3 orders in for Christmas because of apparent good deals over Black Friday. Not ONE SINGLE ORDER made it to even being dispatched. Got to the point where I was emailing daily, constant lies and told different days the items were apparently dispatched. They could never prove ANYTHING was sent to any courier. Each tracking number provided wasn’t recognised and there was several provided for each item!!! Liars, scammers! Just want your money so they can send a bunch of their mates to an exotic island while they don’t bother to even ship your orders! Absolute disgrace. 1 order going wrong, acceptable, a second is odd. A third is just a joke. They are laughing at us!!!!

Order never arrived. Contacted customer support and they could not provide an update. Later they responded and said that the order was lost due to unforeseen circumstances and would issue refund. Did not receive refund either.

J'étais prête à commander un article sur tarte cosmétiques et là , surprise !!!! L'envoi est facturé 14 euros , j'ai donc tout abandonné

Updated 13 Dec 2025
Till today, nobody bothers to reply to my emails and to this message too. I even reached out to their higher level management but nobody replied me. I wonder if the management reads these messages and know what is happening.

Selling expired goods to customers and ignoring emails and messages??

SUCH BAD SERVICE!!
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The customer service is very bad. They don’t reply to messages and at times after one reply they just don’t bother to follow up or reply anymore.

I placed an order for the Tarte Mystery Box 2025 together with some other items on 30 October, 2025. Upon receiving it on 20 November , I found that 4 of the items have expired. I emailed them on 22 November and informed and attached photos of the items and expiry dates to them but till today no reply.

This is not the first time I have received expired products.

Don’t be fooled by their gifts and offers as they are selling and giving away expired products. Or just putting it for sale at a low price!!

How could they be selling expired products or even as gifts to customers??

This is very deceiving disappointing!

I am still waiting for a reply or I will reach to their higher level of management if I don’t get a reply within the next few days!!

I have short eyelashes and was so looking forward to trying it. The result I got was one clumpy mess that irritated my eyes.
The lady online who demonstrated had gorgeous results!
TARTE mascara didn't fulfill it's claims!!!

Jeg bestilte nogle produkter som blev leveret forholdsvis hurtigt ift. at de blev sendt fra USA. VAT er inkluderet i prisen, så man bliver ikke overrasket af ekstra regninger. Eneste minus er, at prisen på leveringen er rimelig pebret.

My order never arrived even though it was a tracked delivery. They told me that they'd issued a refund as they were unable to offer a replacement within 10-14 working days. I never received the refund and when I chased this up they claimed there had been an error on their systems and that they'd process the refund again and I'd have to wait a further 10-14 working days. I've not yet received this refund.

Foreign customer service rep was completely ineffective and only repeated the same scripted lines. PATHETIC.
I tried to replace my Amazonian clay foundation when it was almost gone. I use the shade light medium neutral, which is the number 26N. The shade is completely different. It’s now a light pink. It used to be a very pale beige with no pink undertones and now I’m getting very aggravated with the company. This has happened twice, that is, that the shade was completely different. I will bring the new package back to Ulta AGAIN and get a refund and never buy Tarte again.

Very disappointed wrong item arrive after using their make up app...I use light pink under eye and tan brown arrived!!! PLUS IT HAS Phansta printed on it not Tarte and you can pick up Phansta on line for under £7 do yourself a huge favour and google it there sending out phansta products they charged me £29 for same product!!! Lucky i got a discount or it would of bee. £29.00 entire face is up and I don't get spots period!! Only now aged 51 WYF is going on??? Scammed 10000% there is a law suit list for products in the item that is hazardous...google all i have said ...trust me i was gobsmacked...very unkind and unfair...I tried the product as it was suggested by make up app after photo and look horrendous...gutted.
Update emailed support@ attentivemobile.com and 2 weeks later nothing scammed me well and truly gobsmacked this is allowed

not sure why there`s so many negative reviews. This hasn`t been my experience at all. I have ordered 3 times from Tarte and every order has arrived in about a week (USA-UK) . Great offers and the lip plump and juicy shift sticks are fantastic as are the tinted products and primers.
All arrived in perfect condition and well packed. Wouldn`t hesitate to buy again. Free shipping too.

Scammers. I ordered same items twice as payment wasn't going through.
When i received same order twice, contacted support to guide me how i can return as there is no option on the website for return. Been told we don't accept returns as this is first time happened where someone only post something for business and don't accept returns. Really disappointed.

Horrible service, these people are demonic! I wouldn't recommend ordering from the actual tarte cosmetics site. If you sense a negative vibe believe it for what it is. They will intentionally send you a tainted product. I buy the shape tape concealer regularly from ulta so im very familiar with it and never had any issues with it. So glad I was smart enough to test a tiny amount on my hand first. Never again will I order from this website.

So sad to see such bad ratings. I'ce ordered from France 3 times and was never disappointed with the products.
I'm trying to contact customer service today because my fixating spray is defective. The product is leaking from the bottle. Ill let you guys know if they consider taking it back and shipping a ́new one.

I placed an order directly on Tarte’s official website using my debit card — not through PayPal. The charge clearly appears under “Tarte Inc.” on my bank statement, and I’ve already sent multiple screenshots confirming this.

Despite contacting customer support several times over the past six months, the issue is still unresolved. Even worse, they continue referring me to PayPal, which has nothing to do with my order. It's incredibly frustrating.

I used to love Tarte products and was a loyal customer, but this experience has completely changed my opinion. The lack of responsibility and customer care is unacceptable. I feel ignored and disrespected.

All I want is for someone at Tarte to take this issue seriously and provide a real solution — not just automated or copy-paste responses.

Tres cher pour le produit reçu, aucun problème de livraison