Unprofessional and frustrating experience. I paid over $200 for a part, only for Superspares to take 5 days to realise they didn’t even have it in stock. Then they sent a ridiculous message asking if... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I’m a retired mechanic and I was looking for hard to get parts for a 23 year-old vehicle and Super spares have them on stock. I have recommended Super spares to my mechanical friends that are still in... Zobacz więcej
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I ordered my car parts on Saturday and they arrived within 4 days Price and service were great I will certainly be using Superspares next time i need parts again
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They had several parts I needed,reasonable priced,quick dispatch will shop again with them when needed
Informacje dotyczące firmy
O Superspares
Napisane przez firmę
Superspares is a trusted Australian online retailer for auto parts, accessories, and performance upgrades. Our wide range covers replacement parts, 4WD upgrades, detailing products, and vehicle protection from leading brands such as Bosch, DBA, Ryco, and Penrite.
Superspares make it simple to shop online with fast nationwide shipping and free delivery on orders $99 and above. Every purchase is backed by a 30-day return policy, giving customers peace of mind.
With clear product information, competitive pricing, and reliable service, Superspares is committed to helping drivers keep their vehicles running smoothly and looking their best.
Our promise to you
Napisane przez firmę
- Super brands at super value!
- Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.
Our Shipping Guarantee
How soon will I get my order?
Once your payment is confirmed, weʼll dispatch your order within 1-2 business days. Youʼll receive a tracking number by email once your order is on its way. You can also check your order status anytime via our Track Order page.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
How are shipping rates calculated?
Shipping costs are based on the size and weight of your order.However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
Dane kontaktowe
159 woodpark RD, 2164, SMITHFIELD - NSW, Australia
- 1300 791 058
- sales@superspares.com.au
- superspares.com.au
Trust Superspares for Automotive Parts
4,0
Dobra
407 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No issues with spark plugs or comms…
No issues with spark plugs or comms with Super Spares but postage took 10 days
25 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you're satisfied with the spark plugs and our communication. We appreciate your feedback regarding the postage time.
Odpowiedź od Superspares
Your item is currently being transferred from one of our interstate storage facilities to our local dispatch centre. As a result, there will be a slight delay of approximately 3-4 additional business days before your order is dispatched.
We sincerely apologise for any inconvenience this may cause. Please be assured that your order is a priority, and we'll dispatch it as soon as it arrives at our local facility
Website could be clearer regarding…
Website could be clearer regarding items that cant be shipped. Didn't end up having the part after I paid for it anyway. Doubt I'll be back.
26 listopada 2025
Odpowiedź od Superspares
Thank you for taking the time to share your feedback. We’re really sorry for the confusion around which items can be shipped and for the inconvenience of discovering the part wasn’t available after you placed your order. That’s frustrating, and we understand your disappointment.
We’re reviewing our website to make shipping restrictions and stock status clearer so this doesn’t happen again. If you’re open to it, we’d be happy to look into your order and make things right.
Thank you again for letting us know — your feedback helps us improve.
Goods well packaged.
Goods well packaged.
Postage reasonable considering
The time of year.
25 listopada 2025
Odpowiedź od Superspares
We're happy to hear that your goods were well packaged and that you felt the postage was reasonable. Thank you for your positive feedback!
Dubious & Poor Service
Firstly my order of a pair of Lovell rear coil springs was mark in stock on the superspares website. Tried to confirm this with the assistant on the site, but they came back and said they weren't able to help at this time.
So ordered it only to be advised a couple of days later that it was supposedly defective. If you absolutely test all coil springs before sending them out then this is very impressive, otherwise it is more likely that this is nothing more than a tactic to get customers to pay for a product and them tell them it is unavailable.
Anyway, was offered a different brand of coil springs which I agreed to take. As I only just received them yesterday, being 12 days after I ordered, I am yet to see if they give me the same result as I know the Lovells would have.
So in summary, was lied to about being in stock, then when I agreed to taking the alternate springs, there was no following up on when they were shipped, nor tracking information as I was supposed to receive.
So waited another 7 days before I sent another email to superspares, where I got a reply the next day giving me a tracking number for the product that was delivered around the same time as the email.
Extremely disappointing experience which took a ridiculous 12 days for you to complete. So much for being dispatched in 2-3 days.
20 listopada 2025
Odpowiedź od Superspares
We appreciate you bringing this to our attention. We're sorry the coil springs were not in stock as indicated, and for the delayed shipping and communication. We'll review our processes to prevent this happening again. Thank you for your feedback.
Part not availble
Part not availble, still on ebay even though it tem isn't available
24 listopada 2025
Odpowiedź od Superspares
We appreciate your feedback. We're sorry the part was listed despite being unavailable. We'll review our inventory system to prevent this issue in the future.
Parts that arrived not same as picture…
Parts that arrived not same as picture in add have been told to return parts at my expense while correct parts are still advertised on your site unsatisfactory
22 listopada 2025
Odpowiedź od Superspares
We regret that the parts you received did not match the advertisement, and you were asked to return them at your expense. We are looking into this issue to ensure our listings are accurate and to improve the return process. Thanks for your feedback.
Odpowiedź od Superspares
We're happy to hear that the part arrived quickly and without any issues. Thank you so much for your positive feedback!
Simple and quick
Found the part easily, brand new not second hand. Very easy payment process and delivery within a few business days.
23 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you found the exact part you needed and that the payment process was easy. We appreciate your positive feedback regarding the delivery.
5 stars
I had no issues with superspares, good price,quick dispatch but the courier company they use Aramex are absolutely useless. Its been over a week , Sydney to Melbourne and they still haven't delivered my parcel.
20 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you had a good experience with our price and dispatch. We're sorry about the delivery issues you've experienced with the courier. We'll investigate this to improve our service. Thanks for your feedback.
Odpowiedź od Superspares
Thanks for the feedback!
They deliberately list items that they cannot supply
This is the second time I have ordered an item from your website only to be told that you can't supply it. However the item is still listed on the website. I can only call you scammers at this point. Now I am in the process of trying to get this order cancelled and refunded so that I can try to order an alternative. The original item that you cannot supply is still on the website. This is unacceptable behaviour.
24 listopada 2025
Odpowiedź od Superspares
We regret that the item was unavailable after your order. We are sorry for the trouble this has caused and that you feel this way. We are looking into why the item remains listed online. Thank you for bringing this to our attention.
Said was in stock at smithfield i…
Said was in stock at smithfield i ordered then got an email saying i had to wait because it was in Melbourne 3 days for processing then 3 days to post no thank you
21 listopada 2025
Odpowiedź od Superspares
We appreciate you bringing this to our attention. We're sorry the item wasn't available in Smithfield as indicated, and for the unexpected delay in processing and shipping. We'll review our procedures to prevent this from happening again.
I got a full Bilstein suspension kit…
I got a full Bilstein suspension kit for a VW Transporter. The speed of their response and the accuracy of their messages impressed me. Fully recommend it to anyone who takes care of their vehicles. Thanks for the great service.
18 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you were impressed with our responsiveness and accuracy regarding your Bilstein suspension kit for your VW Transporter. We appreciate your recommendation and thank you for your great feedback!
Odpowiedź od Superspares
We appreciate you taking the time to share your positive experience with our prompt delivery service!
Cheaper than most shops quick delivery…
Cheaper than most shops quick delivery easy to deal with
27 listopada 2025
Odpowiedź od Superspares
We're happy to hear that you found our prices competitive and the service smooth. Thank you for your positive feedback!
Terrible had to wait over 3 weeks for…
Terrible had to wait over 3 weeks for my cvs do not recomend. My package is only 1 hour from my house but it will sit there for another week?
19 listopada 2025
Odpowiedź od Superspares
We're very sorry your order took so long to arrive. We appreciate you bringing this to our attention, and we'll investigate how to improve our delivery times.
Odpowiedź od Superspares
We're happy to hear that you had a great shopping experience with us! Thank you for your positive feedback and high rating.
Odpowiedź od Superspares
We're happy to hear that you received the correct parts promptly and found our pricing competitive. Thank you for your positive feedback!
Super slow disapatch
18 listopada 2025
Odpowiedź od Superspares
There was a stock delay on this item, which caused the hold-up, but we’re already working to improve processing times. T
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