SUNS Lifestyle Recenzje 

287
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent service, nice and calm, unobtrusive, very knowledgeable, and gave us ideas on layouts for kitchen/dining areas. Will Def be looking to get it from here, a nicer experience than white stores!... Zobacz więcej

Oceniono na 5 z 5

Best decision we made adding this to our new build garden. We knew what we wanted to achieve. Didn't want a conservatory. Wanted space outside that can be used all year round. An absolute show s... Zobacz więcej

Oceniono na 5 z 5

The three guys that fitted this were spectacular worked to late in the night left the site tidy couldn't fault them

Oceniono na 5 z 5

Ik kocht mijn tuinset in het najaar bij Suns. enkele dagen geleden ook geïnstalleerd op mijn nieuwe terras. Een paar kleine onderdelen waren door transport verdwenen en bij navraag of dit nog te l... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami ogrodowymi
  2. Dodatki do mebli
  3. Sklep meblowy
  4. Sklep z meblami zewnętrznymi

Napisane przez firmę

SUNS Lifestyle are the leaders in luxury and exclusive outdoor furniture. Our young, energetic and forward focused creative team of advisors, offer fresh thinking and innovative products, which stay ahead of the latest garden trends. Our high-quality range of contemporary products are designed in Europe and produced with robust materials that are made to last. Each innovative product is created with style, comfort and relaxation in mind, and as every piece is fully weatherproof and low maintenance, you’ll have more time to enjoy your outdoor space and less time worrying about changes in weather. And just for some additional peace of mind, we provide a reassuring 5-year manufacturer warranty on most products.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

287 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(287)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 44

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Pergola installation

Danny and Marius were helpful, friendly efficient and worked diligently installing our pergola in a timely manner. We are very pleased with the end result.

3 sierpnia 2023
Opinia niezależna
Logo SUNS Lifestyle

Odpowiedź od SUNS Lifestyle

Hello, thank you so much for your review we really appreciate your feedback. We're also happy to hear about your positive experience with us, and your new pergola.

Oceniono na 5 z 5

Our Rota pergola was installed today

Our Rota pergola was installed today , we love it already.
Thank you Marius, Dan and Rowan who installed it, fantastic job and nice guys . No mess and they went the extra mile by putting extra fixings in so it was completely flush with our wall. Very happy customers 👍

28 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Had my Rota pergola installed on…

Had my Rota pergola installed on Tuesday by Glen and Andy.They were quick efficient and very professional an excellent job and I am very pleased with the end result which exceeded my expectations very happy to recommend this product and the whole installation process.Thank you guys great job

25 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

What a great job …….

Had my pergola installed today by Steve and Charlie. Both were so polite and friendly it made a change to get such great customer service. It was installed very quickly and they were so professional throughout. I know this is going to be used daily. I was really pleased and would definitely recommend this company

24 lipca 2023
Opinia niezależna
Oceniono na 4 z 5

Rota Pergola

Finally after several phone calls to Sunslife we have had our Rota pergola installed by Dan and Marius who were great, really nice guys, very knowledgeable about the product, efficient and cleaned up all rubbish once finished. I would of given 5 stars if it wasn't for the fact that the Todi lounge furniture we had ordered back in April had 2 of the seats missing which they had informed us about prior to delivery, so waiting for them to arrive and be fitted together. Otherwise it would have been 5 stars for the fitting service alone !!

17 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Top quality pergola installation

Highly recommend this company. It is a great quality product and I was very well advised before buying. The indicated lead time was pretty accurate and on the day, the team of two guys who did the installation was excellent, professional and friendly. They had actually been held up on a previous job but kept me informed re progress. By the time they got to ours it was quite late but they didn’t rush the job and ensured everything was done properly. Very pleased all round.

13 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Our wonderful pergola

We had our great pergola install today. It looks amazing. Better than we had ever expected.
Our installers, Steve and Khaled were punctual, polite and professional, so a big thank you to them and also to Natasha who was always helpful at the end of the phone. Thank you

18 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent product and installation

Charlie, Kev and Marius were great, it was raining constantly during the installation but all 3 were friendly, polite and helpful and did an outstanding job despite the terrible weather. Although the product has only just been installed early impressions are that it is solid, watertight and looks really good. Would recommend.

14 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Dan and Marius - AMAZING!

Dan and Marius were absolutely fantastic. Quick and efficient at putting up our pergola, giving us useful advice about where to place the slats. They also adjusted the pergola to ensure it would be straight. We had just had our garden finished the day before, and they took great care around the newly laid plants and patio. They cleared everything up and left it tidy. Really impressed and extremely happy with our pergola!

6 lipca 2023
Opinia niezależna
Oceniono na 3 z 5

Not a straight forward self install

Sales was seamless and actually faultless, along with the delivery service. Due to delays in organising installation, elected to self instal. That's when the product quality is exposed. Half of the locating holes were incorrectly pre drilled and not lining up, resulting in having to bore drill to line up to fit. Product was stained by iron fillings, which really did spoil the finish especially on the white finish. Contacted sun's they explained the reason for the staining, apparently a manufacture failing that they have no control over. Re the holes not lining up, of course this isn't an issue with paid installation - so summary is, if you want an easy self install, without having to scrub off the staining don't look at Suns Lifestyle. I did contact suns before writing this review to see if they would both acknowledge the "faults and mitigate, to which they would not!

28 czerwca 2023
Opinia niezależna
Logo SUNS Lifestyle

Odpowiedź od SUNS Lifestyle

Hi Marcus,

Thank you for your feedback. We are sorry to hear that your self installation has not been the smooth process we would have hoped. Our pergolas are DIY kits that can typically be assembled by two people with rudimentary DIY knowledge in one day. As you have mentioned, we do also offer a premium nationwide full installation service where our teams are able to overcome any setbacks found on site due to their experience and product knowledge. Our competitive installation service is very popular but through peak season our lead times are longer than usual for this service, and so we do understand that customers who wish to receive their products asap may select self-installation as an alternative.

Throughout your installation, our team have been on hand to support you - sending over several videos and spending a considerable amount of time talking you through the process of pergola installation. As an independent family-owned company, we value your business and are always happy to go above and beyond the service selected to achieve a good outcome.

During the first phone call with our team after delivery, we offered to come out to install this for you at the next availability at the standard install fee. At this point it was decided you were happy to continue with the self install under our guidance by phone.

We explained that the holes required to be drilled out are due to the surface of your area not being level, which in turn puts the levels of the pergola out. This is a normal occurrence and something our teams are used to coming across everyday as every customer has a slightly different surface and levels, this is rectified on site. Again we were happy to assist by phone until this was resolved.

The filing marks on the pergola are not stained, easily wiped down and removed with warm soapy water. At no point did our team mention that we have no control over this and advised at the time of your query how to remove the marks. As always, if the marks did not wipe clean for any reason we would of course have issued replacement parts for delivery under your warranty.

Thankfully all of your concerns through the process have been rectified through the contact with our team, and we have been more than happy to support you. Further to this, the pergola is fully functional and free of damaged parts or marks. Therefore we do not feel the discount you have requested to mitigate your review is justified.

Again, we are sorry to hear that you haven't felt satisfied with your experience but we do really hope that you are now able to enjoy the finished product for years to come.

Oceniono na 5 z 5

Worth Every Penny!

The whole process from start to finish has been fantastic. A knowledgeable sales team who were able to advise on a bespoke install and were very accommodating when our project ran over. Glen and Andy from the install team were great - they were quick, efficient and so clean and tidy. Such a well organised and professional company to deal with. As other reviews have said ' you get what you pay for' and in my opinion, its worth every penny!

26 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic service and installation

Steve and Jay did a fantastic job on a very hot day! Took us through the whole installation process step by step and advised on the best set up. So pleased with the pergola and can highly recommend!!

23 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Purchased a pergola and the company…

Purchased a pergola and the company installed it. The Pergola is such a high quality product and the install went perfectly. Great communication throughout with the company. Highly recommending the product and company to all.

23 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Delighted with our Sunslife new room!

Sunslife erected our pergola very efficiently but Dan was unhappy that blinds were not working absolutely correctly so the company arranged for a revisit to suit our diary. So Dan and Marius appeared as arranged to day. They replaced one blind and refitted the other two so that they all slide beautifully and click up into their cartridges when not in use. A great product and great service. We are delighted with our new room!

23 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

My pergola was installed yesterday

My pergola was installed yesterday. Unfortunately the paintwork is very poor and flaking off on multiple parts around the structure. The installers did not notice this. I noticed immediately and called to report and send photos and a video. These can be seen on a Google review. I have yet to hear back to acknowledge the issue and when the damaged parts will be replaced. Not what you would expect for a £10k plus premium product. Order number 15145 / S04044

EDIT: 23/06 Suns Lifestyle have contacted me and the replacement parts will be fitted on the 4th July.

22 czerwca 2023
Oceniono na 5 z 5

Great quality, amazing installation team.

Quick review on the products and installation service of Sunslifestyle.

They say you get what you pay for and to be honest the products at Suns are not cheap, but they are amazing quality and I think worth every penny.

The installation team, especially Kevin, were amazing. Very happy with the finished product and am looking forward to many summers using their awesome garden furniture.

22 czerwca 2023
Opinia niezależna

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