Sara helped me recently with a teasmade that had developed a leak and was near 2 years old. I had limited information as i had purchased it for my mother 23 months ago and was unsure if... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have an issue with one of the baskets on my air fryer so I called to see if I could get a new one. I spoke to a lovely lady called Diane, she was extremely helpful, she looked for the part, conf... Zobacz więcej
Reakcja na opinię
I purchased a Swan Fjord 2 slice toaster through Amazon. When I unpacked the toaster I noticed 2 of the rubber feet were missing from the underside of the toaster. I contacted Swan for replacement fee... Zobacz więcej
Reakcja na opinię
Contacted regarding my crossover not working and it not even being a few months old Joseph asked some details and asked me to show the issue. Was very helpful and dealt with my issue very well. Gave h... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Dane kontaktowe
PO Box 3117, ST4 9GD, Stoke on Trent, Zjednoczone Królestwo
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great customer service in the end ⭐⭐⭐⭐⭐
Great customer service in the end ⭐⭐⭐⭐⭐
I previously left a negative review after having an issue with my Swan air fryer, which unfortunately stopped working after around 20 months.
Following my review, I was contacted by a lovely lady called Tanya who apologised for the way the situation had originally been handled and was really helpful. She arranged for a replacement air fryer to be sent out to me and completely rectified the issue.
I really appreciate a company taking the time to listen to feedback and put things right when something hasn’t gone as it should. Thank you Tanya for your help and for turning a disappointing experience into a positive one. 😊
21 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Kathryn,
Thank you so much for your updated review and for giving me the opportunity to personally resolve this for you.
I’m really pleased that we were able to put things right and that your replacement air fryer has helped turn what was initially a disappointing experience into a positive one. We genuinely value customer feedback, particularly when something hasn’t gone as it should, as it gives us the opportunity to learn and improve.
Thank you again for your patience and for taking the time to update your review. I really appreciate your kind words and I hope you continue to enjoy your new air fryer.
Kind Regards,
Tanya - Customer Service Operations Manager
Filter replacement
I had a issue getting a replacement filter for my kettle the customer service lady ( Diane) was excellent kept me up to date all the time and one on its way to myself very helpful.
18 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Sue,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful in arranging your replacement kettle filter and kept you updated throughout. We really appreciate your kind words and will be sure to pass your lovely feedback on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic Customer Service.
Fantastic Customer Service.
They went above and beyond their legal requirements and sorted my problem with no fuss or hassle.. the agent was more than helpful and it is heartening to kmow that companies like this and their people still exist.
21 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Stuart,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team went above and beyond to resolve your issue quickly and without fuss. It’s wonderful to know that you received such helpful service and we really appreciate your kind words.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service; I had a faulty carpet cleaner, which I didn't use straight away. I sent an email with details of the issue, I eventually sent a video footage of the fault. And they kindly sent a replacement product, and it works perfectly. Thank you for your assistance and time 🙏🏻
18 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to arrange a replacement carpet cleaner for you and that your new product is working perfectly. We really appreciate your kind words and taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service from julija and swan
I buy a lot of swan products and the quality is excellent however my new-ish slow cooker developed a circular crack in the base of the pot only. The lovely Julija from customer service dealt with this quickly and arranged for a replacement part, thus avoiding wasting the whole slow cooker as the base still works perfectly. Simply excellent customer service, thank you
17 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to quickly arrange a replacement part for your slow cooker and help resolve the issue. It’s wonderful to hear that you were able to keep using your slow cooker and avoid replacing the whole appliance. We really appreciate your kind words and will be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a problem with the price of an…
I had a problem with the price of an item, contacted customer service and within a couple of e-mails was resolved, many thanks to Chioma who dealt with it.
14 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to resolve the issue so quickly and efficiently. We really appreciate your kind words and will be sure to pass your lovely feedback on to Chioma.
Kind Regards,
Tanya - Customer Service Operations Manager
After a longer than expected deliver…
After a longer than expected deliver time. I contacted Swan and was lucky that I got Keighley on line. She was very helpful and helpful. By the end of the conversation she had sorted the problem Organised a delivery and true to her word I received the item the next day. So thank you Keighley for your efforts
14 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was so helpful and able to arrange your delivery so quickly. It’s wonderful to hear that your item arrived the very next day. We really appreciate your kind words and will be sure to pass your lovely feedback on to Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
My new DustMaster didn’t work
My new DustMaster didn’t work
Customer services tried to talk me through possible cures.
No luck.
Asked for photos tests reference numbers etc all took time and Sean kept saying messages had not reached them.
THEN EZMIE TOOK OVER
A new machine was posted and arrived within a week
THANK YOU EZMIE for your patience and perseverance.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Anne,
Thank you for your 4-star review!
We’re pleased to hear that Ezmie was able to take over and arrange a replacement DustMaster for you, which arrived within a week. We really appreciate your patience and kind words, and we’ll be sure to pass your feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Send email
Send email, same day response, prompt responses! Same day despatch and delivered in 2 days, amazing customer services! Very consistent!
15 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received such prompt and consistent service, with your order dispatched the same day and delivered so quickly. We really appreciate your kind words and taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant customer service received…
Brilliant customer service received from Kai, thank you for resolving the issue so quickly.
11 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Natasha,
Thank you for your 5-star review!
We’re delighted to hear that Kai was so helpful and able to resolve your issue quickly. We really appreciate your kind words and will be sure to pass your feedback on to Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
Sadly their warranty is useless
Sadly their warranty is useless, or they are! We brought matching microwave, kettle and toaster. Only to have the toaster fail. Despite have registered the warranty Swan have been giving us the run around for months and refuse to replace it. There requests are unreasonable for cut cables and provision of a batch number, which we can’t find. If you are thinking you are buying into a brand that cares and will honour its warranty commitments. THIS IS SIMPLE UNTRUE.
10 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Jon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you experienced with your toaster and understand how frustrating this must have been.
We reached out to you via Trustpilot to request some further information so that we could look into your experience and see if there was anything further we could do to assist. Unfortunately, we did not receive a response, so we were unable to investigate this further.
We’re sorry that we were unable to resolve this for you and would still welcome the opportunity to look into your concerns. Please do get back in touch with us via Trustpilot if you would like us to assist further.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant customer service Julija at…
Brilliant customer service Julija at Swan on my old fridge that needed some TLC good advice and even a free emblem replacement! Second to none!
9 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Julija was so helpful and provided great advice, even arranging a replacement emblem for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan were absolutely brilliant when my…
Swan were absolutely brilliant when my order for a microwave went wrong. The first one arrived and had been damaged in transit. I returned it and they sent a replacement within 3 days!
Then I was using the second one when it suddenly stopped working. After proving this with photos and video they sent me a third microwave. I’m currently using this one. The customer service from Zoe and others was exemplary. The correspondence between us was very speedy. I am very happy with Swan as a company.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Julia,
Thank you for your 5-star review!
We’re delighted to hear that Zoe and the team were so helpful and responsive throughout, especially after the issues you experienced with your microwaves. We really appreciate your kind words and are so pleased to hear you’re happy with Swan. We’ll be sure to pass your lovely feedback on to Zoe and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service. Fault during use and was handled efficiently and speedily
7 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Pauline,
Thank you for your 5-star review!
We’re delighted to hear that your issue was handled efficiently and quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Top Class customer service
The customer service assistant, Zoe, was very helpful, my query was dealt with professionally, speedily and perfectly!! Thankyou very much Zoe
2 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Neil,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was so helpful and dealt with your query quickly and professionally. We really appreciate your kind words and will be sure to pass them on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service!!
I had a fault with my Tower breadmaker and it has been dealt with quickly and efficiently by Julita at their customer service department. Most impressive in these days of “don’t care attitudes” and it will ensure that I return to this brand in future.
4 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Sandra,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to deal with the issue with your breadmaker quickly and efficiently. We really appreciate your kind words and are pleased to hear you’ll continue to choose Tower. We’ll be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Today I phoned Swan with a problem I…
Today I phoned Swan with a problem I had with my carpet cleaner . The lovely Diane helped sort the problem. She sorted me out with a new part free of charge !!! No questions about how long I had had the product just sorted it !!!!!!
Thankyou so much Swan and Diane 5🌟service
3 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Patricia,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and able to arrange a replacement part for your carpet cleaner. We really appreciate your kind words and will be sure to pass your lovely feedback on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
2 slice Toaster wouldn't recommend
Bought a Swan Toaster and it looks great but the sides and top gets very hot. Be careful!
Unfortunately I cannot find my POP so I have to suffer the loss and replace it.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding the temperature of your Swan toaster and understand your disappointment with the experience.
Unfortunately, as no further information was provided, we’ve been unable to look into this with you directly. We appreciate you taking the time to share your feedback, and your comments have been noted.
Kind Regards,
Tanya - Customer Service Operations Manager
All sorted.
Had a problem registering 2 Swan Brand products ,
customer services persevered with my concerns and contact ended with both products registered.
Excellent service and understanding 5X.
Derek
2 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Derek,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to help get both of your Swan products registered. We really appreciate your kind words and will be sure to pass your feedback on to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Good Support From Joseph
Had trouble registering my toaster for the extra warranty and Joseph was very helpful and sorted it all for me.
1 września 2026
Opinia niezależna
Odpowiedź od Swan Brand
Hi Andy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help with your warranty registration and get everything sorted for you. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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