I found the whole experience renting a car through Switch quite frustrating!. From the girl behind the counter saying I was late, I then had to explain that I had rang earlier explaining I would dela... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Switch were amazing. The manager at the Ashford branch is actually an angel! When my car broke down he managed to get a car to me almost immediately delivered to the car dealership where I had to lea... Zobacz więcej
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Absolutely fantastic friendly team with a great selection of vehicles. Amanda in the office is always helpful with my bookings and goes above and beyond to help me out when I have specific requirement... Zobacz więcej
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my whole experience was professional from start to finish ( Dan from the belfast branch is a credit to this company) nothing was to much trouble, even when my needs were complex . 5 star customer s... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Dane kontaktowe
Matford Park Road, Marsh Barton , EX2 8AW, Zjednoczone Królestwo
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,3
Doskonała
150 recenzji
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
What a lovely person Sarah from Newport…
What a lovely person Sarah from Newport is, very friendly and polite and always smiling
24 kwietnia 2026
Opinia niezależna
I found the whole experience renting a…
I found the whole experience renting a car through Switch quite frustrating!. From the girl behind the counter saying I was late, I then had to explain that I had rang earlier explaining I would delayed. To then being told I had an attitude, nothing to do with her colleague not passing the information on. Couldn’t pay with me virtual Mastercard, needed a physical card to pay, come on it 2026. No drop box for the keys when I finish with the car, I have to physically come in to hand the keys over. To name a few dreadful experiences with Switching. I have to say I would never recommend this outfit to any of my friends or family, shocking.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Gerry,
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn’t meet expectations. Please know that we take your comments seriously and have passed them along to the appropriate teams to help us improve moving forward.
Warm regards,
The Switch Team
my whole experience was professional…
my whole experience was professional from start to finish ( Dan from the belfast branch is a credit to this company) nothing was to much trouble, even when my needs were complex . 5 star customer service . I would highly recommend . Hollie x
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Hollie,
Thank you for the fantastic feedback. We're delighted to hear your experience was professional form start to finish. Dan will be especially pleased to know his support made such a positive impact, particularly when handling your more complex requirements. We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Switch Team
Switch were amazing
Switch were amazing. The manager at the Ashford branch is actually an angel! When my car broke down he managed to get a car to me almost immediately delivered to the car dealership where I had to leave the car. I had been so upset that we would miss the scattering of my brother’s ashes later that day but Shib stepped in and arranged for the hire car to come to me immediately. Thank you so much I can’t thank you enough.
Lucy from Canterbury.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Lucy,
Thank you so much for sharing this, it really means a lot to us. We're incredibly sorry to hear about the circumstances, but we're glad our Ashford branch manager was able to step in and support you when you needed it most. It's wonderful to know he could help make a difficult day a little easier and ensure you were able to be there for such an important moment. Wishing you all the best and thank you again for taking the time to leave such heartfelt feedback.
Warm regards,
The Switch Team
5 stars brilliant services
5 stars brilliant services
George from Newport
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Polly,
Thank you for taking the time to leave a 5-star review. We're delighted to hear you had a brilliant experience. Providing high-quality service is at the heart of everything we do. We truly appreciate your trust and we hope we will see you again soon.
Best regards,
The Switch Team
Darren and pete from Newport picked up…
Darren and pete from Newport picked up my hire vehicle and was good as gold. Very helpful and explained everything for me. Would use them again. (Switch)
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi,
Thank you for your kind feedback. We're really pleased to hear Darren and Pete took great care of you and made the process clear and easy. We'll be sure to pass on your comments to them. We look forward to helping you again in the future.
Warm regards,
The Switch Team
Highly recommend
Highly recommend. Staff are fab at the Huddersfield and Leeds branch.
Emma made my booking experience so easy and stress free - thank you.
When I collected the car, Steve was great. He was knowledgeable and friendly. Made the experience quick and easy too. Would definitely use again. Thanks again
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Christie,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Emma and Steve directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Newport Branch
Been using the Newport Branch for the last few years, always been fantastic, always helpful and very polite, especially Helen if there’s ever a problem or issue she’s always there to help straight away, always polite and helpful, would highly recommend this branch.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Lee,
Thank you for your continued loyalty over the past few years. It's fantastic to hear that the Newport branch has consistently provided such a great experience. We're especially pleased to hear your kind words about Helen, she'll be delighted to know her helpful and polite approach has made such a positive impact. We really appreciate your recommendation and look forward to continuing to assist you in the future.
Warm regards,
The Switch Team
Sarah what an amazing lovely kind…
Sarah what an amazing lovely kind bubbly woman thankyou for your amazing customer service highly recommend to ask for Sarah if you go through switch xxx
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Sarah directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Always get good and prompt service from…
Always get good and prompt service from the team at Thrifty Hull which is why I keep going back to them.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Peter,
Thank you for your continued loyalty. We're delighted to hear you consistently receive good and prompt service from our team at Hull branch. It means a lot that you keep choosing us and we look forward to welcoming you back again soon.
Best regards,
The Switch Team
Alex at Thrifty Newport dealt with me…
Alex at Thrifty Newport dealt with me this morning and provided me with an excellent service,professional and courteous covered all the aspects of the rental and very helpful fella all this with a smile too. Many thanks will be back again.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Sanu,
Thank you for your kind feedback. We're delighted to hear Alex provided such excellent, professional and courteous service while making everything clear and easy for you. We'll be sure to pass on your comments, he'll really appreciate it. We look forward to welcoming you back again soon.
Kind Regards,
The Switch Team
Micheal ,the manager
Micheal ,the manager, was so helpful & polite. Went out of his way to help me.1st class service.
+ AJ who delivered my car was
Excellent & very patient.
Stephanie Long.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Stephanie,
Thank you for your wonderful feedback. We're delighted to hear that Michael and AJ provided such helpful and attentive service. It's great to know they went extra mile to support you and made your experience a positive one. We'll be sure to pass on your kind words to them both, they'll really appreciate it. Thank you again for your support.
Best regards,
The Switch Team
Great service from the Newport branch
Great service from the Newport branch, especially Sarah who is always friendly and helpful.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Scott,
Thank you for your great feedback. We're pleased to hear you received excellent service from the branch and that Sarah continues to be friendly and helpful. We'll be sure to pass on your kind words, she'll really appreciate it. We truly appreciate your support and look forward to seeing you again soon.
Best regards,
The Switch Team
Top quality service from Sarah from the…
Top quality service from Sarah from the Newport branch, arrived quickly and talked through the whole process, very friendly
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Barry,
Thank you for your kind feedback. We're delighted to hear Sarah provided top quality service, arrived promptly and took the time to talk you through everything. We'll be sure to pass on your comments, she'll really appreciate it. We’re looking forward to your next visit and to continuing to provide you with great service.
Warm regards,
The Switch Team
Wolverhampton Switch Great service!!
Great service!!! Very smooth process and even when I had to extend my rental, its was just a simple phone call and no drama. I will recommend Wolverhampton Switch Car rental and Sanj was very helpful during the collections and also return.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Vinu,
Thank you for your great feedback. We're really pleased to hear the process was smooth and that extending your rental was hassle-free. We'll be sure to pass your kind words to Sanj, he'll be delighted to hear it. Thanks again for your recommendation.
Best regards,
The Switch Team
Sarah from Newport dropped my hire van on time and was very helpful
My hire van was dropped off on time and Sarah was very helpful
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Bradley,
Thank you for your kind feedback. We're pleased to hear your van was delivered on time and that Sarah was so helpful. We'll be sure to pass on your comments to her. We really appreciate your support and hope to see you again soon.
Best regards,
The Switch Team
Cannot rate higher!
Absolutely fantastic friendly team with a great selection of vehicles. Amanda in the office is always helpful with my bookings and goes above and beyond to help me out when I have specific requirements from my hire car. Paul & Mark who often deliver/collect my car are great people and really friendly - always good to have a chat about the car if it's a make/model I've not driven before. Can't fault the the service of the whole team at the Worcester branch!
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Liam,
Thank you so much for your fantastic feedback. We're delighted to hear you've had such a positive experience with the team and our range of vehicles. We're so glad to hear that Paul and Mark were able to assist you. Amanda is truly an asset to our team, and it’s always wonderful to hear that their efforts are appreciated. We’ll be sure to pass along your feedback to them—they’ll be thrilled to know they made such a positive impact! We’re grateful for your support and look forward to serving you again soon.
Kind Regards,
The Switch Team
George was very polite
George was very polite, helpful and thorough
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Miss Cox,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto George directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Sarah from newport branch was very…
Sarah from newport branch was very polite and helpful at her job 5 starl
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Darren,
Thank you for your kind feedback. We're delighted to hear Sarah provided such polite and helpful service, she will be thrilled with your 5-star rating. We really appreciate your support and hope to see you again soon.
Best regards,
The Switch Team
Cars delivered on time and always…
Cars delivered on time and always clean and tidy. Mia in the Newport office always has time for my questions professional and polite and Darren always friendly on drop off or pick. Thank you the Newport Branch
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Switch Car Rental
Hi Ivor,
Thank you for your lovely feedback. We're so pleased to hear the vehicles are consistently delivered on time and in great condition. It's fantastic to know Mia has been helpful and professional with your questions and Darren always provides a friendly service on delivery and collection. We'll be sure to pass your kind words on to the Newport team. Thank you again for your support.
Kind Regards,
The Switch Team
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