my mother had 2 falls outside the home - 1 at GP surgery another in the rain -and her alarm didn't activate. my mother told taking care and was told a manager would get back to her 2 weeks ago. This... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Phoned to order the personal alarm watch for my mother Rebecca was really nice and helpful in the phone. My only concern is I see its evri thats being used to deliver the parcel and I've had some bad... Zobacz więcej
Reakcja na opinię
Allison was very helpful and explained everything regarding the fall alarm. I felt that having the 30 day money pay guarantee takes the pressure of trying a new device for my mother. It will give us,... Zobacz więcej
Reakcja na opinię
I’ve had very bad hearing for years I have changed to a new supplier now I can hear things I haven’t heard for ages which is great a good investment I am nearly ninety My wife has died recently... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca sprzętu dla osób z ograniczoną mobilnością
- również w kategorii:
- Agencja pomocy domowej
- Domowa opieka medyczna
- Opieka nad osobami starszymi
- Ostry dyżur
- Pomoc w domu
Napisane przez firmę
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Napisane przez firmę
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Dane kontaktowe
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Zjednoczone Królestwo
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I called Customer Service multiple…
I called Customer Service multiple times and have still not received a call back 3 weeks later. I can’t use the app and have no idea if my Mum’s information has been updated in your system. The worst customer service I have ever experienced which is shocking when it’s such a sensitive subject
14 sierpnia 2026
Odpowiedź od Taking Care
Thank you for taking the time to leave a review. We're sorry to hear that you had difficulty getting through to our Customer Services team and that it took several attempts to contact us.
We're pleased that we were able to resolve the issue and that the app is now working correctly, with your information and contacts updated. We appreciate your feedback, as it helps us identify where we need to improve our service and communication.
Thank you again for bringing this to our attention.
everything went like clockwork
everything went like clockwork, the service and staff very helpful.Had to get my son-in-law to set it up but all in all very good
25 sierpnia 2026
Odpowiedź od Taking Care
H Christine, we were pleased to ready the process was smooth and thanks for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
Functions well
Bit more tricky to set up the app
Watch good quality
Alarm functions well
26 sierpnia 2026
Odpowiedź od Taking Care
Hi Viv, thanks for the feedback on the app and good to hear you are pleased with the watch,
Many thanks,
John
no response when contacting company to get refund
Very disappointing customer service. Two accounts were set up for an elderly patient, resulting in two payments being taken. Despite contacting the company, we have been told for three weeks that they are “looking into it”, with no reimbursement.
The patient then lost their watch and ordered a replacement 10 days ago. Payments are still being taken, yet there has been no contact or update.
The lack of communication and failure to resolve these issues has left a vulnerable elderly patient feeling extremely anxious and let down. This needs to be resolved urgently.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Taking Care
Thank you for taking the time to leave a review. I am very sorry to hear about your experience and the frustration caused by the delays, lack of communication, and the issues you have encountered with the account and refund process.
We understand how concerning this situation must be, particularly given the impact it has had on a vulnerable customer. This is not the level of service we aim to provide, and I sincerely apologise for the disappointment caused.
I have asked a member of our Customer Services team to contact you directly as a priority to review the issues raised and work towards a resolution.
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
Great customer service
Great customer service. Easy to follow guide on setting up the go anywhere pendant and the base. All very compact and a great bit of kit. Charlotte was lovely and at the other end when we needed any help or was unsure of anything. Reading the booklet was a bit overwhelming for my father at first so it’s good to have a family member or friend help set it up, but not essential as customer services can help talk you through it. Now he knows what to do, he feels much safer knowing someone will be there should he need them in an emergency. When tested in different locations, it worked well and they were on the other end pretty quickly once connection was established. So far so good and highly recommend for peace of mind for everyone.
25 sierpnia 2026
Odpowiedź od Taking Care
Hi, we're pleased that you Dad feels safer and thank you for your recommendation.
Many thanks,
John
The only time my dad pressed the alarm, nobody came
The 1 time my dad pressed the alarm they phoned my number once and left a message on the answerphone. When I got home my dad was very upset that when he pressed the button noone came. On the 3 occasions my dad fell, the falls activation didn't work. When I sent back the kit the postal setup that seemed straight forward to use didn't work and the kit has been lost in the post and I'm facing large bills.
23 czerwca 2026
Odpowiedź od Taking Care
Thank you for taking the time to share your concerns regarding your father's experience with the service. I am truly sorry to hear that this has caused both you and your father worry and frustration.
Having listened to the call relating to the alarm activation, I can confirm that when your father activated his alarm, our Emergency Resolution Centre responded, the operator telephoned a nominated contact number and left a voicemail message. As part of the same interaction, the operator also offered to arrange an ambulance for your father. This offer was declined at the time following contact being established.
I appreciate that from your perspective it may have felt as though no assistance was provided when the alarm was pressed, and I understand how upsetting this would be. Our records show that the alarm signal was received and that the operator followed the procedures available based on the information provided during the call.
You also mentioned occasions where your father fell and the automatic fall detection did not activate. While fall detection technology can provide valuable additional support, it is important to note that it does not detect every type of fall. The feature is designed to recognise specific movement patterns associated with certain falls.
I would also like to reassure you regarding the charges you mentioned. Having reviewed the account, I can confirm that no payments were taken as your father was within his six-week trial period. As a result, there are no service charges outstanding in relation to that trial period.
I am sorry that your experience with the return process and the uncertainty around the equipment's whereabouts has added to your concerns.
Thank you again for bringing these matters to our attention.
Very helpful on the phone and easy to…
Very helpful on the phone and easy to set up and polite when spoken to testing the system
25 sierpnia 2026
Odpowiedź od Taking Care
Hi Tammy, thank you for taking the time to leave a review and for the 5 star score.
Kind regards,
John
Clumsy online form
Clumsy online form. Repeated questions and ALL information lost from smartphone online form if call comes in or if one is required to access an email proving a one time pass code. Very frustrating.
6 września 2026
Opinia niezależna
Odpowiedź od Taking Care
Hi Andrew, thanks for the feedback. We'll take this onboard as we look to develop our online customer support.
Kind regards,
John
The confidence in just knowing that any…
The confidence in just knowing that any subsequent fall will be telegraphed through with necessary location details. Time is important, and this is emphasised.
24 sierpnia 2026
Odpowiedź od Taking Care
Hi Ken, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
thanks
Everything was straight forward. When problems occurred sorting them went smoothly.
25 sierpnia 2026
Odpowiedź od Taking Care
Hi June, we are glad we managed to resolve any problems you had and thank you for leaving a review.
Many thanks,
John
I thought the person I spoke to…
I thought the person I spoke to initially was very helpful and caring. Since then I have spoken to another and they were also.
24 sierpnia 2026
Odpowiedź od Taking Care
Hi, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
Very clear instructions given in a…
Very clear instructions given in a business and friendly manner
24 sierpnia 2026
Odpowiedź od Taking Care
Thanks for the review and 5 star score.
Many thanks,
John
I am very impressed with the quick…
I am very impressed with the quick service. I received my equipment very quickly, the setting up booklet was easy to follow and when I contacted Taking Care to complete my installation and check everything was working the gentleman I spoke to was very knowledgeable helpful and explained things clearly
26 sierpnia 2026
Odpowiedź od Taking Care
Hi Lisa, we enjoyed reading your positive comments. Thank you for choosing Taking Care.
Kind regards,
John
Excellent alarm
Excellent alarm, very easy set up for installation and test alarm, very pleased with product , works off mains and battery back up so no concerns over network failure, comments response from Jean and partner Terry
24 sierpnia 2026
Odpowiedź od Taking Care
Hi, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
We are only a week in for Mum and…
We are only a week in for Mum and Patrick having the watches … early days on how it will work with them , as Mum has dementia! but the process was very easy to set up and so far the CS have been great , very friendly and helpful every time I have called
24 sierpnia 2026
Odpowiedź od Taking Care
Hi Alison, thank you for choosing Taking Care to provide your Mum's personal alarm service.
Kind regards,
John
Very easy setup. After receiving the pack I set up and…
After receiving the pack I set up and connected all the components. I then rang the company to make sure all was working OK. I was asked to press my emergency button. Then spoke to a very nice lady and she told me everything was working as it should.
.
my emergency
22 sierpnia 2026
Odpowiedź od Taking Care
Hi James, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
A very helpful lady.
A very helpful, pleasant lady Alison Simmonds gave me excellent advice.
4 września 2026
Opinia niezależna
Odpowiedź od Taking Care
Thanks for letting us know about the excellent service from Alison. She will be delighted to read your review.
Many thanks,
John
All easy to understand
Very easy to follow all the discussion with the initial explanations of the service. All good explanations of setting up the system.
24 sierpnia 2026
Odpowiedź od Taking Care
Great to hear! Thanks for your review and 5 star rating.
Many thanks,
John
The first delivery never arrived
The first delivery never arrived. Setting up proved very trying. Phone calls not answered for at least 15 minutes. In the end your unit could not pick up a strong enough signal for gps. Advised the only alternative you could offer was an analogue kit which won’t work on a digital phone. Not a happy experience.
3 września 2026
Odpowiedź od Taking Care
William,
We understand your frustration regarding the delivery, setup difficulties and signal issues, and regret to hear that the analogue solution was unsuitable.
-Charlie
Quick and efficient response from the…
Quick and efficient response from the team. This is why I need the service that Taking Care provided
25 sierpnia 2026
Odpowiedź od Taking Care
Great to hear! Thanks for your review and 5 star rating.
Many thanks,
John
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