Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Place is terrible never had a order off them on time tell you all what keep away from here from this company I would highly recommend hadleys 👍👍👍👍

Oceniono na 2 z 5

We ordered our chairs almost a month out and were under the impression that we would be able to receive them in a timely manner. We had to call DAILY to make sure they arrived-- which wasn't until th... Zobacz więcej

Oceniono na 1 z 5

I decided to change my review after failing to get the support needed for two defective pieces. Suddenly no one calls back. No one follows through. And no one takes responsibility to fix the iss... Zobacz więcej

Oceniono na 1 z 5

Ordered chairs, tabletops and bases. Chairs are great. Tabletops were the wrong color. Operations manager combative, unapologetic, and bothered by the situation. Sales team was understanding, but... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami do barów i restauracji
  2. Sklep z meblami z trzciny
  3. Producent mebli
  4. Hurtownia mebli
  5. Sklep z meblami zewnętrznymi
  6. Sklep z artykułami dla gastronomii

Napisane przez firmę

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture. Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our furniture are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey and Florida warehouses. Superior craftsmanship is evident in every piece we sell. Select products are backed by our wholesale price, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

120 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Still haven’t received over $3000.00 in…

Still haven’t received over $3000.00 in chairs that I ordered 39 days ago and I was told that they shipped 16 days ago.
Horrible follow through when I ask about it they send me to the shipping company that tells me they are holding them in their warehouse until Superior pays them money that they are due.
I still have no chairs but paid in full a month ago.

3 września 2018
Logo Superior Seating

Odpowiedź od Superior Seating

We apologize for the delay in receiving your chairs. We are addressing the issue with the shipping company and will ensure your chairs are delivered promptly. Thank you for your patience.

Oceniono na 1 z 5

We received our order and were very…

We received our order and were very disappointed with the height of the chairs. They were suppose to have a "standard" seat height of 18"-20" and when they arrived, we noticed how ridiculously small they looked. They were 17" seat height. When i asked to return them, they had to have all of the original packaging, which had been mostly damaged durring the unwrapping. We were also told that is would cost us 30% of the cost to restock them. Now I'm sitting on 3k in chairs and tables that arent what i wanted.

28 sierpnia 2018
Opinia niezależna
Logo Superior Seating

Odpowiedź od Superior Seating

Dear Gabe,

Thank you for taking the time to leave a review on our website. We are sorry our product did not meet your expectations. We would however like to clarify for the benefit of our customers who are interested in the same product. The chair you purchased is actually 18" from the floor to the seat - industry standard seat height for all regular height dining. Moreover, we encourage our customers who are not quite sure whether or not the product will fit their decor, to order a sample, which is a small investment compared to spending money on the order you would be unhappy with. With respect to returning the product, like most companies, we require a 30% restocking fee.

V/R,
Superior Seating Support

Oceniono na 1 z 5

Ordered chairs

Ordered chairs, tabletops and bases. Chairs are great. Tabletops were the wrong color. Operations manager combative, unapologetic, and bothered by the situation. Sales team was understanding, but their operations guy did not care at all.

4 czerwca 2018
Opinia niezależna
Oceniono na 2 z 5

We received our tables and chairs 4…

We received our tables and chairs 4 days late, after one of our pallets was lost at the San Leandro Shipping Terminal. When our delivery finally did arrive, one of our chairs was significantly damaged, and we had to order a new one. I think much of this was under management by the shipping company Ward TLC, but I think Superior could take more ownership of their products as they are en route to the customer. I had countless people over a four day span tell me they would call/email me back, but no one ever did until the very end of the process. Just poor follow up and project management. The chairs do look great outside our restaurant, but the service was poor, and it took more effort and follow through on our end to actually receive the chairs. If we hadn't been so pushy, who knows what might have happened.

29 maja 2018
Opinia niezależna
Logo Superior Seating

Odpowiedź od Superior Seating

Dear David,

Thank you for your feedback - we appreciate you taking the time to write this review.

We always address the delivery issues in a timely manner and do our best to resolve any situation. Once the order leaves our warehouse, it is virtually impossible to assess the exact delivery day and time on our end, considering the transit time from NJ to California. All of our orders are delivered by appointment only. While en route, we do encourage our customers to track their shipment (the tracking is provided via email to for each and every order). Alternatively, we are always happy to track the order for you if you call us and request help with your order tracking.
At times, unfortunately, and not up to us, the orders get delayed by the shipper. This may be for variety of reasons - in your case, the second part of the shipment was delivered at a later day.
We have followed up with you continuously through the process and escalated the issue with the shipping company. These inquiries do take time to resolve.
We sincerely hope that you are enjoying your outdoor furniture and we wish you much success in your business.

Sincerely,
Superior Seating

Oceniono na 4 z 5

Great company...

Great company.... ordered chairs for my entire restaurant...came quickly, and I love them. Ordered two additional chairs and the shipping was as much as the chairs. Additionally my order was misplaced, but once I contacted the company, the problem was solved very quickly. Very professional, friendly staff. I would order from them again, and I recommend them to my friends in the business.

9 maja 2018
Opinia niezależna
Oceniono na 5 z 5

Our order was completed on time and…

Our order was completed on time and delivered within the estimated time. The tables and chairs look amazing and everyone comments on them.

22 marca 2018
Opinia niezależna
Logo Superior Seating

Odpowiedź od Superior Seating

Hi Josh, thank you very much for your feedback! We are so happy to hear that you and your customers are enjoying the furniture. Good luck to you and feel free to share some pictures!

Regards,
Ed
Superior Seating

Oceniono na 4 z 5

Getting Freight Quote is frustrating

The experience was fine except I don't understand why you don't just put shipping prices on the website instead of getting a freight quote. It is frustrating to have to add that step to the process.

9 marca 2018
Opinia niezależna
Oceniono na 5 z 5

Jane was great

Jane was great. I wish she could help me with all my decisions and orders. Helpful. Fast. Affordable. Great quality. Thanks. Definitely will be in touch soon for another order.

8 marca 2018
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej