The customer service was brilliant. James and Abdul were very helpful at the Leicester Branch. A had a courtesy car provided by switch car rental whist my car was being repaired under insurance cov... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The service I received from all of the staff but in particular from Hannah was gold star. She was helpful, professional and very kind. She is a wonderful representative for the company. Also the car... Zobacz więcej
Reakcja na opinię
Just received a hire car to replace my partners Motobility car that has broken down. The car arrived in a filthy state outside & in, I could not properly examine the car for any damage but existi... Zobacz więcej
Reakcja na opinię
Despite being very busy on pickup, the staff were very communicative, and processed my van really efficiently. Drop off was equally as well dealt with.
Reakcja na opinię
Informacje dotyczące firmy
- Wypożyczalnia samochodów
- również w kategorii:
- Agencja wynajmu furgonetek
- Leasing samochodów
Napisane przez firmę
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Dane kontaktowe
Matford Park Road, Marsh Barton , EX2 8AW, Zjednoczone Królestwo
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Dobra
557 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Jak firma korzysta z Trustpilot
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Naheed from Wolvs delivered hire car
Naheed from Wolvs delivered hire car, Good all round. Helpful, explained everything to me. 5star*
5 października 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Rach,
Thank you for your 5-star review! We're delighted to hear you had a great experience and found the service helpful and informative. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The Switch Team
Dudley-Just had a car rental delivered…
Dudley-Just had a car rental delivered by Lisa and Shaun couldn’t fault either one. Brilliant customer service, fast delivery very friendly
1 października 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Sharon,
Thank you for your fantastic feedback! We're delighted to hear that our team provided brilliant customer service and that your vehicle was delivered quickly and efficiently. It's great to know you found the experience friendly and hassle-free. We truly appreciate your kind words and thank you for choosing Switch Car Rental.
Best regards,
The Switch Team
Brilliant hand over or rental car…
Brilliant hand over or rental car everything was fully explained to me by the delivery driver Naheed from Wolverhampton branch
30 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Samantha,
Thank you for your wonderful feedback. We're delighted to hear that everything was clearly explained during the handover and that Naheed from our Wolverhampton branch provided such a positive experience. We'll be sure to pass on your kind comments to him. We appreciate your support and thank you for choosing Switch!
Best regards,
The Switch Team
Odpowiedź od Switch Car Rental
Hi Kane,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Imran directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Good service from Naheed from…
Good service from Naheed from Wolverhampton. Explained everything well.
29 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Lesley,
Thank you for your feedback! We're delighted to hear that Naheed provided great service and took the time to explain everything clearly. We'll be sure to pass on your kind comments to him and the Wolverhampton team. We appreciate your support and look forward to helping you again in the future.
Best regards,
The Switch Team
Odpowiedź od Switch Car Rental
Hi Craig,
Thank you for your review! We're pleased to hear you had a great experience. Your feedback means a lot to the team.
Best regards,
The Switch Team
Imran was very helpful and arrived…
Imran was very helpful and arrived ontime and even came back to us after he had left to return an item left in the car
28 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Bay,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Imran directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Helpful delivery guys
Delivery guys, Rag and Uzair were great and brought the courtesy car to where I was as I wasn’t at home when they arrived. V helpful.
25 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Diane,
Thank you for your wonderful feedback. We're delighted to hear that Rag and Uzair provided such helpful service and were able to accommodate your change of location for the courtesy car delivery. We'll be sure to pass on your kind words to them. Thank you for choosing us, and we hope to assist you again in the future!
Best regards,
The Switch Team
Naheed from Wolverhampton sorted us…
Naheed from Wolverhampton sorted us from the car he was very helpful and a lovely person to talk to and help us he was brilliant would recommend 100%
26 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Morgan,
Thank you for your fantastic feedback. We're delighted to hear that Naheed from our Wolverhampton branch provided such helpful and friendly service. We'll be sure to pass on your kind words to him. It's great to know he made the process easy and enjoyable for you, and we truly appreciate your recommendation. We look forward to assisting you again in the future!
Best regards,
The Switch Team
Great service
Great service. Dropped car off and picked back up. Was easy to deal with on the phone. Drivers on time as planned
25 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Ali,
Thank you for your positive feedback. We're delighted to hear that you found our service easy to use and that everything went smoothly from drop-off to collection. It's great to know our team kept to schedule and provided a hassle-free experience. We appreciate your support and hope to assist you again in the future.
Best regards,
The Switch Team
Both drivers Mark H & Ian were amazing
Both drivers Mark H & Ian were amazing. Very polite & helpful. Car was great, brand new with only 80 miles. Great cars.
25 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi David,
Thank you for your fantastic feedback! We're delighted to hear that both Mark H and Ian provided such polite and helpful service, and that you were pleased with the vehicle. It's great to know you enjoyed driving one of our brand-new cars. We really appreciate your kind words and hope to assist you again in the future!
Best regards,
The Switch Team
Excellent service
Excellent service from the Wolverhampton branch thank you Lisa for all your help and thank you Naheed and Nazir very polite and professional
24 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Debs,
Thank you for your wonderful feedback! We're delighted to hear you received excellent service from our Wolverhampton branch. We'll be sure to pass your kind words on to Lisa, Naheed, and Nazir. We really appreciate your support and hope to see you again soon!
Best regards,
The Switch Team
Motability customer
Motability customer. Shrewsbury office
I have to say that Allan and Sophie in the Shrewsbury office were very helpful.
24 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Darren,
Thank you for your feedback! We're delighted to hear that Allan and Sophie at our Shrewsbury office were so helpful. We'll be sure to pass on your kind comments to them. We appreciate your support and look forward to assisting you again in the future.
Best regards,
The Switch Team
Good service
Good service. Waited and patient explain everything nicely. Naheed from wolves.
24 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Gucci,
Thank you for your positive feedback! We're delighted to hear you received good service and that Naheed took the time to explain everything clearly and patiently. We'll be sure to pass on your kind comments to the Wolverhampton team. We appreciate your support and look forward to assisting you again in the future.
Best regards,
The Switch Team
Gary just dropped off my rental car
Gary just dropped off my rental car. I believe he works in Lee’s region. Gary was absolutely fantastic. He made sure the car was sparkling clean inside and out. He took his time to show me how everything worked and made sure I was happy before he left. Thank you so much Gary
23 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Charlotte,
Thank you for your wonderful feedback! We're delighted to hear that Gary provided such excellent service. It's great to know he ensured the vehicle was spotless, took the time to explain everything clearly, and made sure you were completely happy before leaving. We'll be sure to pass on your kind words to Gary and the team. We appreciate your support.
Best regards,
The Switch Team
They were absolutely amazing especially…
They were absolutely amazing especially rosie sje went above and beyond to help and make sure I knew everything and make me feel so comfortable
22 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Caitlynn,
Thank you for your wonderful feedback! We're delighted to hear that Rosie went above and beyond to help and made you feel comfortable throughout your experience. We'll be sure to pass on your kind words to her. We truly appreciate your support and look forward to helping you again in the future.
Best regards,
The Switch Team
Over charged on minor damage..
"This was my first experience with Switch Car Rental and unfortunately it was very disappointing. The service was slow, communication was poor, and I felt that I was charged an excessive amount for what appeared to be a very small scratch of around 10mm. As a customer, I expected a fairer and more reasonable approach. Based on my experience, I would not use this company again."
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Thama,
Thank you for taking the time to share your feedback. We're sorry to hear that your first experience with Switch Car Rental was disappointing and did not meet your expectations. Our damage assessment process follows industry guidelines to ensure charges are applied fairly and consistently, but we appreciate that you feel the charge for the damage was excessive. We would welcome the opportunity to review your experience further. Please contact our Customer Services team at customer.service@switchcarrental.co.uk with your rental details so we can investigate your concerns in more detail. Thank you again for your feedback, as it helps us identify areas where we can improve our service.
Best regards,
The Switch Team
Excellent service from naheed from…
Excellent service from naheed from Wolverhampton branch he has explained me how the car works and how the process works around the car
21 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Morgan,
Thank you for your wonderful feedback! We're delighted to hear that Naheed from our Wolverhampton branch provided excellent service and took the time to clearly explain both the vehicle features and the rental process. Ensuring our customers feel confident and informed is always a priority. We'll be sure to pass on your kind words to Naheed. We appreciate your support and look forward to assisting you again in the future!
Best regards,
The Switch Team
0 star customer service
If I could, I would rate it 0 stars. Quite possibly the poorest customer service I’ve experienced. Not a single acknowledgment at the front desk after 5 mins of waiting, no one cared at all. Quite simply left me stood there without a care in the world. People walked passed, looked and carried on pretending their busy. Shocking! Can’t imagine they get much business other than insurance scraps. Avoid
18 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Sam,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that you felt ignored during your visit. Providing a welcoming and attentive service is something we take seriously, so it is disappointing to learn that we fell short on this occasion. We appreciate you bringing this to our attention, and your comments will be shared with the relevant team to help us improve.
Best regards,
The Switch Team
Anil from Stirchley branch was…
Anil from Stirchley branch was professional, helpful and made it stress free. Very polite young man.
Clean and tidy car that fits to my disabled needs.
A* class service.
19 września 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Julie,
Thank you for your fantastic feedback! We're delighted to hear that Anil at our Stirchley branch provided such professional, helpful, and stress-free service. It's great to know the vehicle met your mobility needs and was presented clean and ready for your journey. We'll be sure to pass on your kind words to Anil. Thank you for choosing us, and we look forward to assisting you again in the future!
Best regards,
The Switch Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.