Sunjoygroup Recenzje 

Do not waste your money on Sunjoy products. I purchased one of their outdoor fireplaces expecting it to last for years, but after just two years, the entire unit has completely deteriorated. The metal is severely rusted, looks absolutely terrible, and the finish is flaking off everywhere. It is clearly built with cheap, low-quality materials that cannot handle basic outdoor exposure. make matters worse, customer service is completely useless. I contacted them multiple times hoping they would stand behind their product or help with replacement parts, but I was met with total radio silence, unfulfilled promises to follow up, and zero willingness to help. They absolutely refuse to make things right with a refund or replacement

Like many others, I would give a zero if that was an option. I ordered a product (icecove portable airconditioner) that failed to perform any air cooling and have been struggling with the company for over a week to enjoy what they bill as "hassle free returns". They do not respond and I suspect that they are going to drag it out beyond their 30 day return window. Do not use them. At all. I wish I had found this site before I purchased the useless, yet expensive, item from them!!

Absolutely disgusting !! Avoid avoid avoid.
They have had my money now over 2 weeks, it was supposed to be delivered on 15/6. This was their allocated delivery slot. On the morning of the supposed delivery, i received a text message from the driver saying they would be with us between 12pm and 3pm. I took unpaid leave from work to make sure i was home to accept the delivery. I then received a message at 10:05 from the driver saying they are unable to deliver today due to not been picked at the warehouse.
I tried contacting sunjoy directly, which are basically non-existent. You send emails as thats the only way to contact and you just get ignored.
I did purchase it through b&q online market place, so I have been dealing with b&q on this matter. I raised a formal complaint with b&q who emailed Sunjoy asking for explanations as to why it never got delivered. Their response was, the delivery is now on 22/6 as thats when they are next in the area. With zero apology or explanation.
I then had a text message from sunjoy on the 21/6 (day before expected 2nd attempt delivery) that it was coming between 7am and 10am with a tracking link.
So once again i took unpaid leave from work to accept the delivery.
This morning, i havent recieved any text or email. Out of curiosity whilst waiting for my delivery, i clicked on the tracking link that they sent me the day before. To then see that its been cancelled again due to not been loaded by warehouse team.
I then receive a text message from them at 08:52 saying it wont be delivered today and said our team will be intouch for another delivery date.
I am absolutely disgusted, that even after a formal complaint was raised, we have received the same treatment yet again. How can the company treat their customers like this. I will not let this drop!

Sunjoy Customer Service,

Like many others, I've experienced the same tactics employed by Sunjoy when trying to get them to correct an incorrect size replacement mosquito net. Here is my last correspondence with them

Although this back & forth trying to make customers jump through hoops and then denying refunds or charging restocking fees is standard practice for your company even with 30 days no-hassle returns posted on your web site. I will not be playing your games anymore…

The facts are I have a Sunjoy 10feet by 12feet gazebo, I ordered a 10x12 mosquito net and what I got was an 8x10 mosquito net. I either want a full refund or a replacement net that is 10x12 that’s it.

I tried to return a top not only did they charge me 20% restocking fee. They kept the tax as well. This is a scam.

I ordered a replacement canopy cover for a BBQ pergola based on a number provided by Sam's Club. Sunjoy indicated they did not have a match for that number but gave me another canopy number that would fit. When I received the item - it was small and did not fit. I went to their website to get instructions on how to return the item. I was asked to provide pictures and the info (numbers) related to the structure. I sent this information two times. Once when I initially filed for the return and then again when requested. Victor - the customer service representative- told me the request would be reviewed and a return label would be sent. I subsequently received a notice that basically it was not their error (although I followed the recommendation provided by Sunjoy) and the return request would involve a 20% stocking fee and less $27 return shipping fees. I paid $61 for the canopy and was given a $21 refund. Sunjoy Your did not pay for the return costs - since a return label was never sent. This is a terrible practice for any company to employ. When a consumer orders a product in good faith and the product does not fit - the company needs to provide a fair avenue for returns. I subsequently ordered the product from another company and it fit. I am a not a happy customer and will not use Sunjoy's online services in the future. I also think it is important to warn other consumers of Sunjoy's return practices.

SunJoy shipped a Gazebo with missing parts. This was discovered by Assembly Help during construction. After repeated attempts to contact customer service, I received an email saying the parts are out of stock and they will let me know when they become available. I am left with a half built Gazebo, additional charges to return from Assembly Help (totally reasonable) and an email saying no compensation is provided to cover extra installation costs. I can only think they don't expect people to purchase more than once, as the service is appalling.

I needed a new canopy and based on how they told me to measure, and it was the incorrect size. I sent repeated emails and after 5 weeks finally talked to a person. I was told they would accept a return if I had the original box. The cheap box it was sent barely made it thru shipping and was placed in a sturdy box to ship back. They said without the original box they would not take it back. Would never suggest sun joy as they have no customer service! Order from Amazon as they know how to accept returns! If I could give them a 0 rating I would!

Give them another chance!

I purchased what I thought was the replacement for my canopy but ended up receiving a different one. I returned it and was issued a refund, minus the restock fee. When attempting to reorder the correct one, I discovered that using the "Buy with shop Pay link" had changed the product to something else. I sent the evidence to Sunjoy and they immediately refunded me the restock fee. Their customer service was extremely helpful and timely in all aspects of our communication.

I see all the one-star ratings out the but I'd like to suggest that you give them another chance. They went out of their way to make this right for me.

If I could do Zero I would . First let me say I have bought multiple Sunjoy products from Gazebos , fireplaces and replacement canopies. This is the first time I have had to do a return and you absolutely want to stay away from this company . I ordered curtains for my 10 x12 gazebo which is pictured on their site . Upon getting these curtains the measurements of each panel was 112 inches or the long side was 5 feet and the short side was 4 feet . Obviously basic math of being 12 feet wide requires one panel to be 6 feet and the other side 5 . I requested a refund or replacement , sent photos , as requested . I was told they sent the correct curtains for a 10 x 12 gazebo and they are gazebo specific . Did I mention they show the curtain on my gazebo . Additionally it is impossible to have curtains measuring 10 x 8 to fit 10 x 12 . They charged me 20% restocking fee , and return postage which amounted to about $75 . With some BS explanation that these somehow fix 10 x 12 . Stay away , when it comes time to replace anything you will get what you get and if it’s wrong even on their side you will pay . Made in China of course . Never buy a Sunjoy gazebo or replacement parts or beware. You can get better and cheeper from others on Amazon with great customer policies.

Customer service is horrendous. Been trying to do a return for weeks and they consistently claim they are not receiving pictures of the product for the return. Save yourself the headache and do not order from them.

I had a Sunjoy Gazebo bought an installed recently. We had some strong wind but it was not a tornado and there was no significant damage in my neighborhood. But this gazebo fell apart. It is not stable and is very risky to use. I tried to contact customer service and they said there is nothing they can do. I had the worst customer service experience

I purchased a Gazebo from big lots in August 2024. We went to put it together this month and parts were broke but this could have been a eazy fix. I called and sent emails I need 6 parts they sent 2. Okay I email them again they blocked me from calling and no one answers my emails. I will never buy anything sunjoy makes and let ever one I know to deal with another company. If I have such a hard time with them and my Gazebo is still under warranty I have no faith in this company and what they stand for. I have paid my hard earned money for something I can't even use and apparently this company could careless. They make it were you can't get there part anywhere else. I can and will show ever email I've sent to them. I was never nasty to them or rude. OMG this could have been a simple fix.

This company is ridiculous they sent wrong cover paid 90 dollars and charged us shipping fee and restocking fee so we end up with 49.00 dollars back . Really , paid them for cover. Don't order from them them barely understood what they were saying

As another person mentioned, I too wish I would have seen these reviews before ordering. Yes, they were responsive at first but then after ordering impossible to get help. We purchased a slope roof wall-mount gazebo. It started with receiving two damaged panels which the company said they would send replacements but then no follow-up. Then we had our first very mild windy day and the roof does not stay down in the middle. We have built it correctly, instructions were followed to a T. It's the design of it. There is nothing to hold the roof down in the middle to prevent lifting. We can figure out a way to brace it ourselves but didn't want to void a refund so haven't done anything yet. Contacted the company again to ask for a refund not even a full week after or some kind of assistance. They advised they are only able to send replacements parts. So, I tried filing a complaint with the BBB but they will not assist as the company is based out of Singapore. I wrote a review on their website, but it never got published so obviously they only post good reviews. I've been emailing now consistently trying to get these two replacement parts or any assistance at all and my emails are not being answered. I should have known better or not ordered directly from Sunjoy. I would strongly advise not to order from this company. Also, the product itself, the material feels a lot cheaper than we were hoping for. Update just a few days later. We finally put the curtains up because we are stuck with this item. One zipper already busted. Also, I had to pay DHL courier for the import fee. Sunjoy said they would reimburse me, but now I'm just getting the runaround. It's been a true nightmare.

I have purchased 4 replacement tops for the Sunjoy Oakmont gazebo over the past few years. This product is junk! I only install this during the summer, but it rips within weeks of putting it up. I contacted the company, and they offered to SELL me a new canopy. I believe the cost was about 160.00 which is ridiculous. I've already spent way too much time and money on this. However, I do not want to replace the whole gazebo. If this company is going to continue to sell such poor quality items, they should at least replace them free of charge. SOO frustrating!

This will be my second review. I rarely write a review about anything but what happened and still happening with Sunjoy "Customer Service " is un acceptable.

First there no phone to talk to someone live.
Second, I do not believe they read or understand your emails
Third you are ignored for several days before getting a response
Fourth. There responses are so un focused that you won't know what the hell are they requesting from you.
As per my previous review I am still trying to return my unused canopy curtains because the curtains did not fit. It is coming to almost a month now.
The latest I got three emails that I ask me the same question " Do I need a return or a refund " for God sake what does the mean and what is the difference? I responded to all three what is the difference between refund and a return. As if I am talking to a wall.
I asked several times if I can replace the curtains with the right size, a gain no response to that question.
They either not reading their email or have unqualified people responding.
I am getting pissed more every day.
I promise to keep you updated on this platform every week till I have a conclusion. This company Customer service sucks. Do not get into the same issue I a m in now. If you have an issue with your order with them good luck

My Cedar Gazebo has been very well installed and used for 1 season. The other day I walked outside to find one of my curtains on the floor, when I investigated the rod fell off due to obvious bad welds. I emailed Sunjoy pictures of the rod with the welds still attached to just the rod, and they quoted a replacement. After inspecting the 16 x 12 Cedar Gazebo I found a second curtain rod with bad welds, similar to the quality issues found with the first, so I added it to the quote. The parts were $11.06 with a shipping and handling cost of $89.80.

How does this make sense? This was blatantly a manufacturing defect.

Moving forward I am sticking with manufacturers like Yardisty a product with much better quality control, and an aluminum roof with a cedar framed from a company like Costco that stands behind the products and services it sells.

Bad quality! Horrible customer service. I’ve buy the gazebo and the frame break after 2 day due a little bit of wind during the night. I’ve contacted the customer service and they told me they have no garantie to just buy another.

Never again I don’t have money to spend for something so cheap.

We purchased a Sun Joy metal gazebo in 2019 and as soon as the warranty ran out it began rusting. Sun Joy and Canadian Tire both will not do anything about it. It touts itself of being rustproof not the case in ours. I'm pretty sure there is some defect causing this but no one wants to take responsibility. We are seniors and bought this so that we would have to take down and put up a canvas roof each season and now we're left with a piece of garbage.