A stolen bike is obviously upsetting enough, but luckily I had insurance - or at least that’s what I thought. Sadly my bike was stolen from Central London despite being appropriately locked. When I re... Zobacz więcej
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Sundays have always been brilliant from taking out my policy……..communication, speed of response to any questions or concerns etc has always been very prompt and efficient. Very nice and helpful s... Zobacz więcej
It was a very simple process and this is what was required after such an unforeseen accident. The person I spoke with was kind and listened attentively to my questions and made appropriate recommendat... Zobacz więcej
Wanted electric bike insurance x 2, used moneysupermarket, Sundays will replace old for new over 3 years old so great as bought second hand. Easy to use website to buy too.
Informacje dotyczące firmy
Napisane przez firmę
Specialist bicycle insurance in the United Kingdom
Dane kontaktowe
Zjednoczone Królestwo
- 0203 198 2828
- hello@sundaysinsurance.co.uk
- sundaysinsurance.co.uk
4,5
Doskonała
456 recenzji
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Very disappointing experience with…
Very disappointing experience with SUNDAYS INSURANCE COMPANY
On 25/08/2026, I lost my bicycle after a thief broke the lock and entered my friend’s shop, where my bike was kept. I immediately reported the theft and provided all the documents and evidence they requested, including the police complaint details, CCTV footage, bicycle purchase invoice, lock purchase receipt, frame/body number and other supporting information.
After waiting 10 days, my claim was refused on the basis that the bicycle was not locked while it was inside the shop, even though the shop itself was fully secured with a locked glass door and shutter.
What is especially disappointing is that around a year ago, when I was contacted about renewing the insurance, the staff were very polite and helpful. I had explained on several occasions that I normally keep my bicycle inside my home, parked in my private passage, and therefore I could not always lock it in the way they expected. I was reassured and encouraged to renew the policy.
However, once I actually made a claim, my experience was completely different. I was repeatedly asked to provide the same information and documents again. They even requested call history showing that my friend had called me to inform me about the incident.
I had already provided CCTV footage, police information, purchase documents and other evidence requested. Despite this, the process felt unnecessarily difficult and exhausting, with repeated questions and requests for information I had already submitted.
The attitude and communication also changed significantly after I reported the theft. Instead of feeling supported after losing my bicycle, I felt as though I was being treated with suspicion.
I understand that an insurance company has the right to investigate a claim and request reasonable evidence. However, based on my experience, the way this claim was handled was extremely disappointing.
Think very carefully about the policy conditions before choosing this company. My experience has been that everything seems fine when they want you to renew, but when you actually need to make a claim, the experience can be completely different.
4 września 2026
Opinia niezależna
Good start with Sundays Insurance
Sundays Insurance already had good reviews, so I thought I would give them a try. I was not dissappointed.
It was clear and easy to understand what they wanted from me and what they were offering in their different packages.
2 września 2026
Opinia niezależna
Very professional with great…
Very professional with great communication.
1 września 2026
Opinia niezależna
Great insurance that covers everything…
Great insurance that covers everything I need to prepare and complete my first Ironman70.3
28 sierpnia 2026
Opinia niezależna
Good customer service
Very reasonable prices, good civer and prompt service from Sundays team, thankfully not made any claims yet but so far positive experience
25 sierpnia 2026
Opinia niezależna
Having purchased a new e-bike I was…
Having purchased a new e-bike I was advised by the retailer that bike theft is on the increase, although I bought a very expensive lock that resists angle grinding I felt insurance would be good idea. After a quick search on the net I found Sundays Insurance, very affordable and easy to apply for.
Highly recommended
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Congratulations on the new e-bike! Pairing an angle-grinder-resistant lock with solid cover is the ultimate power move for total peace of mind.
We’re thrilled to hear that getting set up with Sundays Insurance was quick, smooth, and friendly on the wallet. Thanks a ton for taking the time to share the love and pass along the recommendation—it means the world to our team.
Enjoy every single mile on those new wheels, and happy riding out there!
I was given 30 days free cover when I…
I was given 30 days free cover when I collected my new bike, a relief.
I had access to another insurer via CAMC membership but this was considerably more expensive. A bit of a back and forth over email and I ensured the quote was like for like*; Sundays was 40% cheaper!
I've never got separate bike cover before but my new ebike is expensive.
*Yes, I have this in writing.
Like all insurance, you hope you never need to make a claim.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you so much for sharing your experience! We’re delighted to hear that we could provide you with peace of mind when you purchased your new e-bike.
It’s fantastic to hear that you took the time to make sure you were comparing like-for-like cover and that you found Sundays to be more affordable. We know insurance can sometimes involve a bit of back and forth, so we really appreciate your patience while getting everything clarified.
We completely understand the feeling of hoping you’ll never need to claim — but having the right cover in place means you can enjoy your new e-bike with that extra reassurance.
Thank you for choosing Sundays, and happy riding!
Incompetent company
My Churchill policy was transferred to Sundays for renewal on 6 August. Renewal date came and went, no sign of a renewal. Emailed a complaint. Explanation, technical glitch, policy cancelled. Renewal eventually went through but at a higher price than the quote. Total incompetence and dishonesty. You couldn’t make it up
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Hi Jay, technical glitch or not, this falls far short of the standard we hold ourselves to, and we sincerely apologize. We would like to review the price discrepancy immediately to ensure your original quote is honored. Please send us a email with your policy details so we can address this directly with you today.
Unfortunately had to make a claim for…
Unfortunately had to make a claim for accidental damage which was dealt with swiftly and effectively by Deon and monies paid into my bank within 10 days for damaged derailleur. Would definitely recommend 👌
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
While we’re always sorry to hear about a damaged derailleur (never a fun moment!), we’re so glad Deon was able to step in and get everything sorted swiftly for you. Getting your claim processed and the funds back in your bank with minimal hassle is exactly what we aim for.
Thank you so much for taking the time to share your experience and for the recommendation, Lisa - we’ll be sure to pass your kind words along to Deon!
Very easy to deal with and competitive…
Very easy to deal with and competitive pricing
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thanks for the great review, Paul! Keeping things simple, straightforward, and affordable is what we're all about. We're thrilled to have you with us!
Complete waste of money
Complete waste of money! Bike was stolen and they refused to pay out despite having the receipt and a police incident number. Don’t bother!
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
We’re sorry to hear that you were left feeling disappointed by the outcome of your claim. We completely understand that having a bicycle stolen is upsetting, and we appreciate that providing proof of purchase and a police incident number can understandably create the expectation that a claim will be covered.
When assessing a theft claim, however, we are required to consider not only evidence that the bicycle was owned and that a theft occurred, but also whether the security conditions applicable to the policy were met at the time of the incident.
In this instance, the bicycle had a D-lock fitted to the frame and an additional cable through the wheels, but it was not secured to an immovable object. Where a bicycle is stored in a garden or other outside area, the policy requires the bicycle to be secured through the main frame to an immovable object.
We appreciate that this may not have been the outcome you were hoping for. The decision was based on the specific circumstances of the incident and the security requirements of the policy, rather than on whether the theft itself or ownership of the bicycle could be established.
We’re genuinely sorry that we were unable to assist with your claim on this occasion, and we appreciate you taking the time to share your experience with us.
Excellent
Excellent. Went ouf of way to investigate and clarify a policy issue which gave me the peace of mind to initiate a policy, which was also a breeze.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Hearing that we gave you total peace of mind just made our day! We pride ourselves on going the extra mile to get every detail right, so it's awesome to know the whole process was smooth sailing for you.
Thank you for choosing us, and welcome to the family!
Claim process was difficult and they…
Claim process was difficult and they were obviously looking for any reason not to cover. Rather than taking information up front would ask questions after the fact to support their stance.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for taking the time to share your honest feedback with us. We fully appreciate how upsetting and frustrating it is to experience the loss of your bicycle, and we understand that receiving an outcome that differs from what you had hoped for can be particularly disappointing.
We would, however, like to provide some further clarity regarding the claims assessment process. Each claim is considered based on the individual circumstances surrounding the incident. As part of this process, our Claims Team may need to ask specific and detailed follow-up questions to establish exactly what occurred, including all conditions of how the bicycle was secured at the time of the theft.
While our intention is always to assist our policyholders wherever the terms of the policy allow us to do so, insurance cover is subject to specific security requirements and conditions. These requirements are in place to ensure that the level of risk presented remains within the parameters for which cover can be provided.
A bicycle being permanently stored overnight on a vehicle-mounted rack, situated in an open and publicly accessible driveway, does not comply with our security conditions for At Home security and storage. Unfortunately, this type of storage presents a significantly elevated risk of theft and does not satisfy the applicable security requirements of the policy.
We sincerely regret that we were unable to provide a more favourable outcome on this occasion, and we do appreciate you taking the time to share your experience and concerns with us.
Should you have any additional information or context that you believe may be relevant to the circumstances of the claim, we would be happy to ensure that this is considered as part of our review.
The transaction was straightforward but ?
The transaction was straightforward enough online and the price was the cheapest. However I had a concern regarding valuation. So called them. The question being in the event of a claim, would they pay the value of the model or since I have drastically upgraded most components would they pay its current value. Original value being £1600 current value being £2500. I was told that the payout value will be determined at the point of a claim. So you will not know how good the policy/ company are until you make a claim. My experience of making claims with insurers is that they appoint a claims assessor who will do everything possible to reduce the cost of a claim. Personally I think insurers should pay the value stated when taking out the policy. Hope I never have to find out.
28 lipca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you for taking the time to share your feedback Paul, and we're pleased to hear that you found our online process straightforward and competitively priced.
We completely understand your concern around how a bicycle is valued in the event of a claim, and we'd like to provide some additional context.
Rather than committing to a fixed payout amount when a policy is taken out, we assess the replacement value at the time of a claim because bicycle models, components and retail prices naturally change over time. Some bikes increase in price, others are discontinued and replaced by newer models, and component values can also fluctuate. Our goal is always to ensure you're fairly compensated and placed back in the same position you were in immediately before the incident occurred.
We also always aim to provide an exact replacement wherever possible. If the same bicycle or component is no longer available, we will replace it with a like-for-like item that matches the original specification as closely as possible. We will never downgrade your bicycle or its components.
It's also important to remember that you're insuring the bicycle and its components—not simply a monetary value. This is why we encourage customers to insure their bicycle for its current replacement retail price (RRP), including any upgrades, and to review and update that value whenever significant changes are made. Doing so helps ensure you remain adequately insured and avoids the risk of being underinsured.
Our claims cost-saving measures are designed to keep insurance premiums affordable for all customers, not to reduce legitimate claim settlements. We believe it would be unfair and unethical to settle a valid claim for less than what is needed to replace your insured bicycle and its components with equivalent items, and that's not how we do business.
We sincerely hope you never need to make a claim, but if you ever do, our aim is to make the experience as fair, transparent and straightforward as possible.
Very helpful staff extremely easy to…
Very helpful staff extremely easy to set up excellent value for money no pushy sales would highly recommend
30 lipca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you so much for the fantastic feedback! We’re thrilled to hear that your setup was smooth and that our team took great care of you. Providing real value without any pushy sales tactics is exactly what we aim for, so hearing that we hit the mark means the world to us. We really appreciate your recommendation!
I spoke with Jessica and she was…
I spoke with Jessica and she was extremely helpful. Insured two bikes at great value. Thanks Jessica!
28 lipca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you so much for the shoutout! We're delighted Jessica took such good care of you and your bikes. I'll make sure she sees your thanks. Safe cycling out there!
Excellent customer service
Excellent customer service. Easy to get through to, and nice friendly helpful people.
20 lipca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you so much for the wonderful review! Fast, friendly service is what we’re all about. We’ll pass your kind words along to the team -have an amazing day!
Really communicative and helpful
Really communicative and helpful. Laure was friendly and understanding throughout the process of getting me a new bike.
21 lipca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you so much for the fantastic review! We’re thrilled to hear that Laure took such great care of you and made getting your new bike a smooth, hassle-free experience. We’ll be sure to give her a well-deserved shoutout! Enjoy every mile on your new ride!
Splendidly
As an adventure cyclist: Splendid customer service with positive energy attitude
20 lipca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thank you so much for the splendid review! We love supporting the adventure cycling community, and knowing our team's positive energy hit the mark really makes our day. Wishing you epic routes and clear skies on all your next journey!
Easy not complicated to get sorte
16 lipca 2026
Opinia niezależna
Odpowiedź od Sundays Insurance UK
Thanks for the great feedback! We love keeping things simple and straightforward. Thrilled to hear you had such an easy experience with us!
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