Unprofessional and frustrating experience. I paid over $200 for a part, only for Superspares to take 5 days to realise they didn’t even have it in stock. Then they sent a ridiculous message asking if... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered my car parts on Saturday and they arrived within 4 days Price and service were great I will certainly be using Superspares next time i need parts again
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Steering wheel cover was exactly wat I wanted. Great quality. Fast free shipping aswell . Would recommend to anyone.
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I’m a retired mechanic and I was looking for hard to get parts for a 23 year-old vehicle and Super spares have them on stock. I have recommended Super spares to my mechanical friends that are still in... Zobacz więcej
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Informacje dotyczące firmy
O Superspares
Napisane przez firmę
Superspares is a trusted Australian online retailer for auto parts, accessories, and performance upgrades. Our wide range covers replacement parts, 4WD upgrades, detailing products, and vehicle protection from leading brands such as Bosch, DBA, Ryco, and Penrite.
Superspares make it simple to shop online with fast nationwide shipping and free delivery on orders $99 and above. Every purchase is backed by a 30-day return policy, giving customers peace of mind.
With clear product information, competitive pricing, and reliable service, Superspares is committed to helping drivers keep their vehicles running smoothly and looking their best.
Our promise to you
Napisane przez firmę
- Super brands at super value!
- Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.
Our Shipping Guarantee
How soon will I get my order?
Once your payment is confirmed, weʼll dispatch your order within 1-2 business days. Youʼll receive a tracking number by email once your order is on its way. You can also check your order status anytime via our Track Order page.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
How are shipping rates calculated?
Shipping costs are based on the size and weight of your order.However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
Dane kontaktowe
159 woodpark RD, 2164, SMITHFIELD - NSW, Australia
- 1300 791 058
- sales@superspares.com.au
- superspares.com.au
Trust Superspares for Automotive Parts
4,0
Dobra
406 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I feel like it took you a long time to…
I feel like it took you a long time to advise me it couldn't be shipped to my address, I would think you should be able to tell straight away, its your business. We arranged to collect it from your warehouse that day when told, Those days then add even more days when you need to book in installation etc.
10 grudnia 2025
Odpowiedź od Superspares
We appreciate your feedback and apologize for the delay in advising you about the shipping limitations to your address. We are sorry for the inconvenience this caused with collection and installation arrangements. We'll review our processes to improve our response times.
Odpowiedź od Superspares
Thanks Bob!
Ordered a part for delivery
Ordered a part for delivery, nothing indicated that it couldn't be delivered only collected from Sydney. Huge waste of my time.
18 grudnia 2025
Odpowiedź od Superspares
We appreciate you bringing this to our attention. We're sorry to hear that the delivery information was unclear, and your time was wasted. We'll review our processes to prevent this issue from happening again.
Very efficient
Very efficient. Good communication. Fast shipping.
Good competitive pricing.
19 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you had a positive experience with our efficient service, communication, fast shipping, and competitive pricing. Thank you!
Not happy Not happy Not happy
Stuffed around for over a week then charged extra for parts because failure of their website giving misinformation on parts that fit was told I would be reimbursed still hasn't happened then still be given wrong parts and missing parts from my order 10 days from when I first ordered them poor website not working most of the time properly wrong parts and information given out you can not see which warehouse parts are located in before buying very slow delivery Allied Auto online website and business runs circular around superspares in how they operate I am truly disappointed with this behaviour in a business
10 grudnia 2025
Odpowiedź od Superspares
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the website, incorrect parts, missing items, and delays. We'll investigate the website errors and parts information to prevent this from happening again. Your feedback is valuable as we work to improve our service.
Superspares ran out of what I ordered
Superspares ran out of what I ordered, but very happy with customer service. They offered options and upgraded my order.
Thankyou
10 grudnia 2025
Odpowiedź od Superspares
We're glad our customer service was helpful when the product you ordered was unavailable. We appreciate your positive feedback and are thankful for your understanding.
I’m a happy returns customer as the…
I’m a happy returns customer as the service is great,the staff are helpful when a customer needs help with parts…😀
17 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you had a great experience with our service. It's wonderful to know our staff could assist you effectively with the parts you needed.
Quick service and delivery!
Called to ask for a recommendation for my car shocks, got a quick reply and delivery! Thanks
2 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you received a quick recommendation and delivery for your car shocks! We appreciate you taking the time to leave us this positive feedback.
the item was as described and fast…
the item was as described and fast delivery good communication I would recommend this supplier
14 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that the item matched the description and the delivery met your expectations. We appreciate your recommendation and positive feedback!
Odpowiedź od Superspares
We are happy to hear that you received your order quickly and that you find the quality to be very good. Thank you for your feedback.
The right parts and fast postage 👍
The parts where the right ones the first time .
The postage time was great even with it being Xmas time
9 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you received the correct parts promptly, especially during the Christmas season. We appreciate your positive feedback and are grateful for your time.
Odpowiedź od Superspares
We're happy to hear that you found quality parts at a good price and had an easy collection experience. Thank you for your positive feedback!
Unhappy
Despite ordering last Tuesday the 9th I only received half my purchase today. The springs have arrived but no shock absorbers. Please sort this out ASAP.
9 grudnia 2025
Odpowiedź od Superspares
We appreciate your feedback. We're sorry to hear that you only received part of your order. Please be assured that we're looking into this to ensure the rest of your order arrives promptly.
First order with suprspares
First order with superspares. Ordered Bosch because I wanted the best. Parts were in stock and all was good. Next day im informed none in stock for months and how about a generic brand. Very disappointed.
UPDATE: I have been contacted by Superspares and am being refunded original purchase so customer service is definately good.
16 grudnia 2025
Odpowiedź od Superspares
We appreciate you bringing this to our attention. We are sorry that the Bosch parts were unavailable after your order, and we offered a generic alternative. We'll review our inventory process to prevent this from happening again.
Odpowiedź od Superspares
Thanks for the feedback!
Superspares very professional
When I discovered I had been billed in USD instead of AUD I was not happy. I provided feedback to Superspares that, in their Facebook advertising, there seemed to be insufficient transparency a consumer would be charged in USD. Whilst they said it was too late to cancel the order, they acknowledged my complaint and advised that if I was not satisfied with the product, to let them know. This I did and they refunded the cost of the product, in full. Their communication was extremely professional during our interactions.
9 grudnia 2025
Odpowiedź od Superspares
We appreciate you bringing the currency issue to our attention and providing feedback regarding our advertising. We're glad we could resolve the product concern to your satisfaction and that you found our communication professional. Thank you.
Prompt service
Prompt service and have received an Aramex tracking number all good just waiting for the goods, did put the tracking number in and had a error message but will try again. All sorted now estimated delivery 31/12/2025 2 weeks from eastern states to Perth over Xmas pretty good.
Colin :-]
13 grudnia 2025
Odpowiedź od Superspares
We appreciate your feedback and are sorry you haven't received your Aramex tracking number. We'll look into this right away.
extremely fast and affordable service
extremely fast and affordable service, postage was cheap and the price was better then bunnings.
Will buy again no problems
25 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you found our service fast, affordable, and cheaper than other options! We appreciate your positive feedback and look forward to your future purchases.
Wrong front brake pads supplied
4 grudnia 2025
Odpowiedź od Superspares
We regret that the incorrect brake pads were supplied. We'll investigate to prevent this issue from recurring. Thanks for your feedback.
2 weeks? Melbourne to Gold Coast :(.
A MAF sensor, listed as instock - really? And yet - This tiny part took 2 full weeks to arrive @ Gold Coast. My Car off the road :(, for 14 days
5 stars for the part working, but deduct 3 stars for totally useless slow dispatch, shipping, no packaging protection. Box arrived crushed. Good luck guys.
30 listopada 2025
Odpowiedź od Superspares
We appreciate your feedback and are glad the part is working. We're sorry the shipping took so long and the box arrived damaged. We will review our dispatch and packaging processes to improve our service.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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