Absolute con - AVOID THIS COMPANY I bought a dog toy from them and it lasted 30 seconds, after asking for a refund and sending a picture of the defective product they emailed me back stati... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Unterirdische Qualität, bitte nichts kaufen! Gaukelt auf den Produktbildern hohe Qualität vor, ist aber nur billiges dünnes Holz mit schlechtem Aufdruck und erstattet nicht mal das Geld, wenn die Ware... Zobacz więcej
False advertisement. I ordered an acrylic clock. Received a kit with clock hands and battery box and picture to mount the kit. I should have known better. Avoid ordering from this company. Very decei... Zobacz więcej
Pongo una estrella, porque no puedo poner 0. Miras las imagenes y parece un producto de calidad, pero, creerme si os digo que para nada. Esperas recibir una figura con la sensación de imagen 3D y... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Dane kontaktowe
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian,China, 350007, Fuzhou, Chiny
- swangift.order@gmail.com
- swangift.com
1,5
Bardzo słaba
291 recenzji
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
If it was an option to give negative…
If it was an option to give negative stars I would. I placed my order on July 17th. It has been lost in transportation for over a month now after having made it to the United States. Even after sending their "customer service" screenshots of the tracking to show them, I get told to "wait patiently"
This company is an absolute joke. I keep requesting a refund and to cancel the order since neither they nor the transportation can locate my items. But they are clearly thieves
Hopefully future potential customers read all of the horror stories of poor service and don't get robbed like I am
10 września 2025
Opinia niezależna
Odpowiedź od Swangift
Dear Customer,
We sincerely apologize for the inconvenience. We accept customer feedback. Due to time differences, our customer service team may not be able to respond immediately, but we will respond promptly upon receiving your message. If you have not received your product, please contact our customer service team again at swangift.order@gmail.com. We will handle this appropriately. Please continue to trust us.
Looking forward to hearing from you.
Wrong face backwards name…
I received my order within a reasonably amount of time however when I got it the face looked nothing like the picture I sent. It was someone else's face on it and the name was backwards. I emailed them and they told me I would have to pay $15 for a shipping fee. This was their fault.
9 września 2025
Opinia niezależna
Odpowiedź od Swangift
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
They sent me the wrong product
They sent me the wrong product. When I told them they said they would make me a new one, but I had to pay $15 for shipping. This was their mistake. I should not have to pay shipping fees for their error.
Update: I sent them the picture like they suggested and I got the same answer :
Sorry, if you are not satisfied, we are willing to make a new one for you. You need to pay the shipping fee of $15. I hope you can accept it.
3 września 2025
Opinia niezależna
Odpowiedź od Swangift
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Good and thoughtful gift
Good and thoughtful gift says my friend. Delivery time was about or just over 2 weeks, would have given a 5* rating
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Worst experience
I made an order in August 1st week and didn’t received my order yet… so disappointed and when emailed just got the same response that will be notified once order shipped… the order is not yet shipped nor have any clue where the order is or if I will really get the order .. I am terribly disappointed with this and wish I have read the reviews a bit earlier .. I would never ever recommend this product nor website to anyone …
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Production and shipping of some items are currently slow. We will work to arrange shipment as quickly as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com and provide your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
UNHAPPY WITH THE WAIT TIME FOR ORDER
Placed an order on 5th August, still not arrived wrote an email, they did reply, politely, however, it said on website it would be a week, how wrong
this is. The reply from email:
We are sorry that the production time is too long. You know, sometimes there are things that are beyond our control.
After checking, your order production has been completed.
Your package has been sent to the logistics company. The logistics company will ship your package immediately after receiving it! You will be notified by email after the product is shipped, and you can click the logistics link to track the location of the package at any time. Please don't worry. We will let you know the order status as soon as it is updated.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Production and shipping of some items are currently slow. We will work to arrange shipment as quickly as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com and provide your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
Excellent
Excellent, I ordered 2 personalised gifts and they are great, communication was very good and quick delivery.
23 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
They did an amazing job
They did an amazing job, even reaching out to reconfirm the quote I wanted written on the back. The only thing was that I think it was too small, the wooden picture frame I ordered. I ordered the biggest one you had but it really wasn’t that big lol
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Terrible decision to order from this…
Terrible decision to order from this place! Don’t waste your time or money!! I have emailed them and get no answers on shipping, tracking. There timeframe is inaccurate. Ordered 2 weeks ago and still no tracking or even shipped!!!
17 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Some items are currently in production and are experiencing slow delivery. We will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com with your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
I have ordered two items from this…
I have ordered two items from this company. On the website it says 5-7 days delivery but it’s been three weeks now and still no word of items being dispatched. If they do eventually arrive both birthdays will have passed. I’m so disappointed. I too wish I had read the reviews before placing order.
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
106280000003214
Dear Customer:
We deeply apologize for the inconvenience this has caused you. We appreciate your feedback. This item is now in production, and we will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
I got a great gift personalised which u…
I got a great gift personalised which u wouldn't be able to get in a shop they were helpful over emails and I got tracking I could track every step of the way, it did take just over 2 weeks but my gift had to be made and travel from china
19 lipca 2025
Opinia niezależna
Odpowiedź od Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Average Quality Product
Way too long to wait, ie timeframe advertised was incorrect.
Item not great quality, the attachment had to be modified to allow the crystal to fit in the centre of the sun catcher frame. Frame very cheap looking
31 lipca 2025
Opinia niezależna
Odpowiedź od Swangift
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Due to the time difference between us, the customer service may not respond in time, but we will respond in time when we see the information. If you are not satisfied with the goods you received, please contact our customer service email again: swangift.order@gmail.com
We will handle it properly, please trust us again.
Looking forward to your reply
Sadly wish I read these reviews before…
Sadly wish I read these reviews before ordering what should be a special 60th personalised gift !!
I ordered back in July still haven’t received item emailed twice and have had no response ..
I am also questioning legitimacy of this company and will be contacting my bank about refunding my payment.
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
Dear Customer:
We deeply apologize for the inconvenience this has caused you. We appreciate your feedback. This item is now in production, and we will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
5 stars
5 stars - answered all questions, kept me updated, product arrived as scheduled.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Just how I requested it 🌼😊
I was extremely happy with my order and delivery time. Also, good communication from the service. Thank you!
21 lipca 2025
Opinia niezależna
Odpowiedź od Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Costumer service doesn't respond to any…
Costumer service doesn't respond to any email. Seems like it's a scam. Do not buy anything from there.
24 lipca 2025
Opinia niezależna
Odpowiedź od Swangift
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Due to the time difference between us, the customer service may not respond in time, but we will respond in time when we see the information. If you are not satisfied with the goods you received, please contact our customer service email again: swangift.order@gmail.com
We will handle it properly, please trust us again.
Looking forward to your reply
Exceeded expectations!
Bought a customised Airplane light for a birthday gift...everything was EXACTLY what I ordered! I was weary buying something like this from an oversees site because of quality and scams...but this exceeded my expectations in every way! Quality of it is amazing, materials used were very high quality, works perfectly, the visual effect is spot on and the customisation is on point. My partner Loves it! Will be recommending them to friends and will likely buy more stuff too! For the price I paid, i didnt expect it to be so damn good. Good communication with real time tracking at exact points, was only 15 business days(including customisation) to get from China to Melbourne, Autralia. Cheers guys!
26 czerwca 2025
Opinia niezależna
Odpowiedź od Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Terrible quality, broken on arrival, would never use again
Long time before product arrived and was late for gift recipient
Then arrived in inadequate packaging
Product as a result of poor packaging was broken
The quality of the product was terrible/cheap especially considering how much I paid
I attempted to contact requesting refund- email was not valid- now contesting with my credit card
22 czerwca 2025
Opinia niezależna
Odpowiedź od Swangift
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: swangift.order@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Just received my order after a month of…
Just received my order after a month of waiting. Not worth the money. I have asked for a refund. Very poor quality.
10 czerwca 2025
Opinia niezależna
Odpowiedź od Swangift
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: swangift.order@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Great service, fantastic item
I ordered a customised sign on 13th April and it arrived today (29th April). From Hong Kong to Tasmania in 12 working days including Easter is fantastic. I can't understand all the negative reviews. The item is very good quality and looks terrific. I wish I could upload a pic of it.
29 kwietnia 2025
Opinia niezależna
Odpowiedź od Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
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