Don't bother shopping online if you think you may want to return it. The online sizing chart gives the under armpit size rather than chest size hence item way too tight. I had to pay for my own retu... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Excellent customer service. They were kind enough to exchange for an 'old style' Sutsu t-shirt which is more loose-fitting. Very quick responses to my emails. Very pleased with the t-shirt.
Reakcja na opinię
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Zobacz więcej
Reakcja na opinię
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Dane kontaktowe
71-75 Shelton Street, WC2H 9JQ, London, Zjednoczone Królestwo
- hello@sutsu.com
- sutsu.com
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Simply Amazing!!
This company is amazing, their clothing is well made with very good quality with great fit. They're the only t-shirts I wear now! And their customer service is absolutely top-tier, extremely quick to respond and extremely helpful, couldn't ask for a better experience at all!!!

Odpowiedź od Sutsu
Quality company on all aspects (services, product & community)
I ordered from Sutsu as I originally liked the look of their t-shirts. I then read the journey map of where the t-shirts start and finish across the world and how the cost of the t-shirts is broken down.
The shirts arrived and were very good quality, but 2 of the shirts had the right printed pattern on them but the wrong colour. Within 24 hours, I had 2 brand new t-shirts delivered to me. The customer service and the speed of the response I haven't experienced elsewhere. This is a great company, doing good and delivering quality.

Odpowiedź od Sutsu
Excellent Company with a personal touch
Excellent, love this company. I have just ordered my 2nd batch of T-shirts inside a year and after not being able to find a previous design on the website, I sent an email to enquire if the design was still available, not really expecting a response. I got a prompt reply from Eimer, and despite the design being discontinued, Eimer stepped up and arranged an order with my favoured design alongside some new ones and sent through an invoice for payment. Great customer service which is hard to find these days. T-shirts arrived today and I'm very happy. Will be ordering again. Thanks Eimer and team.

Odpowiedź od Sutsu
Purchased my first Sutus item
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafted into simply brilliant shorts. I love the style, they are detail rich, my phone even fits in the phone pocket, I just love them, I just wish they came in more than two colours. I recommend them to you as I’m sure you will be delighted with them as well.

Odpowiedź od Sutsu
Into The Sun Sweatshirt
Quality top as always, love the design and materials. Fits slightly smaller than the two trees top however.

Odpowiedź od Sutsu
Quality as always
Quality as always, I’ve had a sweatshirt for 3 years, worn frequently in the colder months and it still looks great. Great fit and the colours are really nice.

Odpowiedź od Sutsu
Love it!
Ordered the Happy Trees sweatshirt and absolutely love it! The quality is great and it fits perfectly. Will definitely be ordering more from Sutsu in future.

Odpowiedź od Sutsu
Lovely soft high quality tee shirt
Lovely soft high quality tee shirt, colour true to picture on internet. So impressed with the shirt that I have since purchased another 4 in various designs

Odpowiedź od Sutsu
Elsker konceptet
Elsker konceptet! Modtog to sweatshirts og en cap og det hele er super lækker kvalitet og størrelser passer perfekt. Handler helt sikkert der igen!

Odpowiedź od Sutsu
Sutsu, great brand.
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products.
Excellent customer service too. I have a couple of t shirts from around 2017 which, although showing their age, are still in pretty decent nick. Design was called Sun Mountain and when enquiring about replacements I found the design was now discontinued. However, a guy called Jon dug out the old design and arranged a couple of bespoke replacement shirts. Absolutely brilliant.

Odpowiedź od Sutsu
I ordered a Tshirt from Sutsu for my…
I ordered a Tshirt from Sutsu for my partner’s birthday. He loved it and fits perfectly. He already has several tshirt and sweatshirts from this brand and all of them are of great quality and fit. He mainly wears this brand exclusively now.
I ordered a wrong size tshirt initially but the team at Sutsu was incredibly helpful and managed to change the order in time to be delivered for his birthday. I’m very grateful. Couldn’t recommend more!

Odpowiedź od Sutsu
Can’t fault the quality of the jumper I…
Can’t fault the quality of the jumper I ordered or the customer service. I wanted to change to smaller size and the exchange process was so efficient and easy via email. Very happy.

Odpowiedź od Sutsu
First class customer support
After ordering my 3rd Long Haul 350grm sweatshirt I thought I had ordered to the wrong colour could not check as confirmations were going to a blocked email account. One email to hello@ and it was re confirmed and re directed to a different email address ...I had purchased the correct item and it will be with me soon. Very efficient first class customer support!

Odpowiedź od Sutsu
Top quality sweater at a good price
Ive pur hased 5 sweaters in the last couple of months from Sutsu. I very rareky buy clothes as its very difficult to find high quality sweaters anymore, especially online. HOWEVER, Sutsu sweaters are incredilyy good..size is really, the feel and quality of the materials is excellent. Im only going to buy sweaters from Sutsu, and I highky recommend it..especially if you are typically a 2XL-3XL size...plenty of room in XXL.Regards, Eddie

Odpowiedź od Sutsu
Good Quality, great customer support.
Very happy with the products I got from Sutsu, and when there was a minor stitching issue with a hat, customer support were quick to respond and resolve the issue. Highly recommend.

Odpowiedź od Sutsu
Trucker cap - disappointing
Purchased the two trees trucker cap in navy. I was pretty excited as the caps had lots of good reviews but when it eventually turned up it not only fitted really badly - it seemed abnormally high and wide so lots of gapping but it also had loose threads and stitches. I own a fair few caps and haven't had this issue before so it's not me having a weird shaped head!
They say their items are made to order which I approve of but maybe they were short staffed and Jan from accounts had to knock it up rather than someone competent. I emailed querying it and explaining my concerns and had a pretty blunt response just saying return it with zero apology ¯\_(ツ)_/¯ I'll return it but also have to stump up for postage so pretty peeved to essentially pay £4 for nothing.

Odpowiedź od Sutsu
Consistently brilliant
Consistently brilliant. Quality is unparalleled and service impeccable. I own several hats which are amazing, and several sweatshirts which are absolutely beautiful.

Odpowiedź od Sutsu
Send returns tracked
Lovely caps. Men's T-Shirts are badly sized, being too wide around the middle and too tight on the arms. Ensure you send your returns as RECORDED and get royal mail to evidence all returns. We had an odd scenario where the return wasn't found until we sent proof it had been received.

Odpowiedź od Sutsu
Legends
Second order I have received everything fits lovely its decent quality and will 100% be buying again. Top work 👌👌👌

Odpowiedź od Sutsu
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