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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Place is terrible never had a order off them on time tell you all what keep away from here from this company I would highly recommend hadleys 👍👍👍👍

Oceniono na 2 z 5

We ordered our chairs almost a month out and were under the impression that we would be able to receive them in a timely manner. We had to call DAILY to make sure they arrived-- which wasn't until th... Zobacz więcej

Oceniono na 1 z 5

I decided to change my review after failing to get the support needed for two defective pieces. Suddenly no one calls back. No one follows through. And no one takes responsibility to fix the iss... Zobacz więcej

Oceniono na 1 z 5

Ordered chairs, tabletops and bases. Chairs are great. Tabletops were the wrong color. Operations manager combative, unapologetic, and bothered by the situation. Sales team was understanding, but... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami do barów i restauracji
  2. Sklep z meblami z trzciny
  3. Producent mebli
  4. Hurtownia mebli
  5. Sklep z meblami zewnętrznymi
  6. Sklep z artykułami dla gastronomii

Napisane przez firmę

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture. Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our furniture are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey and Florida warehouses. Superior craftsmanship is evident in every piece we sell. Select products are backed by our wholesale price, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

120 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We bought bar stools for our new store …

We bought bar stools for our new store and were delighted with the quality and the speed of shipping ... we loved dealing with the customer service rep who went above and beyond to make sure we received the product in time for the grand opening !!! Thank you superiorseating.com

8 grudnia 2017
Opinia niezależna
Oceniono na 5 z 5

I needed help to select the right …

I needed help to select the right material for a table and chairs for our business that has outdoor seating. The knowledgeable staff helped me select just the right quality of product ... everything arrived on time and looks gorgeous !! I am very happy and will do business again ...

8 grudnia 2017
Opinia niezależna
Oceniono na 5 z 5

Amazing service

Amazing service! Jane went above and beyond finding the right tables and chairs for my new restaurant. It looks so beautiful! One table that was damaged was replaced without hesitation. This is the way everyone should do business. I looked for months to find these furnishings. I am truly thankful I found this company.

1 grudnia 2017
Opinia niezależna
Oceniono na 5 z 5

One happy customer

From the beginning of the order process, I was offered excellent advise on saving money on shipping. We ordered more bar seats than I planned, but it was worth the savings in the end. The seats are comfortable, light weight, but extremely sturdy. Our customers were excited as the seating is "cushy". Excellent job!

15 listopada 2017
Opinia niezależna
Oceniono na 1 z 5

We purchased these for our restaurant

I decided to change my review after failing to get the support needed for two defective pieces. Suddenly no one calls back. No one follows through. And no one takes responsibility to fix the issue. After several weeks of calling, we will be one table short for opening day with no resolution in sight. Very disappointed.
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We purchased these for our restaurant: Taste Community Restaurant. They worked great and went together easily. The customer service team was absolutely fantastic and helped us get exactly what we needed.

My only complaint was the delivery driver didn't call ahead as promised. Our construction team had to stop working to unload the truck (not an easy task for these--you need lots of manpower--they are heavy).

10 listopada 2017
Opinia niezależna
Oceniono na 1 z 5

3 mistakes too many!

Will not be reordering from superior seating again. Although customer service was cordial it really meant nothing because my entire order was mismanaged and completely wrong 3 times. I initially received the wrong sample barstool I ordered to see if I would even like it. Then when I chose another barstool (one that I couldn’t see in person because the sample one sent to me was wrong) the 16 barstools I received were alao wrong. I unfortunately had to keep them because we were on a strict timeline with our reopening. When I tried to get a refund (which I did but was small) to order a few more tables and chairs, that order was late and wrong again. I’m not sure what the problem is exactly but I will not order from there again to find out.

27 października 2017
Opinia niezależna
Logo Superior Seating

Odpowiedź od Superior Seating

Dear Amanda,

What a disappointing review! We truly did not expect it.

Regarding customer service, sorry to hear it meant nothing to you - we really tried to make it right and as a business owner yourself, you know mistakes do happen.

We have credited the amount you paid for the sample you received (being the wrong item) for the order you had placed initially. We were sorry that you received the bar stools in a different color than those you originally chose.

When you ordered more, we credited you $220 for your order which was 50% off the original order of bar stools and provided an expedited shipping for this order. We felt it was not a small amount of credit as you indicated on your review. You said that the additional order was LATE. Based on our records and the expedited shipping for which we did not charge you, you received your order quite quickly.

Lastly, and most disappointing, nowhere in your review did you mention the quality of our product. We take that aspect of our business very seriously.

On behalf of all of us at Superior Seating, we wish you best of luck with your business and all your new endeavors.


Sincerely,
Jane Petrillo

Oceniono na 5 z 5

High Quality Bar Stools

Ordered 18 bar stools. Shipment was very good. Quality stools at a very reasonable price. Great customer service from staff

10 września 2017
Opinia niezależna
Oceniono na 5 z 5

Great customer service!

Great customer service!! Best product for my business and needs! Helped me out and made great recommendations and wouldn't recommend anyone else but Superior Seating! Thank you so much for your help Ed!

8 września 2017
Opinia niezależna
Oceniono na 5 z 5

Good customer service

Good customer service
Jean was very helpful and from her voice over the phone while I was making the order I felt the hounsty of the person I'm talking too
Thank you for quality of the product and the delivery timing.

Thank you

2 września 2017
Opinia niezależna
Oceniono na 1 z 5

I was quoted a time frame of 2 weeks …

I was quoted a time frame of 2 weeks for delivery, that did not happen, it took a month and 1 week. The delivery driver was so so rude, he yelled at my employees, causing them saying to get the stuff off his truck or he'd just take them with him. I had no resolve from that, told it was a hired delivery service and there's not much that they can do. The tables were not really what I had pictured on the internet. and the chairs were not what I expected either. It made my restaurant open late because of the time quote. And after not talking with anyone in management because they only responded in e-mails the only thing that I was offered for all of my troubles was 20%off my next order. Yeah no thanks. I would not order from this company ever again. No follow up, personal touch.

1 września 2017
Opinia niezależna
Logo Superior Seating

Odpowiedź od Superior Seating

Hi Scott,

We are very sorry to hear what you have described above. As per our records, you placed your order on June 13th. After payment clearing and production, your shipment left our NJ factory on June 23rd and was delivered to you in Utah on July 1, well within the 7-10 business day time window we provide our long-distance customers for shipment. Please be advised that a turnaround of 2 weeks from NJ to Utah is practically unheard of in this industry.

Nevertheless, with regards to the rudeness of the 3rd party freight carrier driver, we agree that this is truly unfortunate and unacceptable and we raised it with the primary freight carrier as soon as you had appraised us of the situation via email. We were in touch with you via phone and email regarding the situation on numerous occasions. The last email exchange between both parties is listed below for your records:

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Sun 7/2, 10:58 PM
amberja73@hotmail.com;
Superior Seating Sales

Hi Amber,

Ed Bradley from Superior Seating support here. Thank you for the note and I am deeply sorry that you had such an unpleasant experience with one of our freight carriers. We work with a large network of freight companies and appreciate this type of feedback. I agree that this is completely unprofessional and unacceptable and will look into this matter with utmost urgency. Did you happen to get the driver's name or any other information you could share with us? In the meantime, for your troubles, we would like to extend you a 10% discount on your next purchase.

Finally, we sincerely hope that at least the delivered products have met your quality expectations.


Regards,

Ed Bradley
SuperiorSeating.com
Tel: (866) 213-2401
Fax: (866) 227-1203



From: Superior Seating Support
Sent: Sunday, July 2, 2017 12:54 AM
To: Superior Seating Support
Subject: Contact Form



Name: Scott Lewis/Amber Acord
Email: amberja73@hotmail.com
Telephone: 8017180039

Comment: Hello,
We recived our shipment just this evening at 6:10 PM.
The driver. called me twice yesterday to try and schedule times, changed times and days on me both times. Then this morning he called and said he couldn't make it till Sunday morning, I scheduled some help to meet him Sunday at 7 AM. He called me once again and said he could make it at 7 PM Saturday (today). So again I scheduled help for 7 PM this evening. He arrived early and was very belligerent to another worker whom wasn't the ones I had scheduled. He swore at him and said he was going to take the items with him because he had another delivery. He did not call and tell me he was going to be early. He called me and left me a message that no one was there to unload the items and sounded furious, he did not know he didn't hang up his phone and I could hear him swearing and yelling things at my co-worker and acting very, very unprofessional. This IS NOT acceptable!!!!
I would appreciate a manager or someone to get ahold of me ASAP on this matter. who are you hiring for transport? For he was very, very unprofessional, rude and very unkind. On top of it all I was quoted a 7 day delivery on my first quote. I truly didn't have a choice for they were paid for in full at the time of the order.
Sincerely a very unhappy customer,
Amber Acord


Ed Bradley
SuperiorSeating.com
Tel: (866) 213-2401
Fax: (866) 227-1203

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Scott, as you can see, we did inquire whether or not at least our products met your expectations at the time of the incident. We did not hear anything contrary until your review here 2 months later. Superior customer service is at the core of Superior Seating - for this reason we have our phone lines open for our PST customers at all times to ensure we provide the best experience possible. At the end of the day we tried out best to make the situation whole and are sorry it did not meet your expectations.


Regards,
Ed Bradley

Oceniono na 5 z 5

I was very impressed with this company …

I was very impressed with this company from the start. Their website is very helpful and easy to navigate. When I was ready to order, I had a couple of questions, so I called in and worked with Jane. She was informative, patient, thorough and prompt with responses. We had a tight timeline and they were able to work with us to make that happen. Once we received the product, it was packaged very securely and the quality is very impressive. I HIGHLY recommend this company, ask for Jane if you have any questions.

31 sierpnia 2017
Opinia niezależna
Oceniono na 5 z 5

Price led to the order; Service will bring me back.

I shopped around and found that the prices were the lowest. After placing my order, I realized a shopping cart glitch had caused me to order a couple things I didn't need. The customer support to resolve the issue was fantastic. I will definitely shop here again.

31 sierpnia 2017
Opinia niezależna

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