Unprofessional and frustrating experience. I paid over $200 for a part, only for Superspares to take 5 days to realise they didn’t even have it in stock. Then they sent a ridiculous message asking if... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I’m a retired mechanic and I was looking for hard to get parts for a 23 year-old vehicle and Super spares have them on stock. I have recommended Super spares to my mechanical friends that are still in... Zobacz więcej
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I ordered my car parts on Saturday and they arrived within 4 days Price and service were great I will certainly be using Superspares next time i need parts again
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They had several parts I needed,reasonable priced,quick dispatch will shop again with them when needed
Informacje dotyczące firmy
O Superspares
Napisane przez firmę
Superspares is a trusted Australian online retailer for auto parts, accessories, and performance upgrades. Our wide range covers replacement parts, 4WD upgrades, detailing products, and vehicle protection from leading brands such as Bosch, DBA, Ryco, and Penrite.
Superspares make it simple to shop online with fast nationwide shipping and free delivery on orders $99 and above. Every purchase is backed by a 30-day return policy, giving customers peace of mind.
With clear product information, competitive pricing, and reliable service, Superspares is committed to helping drivers keep their vehicles running smoothly and looking their best.
Our promise to you
Napisane przez firmę
- Super brands at super value!
- Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.
Our Shipping Guarantee
How soon will I get my order?
Once your payment is confirmed, weʼll dispatch your order within 1-2 business days. Youʼll receive a tracking number by email once your order is on its way. You can also check your order status anytime via our Track Order page.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
How are shipping rates calculated?
Shipping costs are based on the size and weight of your order.However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
Dane kontaktowe
159 woodpark RD, 2164, SMITHFIELD - NSW, Australia
- 1300 791 058
- sales@superspares.com.au
- superspares.com.au
Trust Superspares for Automotive Parts
4,0
Dobra
407 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
2 weeks? Melbourne to Gold Coast :(.
A MAF sensor, listed as instock - really? And yet - This tiny part took 2 full weeks to arrive @ Gold Coast. My Car off the road :(, for 14 days
5 stars for the part working, but deduct 3 stars for totally useless slow dispatch, shipping, no packaging protection. Box arrived crushed. Good luck guys.
30 listopada 2025
Odpowiedź od Superspares
We appreciate your feedback and are glad the part is working. We're sorry the shipping took so long and the box arrived damaged. We will review our dispatch and packaging processes to improve our service.
Communication was poor when chasing up…
Communication was poor when chasing up parts, forgetting to get back to me, telling me the package will be a priority but not keeping me in the loop and constantly having to chase it up. Also, instead of waiting for the parts from another warehouse to turn up to their warehouse to then send it to me, I don’t know why they could not have just sent the parts from the other warehouse straight to me. I was told they would put a priority on my order (was supposed to be sent to me yesterday finally) but then was told this:
Hi Sonia,
Upon checking, due to large volume of orders the courier was not able to include your order on the shipment.
We deeply apologise for the inconvenience this may have caused you however I will be closely monitoring your order and ensure it can be shipped out by tomorrow.
Your understanding and patience is greatly appreciated and if you have any other questions, please don’t hesitate to let us know.
Kind regards
Czyruzz
This isn’t the first time I have ordered through you guys and got the run around. I ordered my parts on the 3rd Dec and it still hasn’t been sent.
5 grudnia 2025
Odpowiedź od Superspares
We apologize for the communication issues and delays you experienced with your order. We understand your frustration with the lack of updates and the shipping process. We're looking into why your order, placed on December 3rd, was not prioritized as promised and will work to improve our processes. Thank you for your feedback.
Genuine parts, right price.
Genuine parts at the right price. Very happy with my purchase of hard to source parts.
13 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you were able to find the parts you needed at a great price. Thank you for your positive feedback; we appreciate it.
Odpowiedź od Superspares
We're happy to hear that you had a great experience with our product and fast delivery. We appreciate your positive feedback and are grateful for your time.
Odpowiedź od Superspares
Thanks for the feedback!
Rite part at the best price
5 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you found the right part at a great price. Thank you for your positive feedback; we appreciate it.
Budget a few HUNDRED extra dollars
If you’re purchasing parts from super spares and you’re joyfully provided with a “free shipping” indicator on the store page then checkout, then shipping estimation, then shipping confirmation and then purchase confirmation… don’t believe it or you’ll be in for a nice surprise when you’re contacted (from the same email contact that had been asking for parts details for the kit, on the same message string, not a seperate email, scam or fishing attempt, the literal subsidiary that is organising the purchase) and promptly notified that the warehouse team realised the website was completely wrong and they want you to pump in another third of the value of your purchase if you actually want to get your product.
Unsure if this is a legitimate choice of business practice or a machine oversight but either way this is the last time I’ll be using this company, they managed to send my trust out the door before the item I purchased.
4 grudnia 2025
Odpowiedź od Superspares
We appreciate you bringing this to our attention. We are very sorry to hear about the unexpected shipping costs and the frustration this caused. We'll investigate the discrepancy between the website's shipping information and the actual charges with our team to prevent similar issues in the future. Thank you for your feedback.
Stocked items
The items I ordered that were in stock arrived quickly and in good order. The team have been very responsive and helpful with information regarding my purchase.
3 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that your in-stock items arrived quickly and in good condition! We appreciate your positive feedback and are glad our team could provide helpful information regarding your purchase.
Phone help wasn't helpful would have…
Phone help wasn't helpful would have liked to talk to a real person not told to order on line
9 grudnia 2025
Odpowiedź od Superspares
We appreciate you sharing your experience. We're sorry our phone support wasn't helpful and you prefer speaking with someone directly. We'll review this to improve our service.
DOESN'T HAVEV ITEMS IN STOCK THEN WANTS…
DOESN'T HAVEV ITEMS IN STOCK THEN WANTS WEEKS TO DELIVER WHEN I SELECTED PICK UP
9 grudnia 2025
Odpowiedź od Superspares
We appreciate you taking the time to share this. We're sorry the item wasn't available and for the delayed delivery after you chose to pick it up. We'll review this.
The parts I needed for an old 80s…
The parts I needed for an old 80s toyota celica were easy to find and were delivered promptly. Thanks team.
3 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you easily found the parts for your Toyota Celica and that our delivery was prompt. Thank you for your positive feedback!
Shipping was super fast
Shipping was super fast
Pretty well priced parts
Shocks shocked me how much my car needed them
So far great experience
1 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that our fast shipping and well-priced parts met your needs. It's great to know the shocks made such a difference. Thank you for your positive feedback!
Awesome company been buying parts…
Awesome company been buying parts online for a couple of years now always a hassle free experience and fast shipping.
2 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you've consistently had a hassle-free experience with us over the past couple of years. We appreciate you taking the time to share your positive feedback!
Efficient ordering process
Efficient ordering process, excellent communication and fast delivery. Well done!
10 października 2025
Odpowiedź od Superspares
We're happy to hear that you found our ordering process efficient and the delivery fast. We appreciate your positive feedback and are glad you had a great experience!
Not getting shipping updates and still…
Not getting shipping updates and still haven’t received any other than calling up myself and not receiving any since I was also told that my suspension would be coming here mid this week but haven’t received any updates regarding shipping and it’s currently Monday
27 listopada 2025
Odpowiedź od Superspares
We appreciate you sharing your experience. We are sorry to hear that you have not received shipping updates and that your delivery has been delayed. We will look into this matter to improve our shipping communication. Thank you for your patience.
Odpowiedź od Superspares
We're happy to hear that you had a great experience and that the item met your expectations. Thank you for your positive feedback!
They were very helpful and answered all…
They were very helpful and answered all my questions and were very professional in the transaction. highly recommended.
8 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that our team was helpful and professional! We appreciate you recommending us and thank you for your positive feedback.
Quick delivery and awesome stock for…
Quick delivery and awesome stock for older vehicles
29 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you received your order quickly. It's great to know we have the parts you need for older vehicles! Thanks!
Easy to place order
Easy to place order, description accurate & delivered on time with constant updates.
1 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you found it easy to place your order and that the description was accurate. We appreciate your positive feedback regarding our delivery updates!
Received XY Falcon radiator hoses
Received XY Falcon radiator hoses
Good delivery time and the parts are correct.
30 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you received the correct parts for your XY Falcon and that the delivery was timely. Thank you for your positive feedback!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.