my mother had 2 falls outside the home - 1 at GP surgery another in the rain -and her alarm didn't activate. my mother told taking care and was told a manager would get back to her 2 weeks ago. This... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Phoned to order the personal alarm watch for my mother Rebecca was really nice and helpful in the phone. My only concern is I see its evri thats being used to deliver the parcel and I've had some bad... Zobacz więcej
Reakcja na opinię
Allison was very helpful and explained everything regarding the fall alarm. I felt that having the 30 day money pay guarantee takes the pressure of trying a new device for my mother. It will give us,... Zobacz więcej
Reakcja na opinię
I’ve had very bad hearing for years I have changed to a new supplier now I can hear things I haven’t heard for ages which is great a good investment I am nearly ninety My wife has died recently... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca sprzętu dla osób z ograniczoną mobilnością
- również w kategorii:
- Agencja pomocy domowej
- Domowa opieka medyczna
- Opieka nad osobami starszymi
- Ostry dyżur
- Pomoc w domu
Napisane przez firmę
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Napisane przez firmę
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Dane kontaktowe
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Zjednoczone Królestwo
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Call handler ignored fall alarm…
Call handler ignored fall alarm activation as no response from person who had fallen!! Loved one lay lying on floor today for 3 hours till carer arrived. Now in hospital. I thought in this scenario call handler contacted emergency contact numbers. This is not the first time this has happened. On another occasion I was told if alarm fell on carpet or against body alarm may not activate. Not good enough. I await a report on why alarm activation was not followed through please.
12 września 2026
Opinia niezależna
Odpowiedź od Taking Care
Thank you for taking the time to leave your review. We’re very sorry for the experience you had, and for the concern and frustration this caused.
Following your feedback, we carried out a full investigation into the issues you raised. We identified that incorrect information had been provided to you and that a promised callback was not completed. We have apologised to you directly for both of these failings and have taken the appropriate steps internally to address what happened.
We appreciate the importance of providing clear and accurate information, particularly when customers and their families rely on our service for reassurance and support. Thank you for giving us the opportunity to investigate your concerns fully.
Very quick response to our initial…
Very quick response to our initial enquiry. Ordering was easy and the pendant arrived as promised. Helpful set-up instructions and calm telephone help during the test alarm. Everyone I dealt with calm, understanding, helpful and knowledgeable.
3 września 2026
Odpowiedź od Taking Care
Hi Angela,
We're glad to hear our team have been so helpful and knowledgeable, and that the setup and delivery have been efficient.
-Charlie
Awesome Service
Service was easy to set up, the people at the other end of the service are very helpful.
30 sierpnia 2026
Odpowiedź od Taking Care
Hi Russell,
Thank you for sharing your positive feedback - we're glad to hear you've found our people helpful!
-Charlie
Delivery prompt
Delivery prompt, setting the unit up was easy, and communication from the company was excellent
28 sierpnia 2026
Odpowiedź od Taking Care
We're glad to hear about your positive experience so far! Thank you for sharing.
-Charlie
The helpline is poor and can't answer…
The helpline is poor and can't answer basic queries such as cost of contacting the tracker via my phone as it's an international call or the battery charging. I was 'recommended' to leave on charge overnight so fully charged for the day and specifically told that it would not damage the battery. Given this product is for someone with dementia this seemed like a really good option as he won't remember to charge it so carers can do it last thing at night. I can also see online these instructions on an AI response attributed to your org. However helpline now saying that charging for more than 90 mins can damage the battery. Given the battery doesn't last for a fraction of the advertised charge time - between 12 and 24 hours in our experience and certainly not 3 days - this is now a real problem. It's so frustrating that organisations selling to vulnerable people don't know their products.
28 sierpnia 2026
Odpowiedź od Taking Care
Hi Isobel,
Thank you for taking the time to detail your experience.
We're concerned to hear about the conflicting information you've received in regards to the battery life and recommended recharging. We will be reviewing this internally to ensure this does not happen again.
We understand the frustration this has caused - especially considering the sensitive nature of the alarm and service we provide.
Thank you again for sharing.
Very easy to set up and best for…
Very easy to set up and best for battery life. We had one false alarm in the first couple of days but the cal handler was really good and rang back to check after it was cancelled.
3 września 2026
Odpowiedź od Taking Care
Hi Patrick,
We're glad to hear about your positive experience so far - thank you for sharing.
-Charlie
Very prompt response to order
Very prompt response to order. The set up process was very straightforward and our test calls from different locations all worked perfectly. We are looking forward to the peace of mind our father having his alarm will bring. Thank you.
2 września 2026
Odpowiedź od Taking Care
Thank you for sharing your positive feedback - we're happy to be able to provide peace of mind.
-Charlie
I have been connected for just 3 days…
I have been connected for just 3 days and thankfully have had no reason to test how efficient the system works so unable to truthfully answer.
29 sierpnia 2026
Odpowiedź od Taking Care
Hi Pamela,
Thank you for sharing your experience so far - we look forward to providing continued peace-of-mind!
-Charlie
It is to expensive so I am sending it…
It is to expensive so I am sending it back waiting. For a return label to come
Flat 27 cambridge court ,cambridge road Southport PR9 9PU
2 września 2026
Odpowiedź od Taking Care
Hi Judith,
Thank you for reaching out. One of our Customer Services advisors will contact you by phone soon to discuss this further.
-Charlie
5 star support. Minus 5 for delivery
The support about purchase was superb. I paid extra for a Saturday delivery, which I know was ordered by the sales staff. It was actually delivered on the Wednesday before when I was away and left on doorstep. By miracle neighbour retrieved. Clearly a minus score for the experience overall.
2 września 2026
Odpowiedź od Taking Care
Thank you for sharing your experience - we're sorry to hear about the incorrect delivery date. This has fallen below our usual standards for service, and has been fed back to our teams to improve our procedures and ensure this does not happen again.
Easy to order expert advice given by…
Easy to order expert advice given by phone, and online. Good instructions for use. Delivery by Evri was very slow I had to wait 5 days.
2 września 2026
Odpowiedź od Taking Care
Hi Angela,
We're glad to hear about your positive experience with our expert staff, and that the instructions were clear. We understand your frustrations with the delayed delivery - thank you for sharing.
-Charlie
almost immediate response after…
almost immediate response after pressing the alarm button. Had to use the alarm on the day after it had arrived so was extremely lucky. Responding agent was very calm and professional and called for an ambulance to attend my home after asking a few relevant questions and regularly kept me informed during the wait time for the ambulance to arrive. If I hadn't have had the alarm I would have been in quite serious trouble as I would not have been in a position to call for help myself. Probably the best purchase I have ever made and highly recommend for anyone who could be vulnerable.
1 września 2026
Odpowiedź od Taking Care
Hi Alan,
Thank you for sharing your positive experience with our service - we're proud to provide assistance when needed, and we hope you're doing well!
-Charlie
Lack of a personal/human email feedback a personal/human email feedback…
Lack of a personal/human email feedback to direct debit issues and AI / recorded messages on the phone help line
1 września 2026
Odpowiedź od Taking Care
Hi Nigel,
We understand the frustrations regarding attempting to contact our Customer Services team. While we use automated systems to assist in our response, Our Customer Services line is staffed and happy to assist Monday-Friday 9-5pm, and can be reached on 0800 0121 321.
I've only just joined this company
I've only just joined this company, the advisor was excellent in advice, fast delivery and very simple to set up. The whole process very easy.
1 września 2026
Odpowiedź od Taking Care
Hi Marian,
We're glad to hear our service has been easy and efficient! Thank you for sharing.
-Charlie
Great service
Great service by the knowledgeable sales team, who were able to answer all the questions we had.
1 września 2026
Odpowiedź od Taking Care
Hi Paul,
We're glad to hear our sales team were able to assist! Thank you for sharing your positive experience.
-Charlie
My personal alarm watch was received…
My personal alarm watch was received promptly but as I was unable to set it up immediately, I am in the process of doing so.
26 sierpnia 2026
Odpowiedź od Taking Care
Hi Joanne,
We're glad to hear about the prompt delivery of your alarm.
If you need any further assistance with the personal alarm watch, our setup guides are available on our website.
Alternatively, our customer services team are available by phone at 0800 0121 321. Lines are open 9-5pm, Monday-Friday.
Thank you,
Charlie
Very simple to install
Very simple to install
Quick delivery
Staff very helpful when ordering and setting up
1 września 2026
Odpowiedź od Taking Care
Hi Sheila,
We're glad to hear about your positive experience - thank you for sharing!
-Charlie
Odpowiedź od Taking Care
Hi, thanks for leaving a 5 star review and we hope your personal alarm brings you peace of mind.
Kind regards,
John
My alarm has become far less sensitive…
My alarm has become far less sensitive over time. I had 3 falls last week and the alarm wasn't activated at all.
I've emailed Taking Care several times. To date I've received absolutely no response.
8 września 2026
Opinia niezależna
Odpowiedź od Taking Care
Thank you for your review. We’re very sorry to hear that you have experienced three falls where your alarm did not automatically activate, and we completely understand why this has caused you concern about the fall detection.
We’re also sorry that you have emailed us and have not received the response you expected.
We would really like the opportunity to speak with you to understand more about the falls you have experienced, as the type of fall and how the alarm is being worn can affect whether an automatic alert is triggered. Fall detection is designed to recognise specific patterns of movement and impact, which means some falls may not meet the criteria needed to generate an automatic call.
We can also arrange for our Technical Team to provide further support and would recommend carrying out a normal alarm test from the locations where your falls occurred to help rule out any connectivity concerns. We would never recommend trying to recreate a fall to test the automatic detection.
We would appreciate the opportunity to discuss this with you directly and make sure you receive the support you need. Please contact us, or respond to our request for further details, so that we can look into this with you.
-Charlie
Not needed to use this service yet but…
Not needed to use this service yet but it seems to be a good service up to now.
8 września 2026
Odpowiedź od Taking Care
Hi Alan, thanks for the review. We hope you won't need to use the service in an emergency, but rest assured we'll respond promptly if you do.
Many thanks,
John
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