synder.com Recenzje 

541
Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I only used this software because it was recommended by Quickbooks online to sync transactions from Stripe. While annoying to set up, syncing generally worked. Their customer service and billing has b... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their... Zobacz więcej

Oceniono na 5 z 5

While Synder is beyond helpful in getting all our orders imported and synced into QBO, it's the fact that I can hop on a chat and immediately start talking to a real person when I need help. I typical... Zobacz więcej

Oceniono na 5 z 5

Synder has been my greatest find for syncing transactions into Quickbooks! I use Synder to sync detailed transactons from PayPal and Square intead of manually entering saving me hours of data entry. T... Zobacz więcej

Informacje dotyczące firmy

  1. Oprogramowanie księgowe

Napisane przez firmę

Synder is a powerful accounting automation platform that centralizes multichannel data and ensures accurate reconciliation across multiple channels and GAAP-compliant revenue recognition. Seamlessly integrating with your sales channels, payment platforms, inventory systems, and ERPs, Synder effortlessly consolidates and categorizes different layers of your financial data. Ideal for businesses with multi-source data and complex operations, Synder also provides teams with instant data analytics and affordable invoicing solutions. Perfect fit for industries like Retail & Consumer Goods, Technology & SaaS, Accounting Firms, Marketing Agencies, Non-profits & Associations, Wholesale, Professional Services, Hospitality & Travel, Automotive, Manufacturing, and more.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

541 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(541)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Easy to use!

the syncs are fast and I like that I can see what ones are ready to sync or if one synced with errors.

The only issue for us is that it maps by email vs. name and invoice. It can create duplicate invoices.

The support team is easy to work with as well!

15 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Synder tech support consultation was EXCELLENT

Today was my first online support meeting with Synder. This was incredible. I have struggled with a problem with our Stripe-QBO sync. I was nervous that I wouldn't be able to relay my problem or be tech savvy enough to fix this. George & Mikheil were just excellent. They walked me through everything. They had pointers on the screen. Once they saw what I needed, they fixed the problem within minutes, saving me hours of work! Then they sent me a written recap of the meeting AND a video recording. I realize now, that there is probably even more that Synder can do for us and am looking to explore this. I am so happy for their service and abilities and highly recommend Synder for your sync app with Stripe or any other payment platform. They know their stuff!

24 lipca 2024
Oceniono na 4 z 5

Amazing App!

We have several online sales platforms, Synder has made our bookkeeping easy and convenient, and the support team has been professional and helpful in resolving issues on time! I've talked to Tata many times and she's always been patient with my questions and feedback! Awesome team!

11 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Never onboarded after six months

It took ConnectBooks three weeks to onboard us. The difference in support was a chasm. ConnectBooks have the ability to map products between QuickBooks and your marketplaces with a simple excel sheet - like every other application. Synder do not have this facility, we worked with their technical team but they were slow and provided incomplete mapping and support - more so they did not deliver what was promised, only 10% (enough to fill a screen). ConnectBooks focus on payouts which is all that is needed - no more gazillion new customers interfering with our wholesale business.

We asked for a refund of some of the fees we paid so that we could pay the data for our ConnectBooks implementation but they refused. Initiated a credit card dispute.

I am disappointed with this experience, I see many good reviews here but recently some very negative ones. I believe this is an account management issue with a specific account manager that needs to get fixed and made right by Synder management.

30 czerwca 2024
Opinia niezależna
Logo synder.com

Odpowiedź od synder.com

Thank you for your feedback. We have thoroughly reviewed your interactions with our team and confirmed that your dedicated Customer Success Manager has been actively assisting with numerous adjustments tailored to your workflow. Regarding product mapping, which was essentially the final step needed to complete your setup, we do offer the capability to upload and efficiently map large volumes of products via Excel. Currently, this can only be done from the support end, but we are planning to introduce this feature for end-users soon. However, our progress was delayed as we were waiting for the response from your side over several months, which affected the completion of your onboarding. We are still ready to assist with accurately transferring your data into the books and would welcome the opportunity to have you as a valued customer moving forward.

Oceniono na 5 z 5

This app has made my life so much easier!

Working with Natalia from Synder has been an exceptional experience. Natalia fully understood my issue and was incredibly thorough in addressing it. Her patience and professionalism were evident throughout our interactions, as she ensured all my questions were answered and concerns addressed. Her deep knowledge and dedication made the process smooth and efficient. Natalia's commitment to excellent service and her supportive approach truly set her apart. I highly recommend Natalia to anyone in need of assistance with Synder.

19 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

I love working with Synder

I love working with Synder! It's nice to know that, when you call on the weekend needing help they will reach out to you Monday to get your problem solved asap. George was great in helping me with this recently!

I also love that the Client Support Team is always available to help solve an issue when needed, whether it's setting up Smart Rules or making adjustments to the settings. Vilena is a rock star and is probably the best customer service rep I've ever worked with. Thank you Vilena for all the time you've spent helping me!!!

Thanks Synder for being a GREAT company to work with!

~Christian Bergthold
Thrive! Bookkeeping
QuickBooks ProAdvisor

26 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Very happy with Synder service

Since we are new to Synder platform, I am still in the process of learning how things are done, therefore I communicate with customer service according to my needs. One thing is absolute - they are very efficient, determined to help and explain to customer every detail. Particularly Mikheil was so so helpful in solving my particular issue. They don't put you on a mile long hold, or disregard any minor detail. and most importantly - they follow-up via email, if needed. You feel like being a premium customer, no matter your plan or subscription.

6 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Streamlining Business Operations with QuickBooks Desktop

Let me tell you about Synder and how it’s totally transformed the way I run my business. This app is like having a trusty sidekick for all the nitty-gritty but super important tasks, freeing me up to focus on the fun stuff. With Synder, everything from sales and refunds to fees and shipping is handled smoothly.

If you're new to the game, like I was, definitely check out their YouTube channel. Their videos are like treasure maps for navigating the platform. And don't skip the free web demo – it's your chance to get all your burning questions answered before you jump in. Then, take advantage of the 15-day free trial to see the magic for yourself.

Before my trial ran out, I knew Synder was the real deal. I splurged on an hour of private screen sharing help, and let me tell you, it was worth every penny. It saved me a ton of headaches and boosted my confidence, especially with confirming all my mappings and fixing some errors on my QuickBooks Desktop. After that, I stuck with Synder for a few more weeks and even scheduled another session to tackle any lingering questions. Huge shoutout to George, my customer service superhero. He was there every step of the way, patient and always ready to help. It was nice to have an assistant assigned to you from day one!

Sure, there are other options out there, but Synder is top-notch – and budget-friendly too. And George? He's the real MVP, no contest. Thanks to Synder, running my business has become a breeze, and I couldn't be happier.

11 maja 2024
Opinia niezależna
Oceniono na 1 z 5

These guys are SCAMMERS

These guys are SCAMMERS, they kept charging us after a free trial, and they cant refund us because "clover" charged us. I go to clover and they show charges directly from synder. I go back to them and they tell me that they wont refund us. Scammers stay away

9 maja 2024
Opinia niezależna
Logo synder.com

Odpowiedź od synder.com

We appreciate you taking the time to share your feedback and want to clarify the situation. Our trial period does not require any credit card details and is absolutely free. But users of Clover as their payment method for their Synder subscription will continue to be charged until the subscription is canceled on the Clover side, as happened in your case. We are currently working on improving the visibility of this payment method within Synder so that users can easily see whether their subscription is active or not. We also want to add that we are in communication with you to ensure that your subscription is canceled and to address any potential concerns. We appreciate your understanding and hope for an updated review from you once the situation is fully resolved. We value our clients and strive to conduct our business fairly.

Oceniono na 5 z 5

Good tool, great support

Synder has been a great tool for synchronizing our Stripe, WooCommerce and QuickBooks Online accounts. It's pretty easy to configure. Additionally, their technical support staff have been very responsive when needed.

25 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Really disapointed with Customer Service.

Very inflexible and inpersonal when requesting cancellation or changes. Be careful with their "try before you buy" option and don't expect anything but a Robotic response about Terms and Conditions if you are hours late on cancellation. Trapped into a $500 paypment due to 4 hours being late to cancel. No flexibility, not understanding, just robots.

17 kwietnia 2024
Opinia niezależna
Logo synder.com

Odpowiedź od synder.com

Thank you for sharing your thoughts! We offer a 2-week trial period with no credit card required, so users can fully explore our services before committing to a paid subscription. Our pricing is flexible, with monthly or yearly options available, and we send reminders before renewals for transparency. Our subscriptions renew automatically unless canceled within the app, which aligns with common subscription-based app policies and ensures uninterrupted service, stable synchronization, and fair regulations for all users. We noticed you were on a yearly plan, and while your subscription is now canceled, we are here to support you for the remainder of the prepaid period without any future auto-renewals.

Oceniono na 5 z 5

Knowledgeable Support

Knowledgeable Support! Sally was amazing and understood exactly what my problem was even though I could barely explain myself! Thank you!

4 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing customer support!

Amazing customer support from Andrew and very quick resolution. Additionally, the platform is easy to navigate. I would like to explore more features available for integration such as revenue recognition.

29 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Don't forget to cancel, they do not care if you make a mistake. Only that they get the money.

I didn't realize I still had this software after the trial date, I thought I had cancelled it. I'm an extremely tiny business who can't afford the software to begin with, but made the mistake of not following through to ensure it was cancelled. Just got billed again, and explained my situation to customer service in hopes for some type of refund. "Machine accuracy. Human approach" is not accurate. I already understand they say no refunds, that it was my responsibility and all of that. With the current economy taking $497.76 from me was like a dagger. If I didn't need the money I would have lived with my mistake instead of reaching out to Snyder. So thank you very much for the human approach.

15 marca 2024
Opinia niezależna
Logo synder.com

Odpowiedź od synder.com

Thank you for sharing your feedback with us, Wendi. We are glad to offer a completely free trial with no credit card required, allowing users a two-week window to explore our app before committing to a subscription. Upon subscribing, users acknowledge our terms, which are in line with the industry standards, highlighting the commitment to the subscription period. To cater to diverse business needs, we provide both yearly and monthly subscription options, ensuring flexibility for users who prefer not to pay for the year in advance. Additionally, we send reminder emails before subscription renewals to keep users informed. We confirm the cancellation of your subscription, and please rest assured that you can continue to use the service until the end of your paid period. We are committed to transparency and support for businesses of all sizes, and we are here to provide you with further assistance if required.

Oceniono na 5 z 5

Great App

The app is great and beneficial for our QBO accounting system. We've been using it for months and finds it very helpful. Their support team is incredible, no questions or concerns left unresolved. Thank you Andrew for your assistance! :)

13 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Synder has been my greatest find for…

Synder has been my greatest find for syncing transactions into Quickbooks! I use Synder to sync detailed transactons from PayPal and Square intead of manually entering saving me hours of data entry. Their support staff is phenomenal - I have been working with Andrew and he knows this app very well, has answers for all my questions! Thank You!

12 marca 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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