Tartecosmetics Recenzje 

Very disappointed with the shipping and customer service. I placed my order on May 16th and still haven’t received my package. I contacted customer service several times, but all I got were automatic responses with no real help at all. These items were supposed to be gifts, so the delay is especially frustrating. Waiting almost a month for a package is just unacceptable.

I have waited for 14 days from the ordering day that my order would be shipped. I already got 6 days ago the shipping ID for the paracel but Tarte has still not ordered delivery for my paracel. So it has an ID but it has not moved one bit at all. I am currently thinking if my Klarna Invoice will go out of order and do I need to pay the invoice since there is no delivery up for this order. And I could add that there are no customer service, an AI-agent is giving the answers to me straight up in emails.

tarte is an absolute scam i ordered the seven items bundle and it charged me 77 dollars immediately and its been two weeks since i ordered and it still hasn't gone through first shipping phase yet this is absolutely horrendous and I genuinely hope this trash company shuts down soon. the customer service is also ass I emailed like 20 times and I got no response and their AI bot is nasty it doesnt give the answer i am looking for. overall horrible experience

They received payment for a product but never sent me a confirmation email. After I contacted them, they said they had not received any order, yet they kept my money. This is fraud.

Dont order from this company! Absolute rip off! I ordered 3 items in March and have emailed 4 times about where they are only to receive the exact same email response saying " orders from international shipping may take a few weeks" they give you a tracking link that constantly says your items are in " Clayton USA" and doesn't give you any other information, it's the same email everytime, i asked for a refund after the 4th email and was completely ignored, absolute scam, save your money

1 is the lowest score I can leave ordered 2 bb creams and brush the brush arrived smaller than shown and very poor quality did not recieve my bb creams instead recieved a primer 26 emails no reply apart from the 3 follow ticket and we will resolve this absolute sham of a company don’t waste your money ladies x

Terrible service! I ordered two tinted moisturizers during their 35% off sale. In order to save on shipping, I added an eye palette to my order. I also qualified for a free tinted lip gloss worth $35. When the package arrived, only the eye palette was included. I reached out to customer service and after SEVERAL emails, they refused to send the products I ordered and would only send a partial refund. I don't even want the one item I received. Terrible service. I have purchased from this company for years, but they have now lost me as a customer.

I couldn’t apply my 15% discount code. They trick you to buy the goods by telling you about the discount and then all of a sudden you have paid without being able to apply the discount. I tried to livechat and send them an email but nothing works. I am very curious if I will receive my goods in the Netherlands at all.

Ordered the 8 piece mystery bundle - went off other users reviews, thinking it's a good brand, they'll send items that are neutral and good for everyone, considering they don't ask for colouring etc in your account details - two of the items were useful ie black mascara and eyeliner. Everything else was useless, so basically a waste of money - you'd think a cosmetics company would do better.

The REAL Tarte Cosmetics are awesome! I did one time however, get directed to a fake page where everything was about half of the price as the real website. Unfortunately, I don’t remember the fake website name. But I did notice a typo so I rechecked the website address and found out it was not a legitimate website.So make sure you’re really using tartecosmetics.com. The real website deserves 10 stars.

Received a clearly fake, cheap product from China having paid £35 for an under eye concealer. Nothing was branded, it was badly packaged and the product packaging was cheap. Complained and got a response back after several days saying I could choose a different product. Chose what I wanted and responded. Over a week later I’ve heard nothing about whether they’re sending it, or what is happening. Customer service is poor and the product is clearly terrible, cheap rubbish. Don’t order from them!

Received an order after a month waiting but both items were incorrect. Got in contact via email, eventually got a response looking for further information and have heard nothing since. Have sent multiple emails, Instagram and Facebook messages. Zero help. Very unprofessional company waisting customers time.

I never write a review but I had to for Tarte Cosmetics. I've order from them many times and I've never had a problem receiving my order. Tarte was having a big sale on their lipgloss so I purchased 2. Tracking said my order was delivered but I didn't get it. It could have been a mistake by USPS or mailbox bandits?? I reached out to Tarte and they sent me replacements at no extra charge - I received my replacement in a few days. That's amazing customer service and bonus... I love the product.

Tarte is the worst experience ever, customer service has taken months to refund and only refunded 1/4 of my return. Ordering cosmetics can be challenging when you are familiar as a consumer having to reach out over and over to CS requesting your refund is NOT ok. Too date I am 60 days in waiting for refund.

Definitely recommend

I’m a real mascara lover and have tried many different brands. The Tarte XL tubing mascara is genuinely one of the best I’ve used. I always buy a couple at a time as backups because I don’t want to run out.

The only downside is the delivery — it’s often late, which can be frustrating. Otherwise, the product itself is excellent.

make-up sales ran out of China, so as usual when they get the order wrong or send faulty products customer service is a nightmare and you never get a refund just a discount to keep the faulty Item. (Great that they offer a 15% discount but What am I suposed to do with make up that is 6 shades to dark? And I am out all that money!!)

I contacted Tarte customer service regarding an issue with my order and was asked to provide further feedback. I responded promptly and in full.

I was offered a discount code, which I declined as I had already placed two substantial orders and was seeking resolution rather than an incentive.

After that, I received no response at all — no acknowledgement, update, or closure. The order itself was also significantly delayed and has only just been dispatched.

Between the lack of communication and the delayed fulfilment, this has been a disappointing experience. Based on this, I would not feel confident ordering again.

Tarte online ordering is a joke, at best..... Their customer service is horrendous!!! As advertised on their website, I gave my phone number and my email address to receive a 15% discount off of my first order, and not only did I not receive my discount, but I have yet to receive the products I have paid for. I placed my order over a month ago, & still nothing!!!! I have called numerous times with wait times up to an hour only to speak to a rude customer service agent, with a thick accent. I have attempted the live chat, to ask for a refund, and have also emailed Tarte directly to no avail. I will never order from this company again!!!! Scamming at its finest!!!! RUN AS FAST AND AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!!!

Since listening to the founder on the podcast "how i built this", I have been obsessed with Tarte as they have strong morals about the ingredients that are used in the products and being cruelty free while maintaining a really amazing product. I had a small hiccup when trying to place an order, but they helped resolve this swiftly.

Lovely makeup and good service. Love this company. They often has good offers so everyone can effort it.
Free delivery when you buy over a sertain amount.
Sometimes you also get a free gift.
I had a problem with one product but customer service sorted it out Straight away. I didnt have to Pay tax when I ordered from Denmark.