Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I recently ordered 6 clothing items, which all arrived crammed into small bags, leaving them heavily creased and crushed. None of the items looked good, so I returned the entire order within 24... Zobacz więcej

Oceniono na 3 z 5

Ordered 2 dresses on 2 seperate occasions paid for next day delivery within the time , first dress had to be resent 9 days later , the 2 nd dress took 2 days despite me paying for next day delivery.... Zobacz więcej

Oceniono na 5 z 5

Quick delivery, the products were actually really nice! I've started having quite low expectations for dresses bought online but I love the 2 dresses I bought! I struggle to find dresses that fit me w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Pleasantly surprised. The quality and the fit of the dresses were better than I had expected. Really lovely dresses and I think fair pricetag. Arrived very quickly within a few business days. I did or... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą damską
  2. Sklep odzieżowy
  3. Sklep z odzieżą męską

Napisane przez firmę

Style Cheat's mission is to deliver our customer affordable wardrobe essentials quickly that consist of timeless prints and directional colour palettes.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(6645)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I love the unique pieces on StyleCheat

I love the unique pieces on StyleCheat. I’ve recently bought the long green and gold cardigan, blue hoody and long hope jumper. All fab pieces which are great quality and so comfy!

24 listopada 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hello there,

Thank you so much for your review,

We are so grateful for you choosing to shop with us!

Kind Regards
Holly
Stylecheat

Oceniono na 5 z 5

Ordered before a couple of times

Ordered before a couple of times, and always had a great experience. Saw they had a sale on just before Christmas so thought I’d chance it to buy some gifts and they arrived super quick and great quality. Just placed another order yesterday too, can’t wait to receive my items!

3 stycznia 2024
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Beth

Thank you so much for your review,

We are so grateful for you choosing to shop with us.

Kind Regards
Holly
Stylecheat

Oceniono na 3 z 5

Worth it in the end

Dreadful experience, I ordered a dress for New Year’s Eve and paid Extra for next day delivery as it was offered. Dress didn’t arrive until over a week later (missing NYE) and the company did not respond to any of my 3 emails and did not refund the postage difference. Awful customer service!!!

Update:- StyleCheat have now been in contact with me and apologised for the delay in responding and have also fully refunded the delivery charge.
The dress arrived and is lovely. Maybe I’ll wear it next NYE!!

27 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Natalie

I am sorry to hear you didn't receive your parcel in time for NYE - please email us at help@stylecheat.com with your order number and we can look into this for you.

Update - Hi Natalie, our team have returned into the office today after being closed for the Christmas break, please know that we have not been ignoring you and our team are working as quick as they can to respond to your enquiries.

Kind Regards,
Holly-Stylecheat

Oceniono na 1 z 5

Placed an order and haven’t had an…

Placed an order and haven’t had an email confirming or even my order arrive. Sent emails with no reply. Company quick to take £122 thou

28 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi there

I am sorry to hear you didn't receive confirmation of your order - please email us at help@stylecheat.com with your full name and address so we can look into this for you.

Kind Regards,
Holly-Stylecheat

Oceniono na 3 z 5

Not worth it.

Ordered a nice gold dress from this website recently. Their clothes look Nice on the website but not worth the prices i paid.

I ordered this gold dress to come before New years eve! Unfortunately the dress never came on time. It took 1 week to ship my order and another week for the order to be delivered via royal mail. I tried to contact customer service during the Christmas and New year period and there was no one working. I was told that queries will only be picked up after the new year. If you want something to arrive before New Year then you Will need to pick DPD next day delivery. When I purchased the dress I was immediately directed to shop.com so DPD next day delivery was not an option for me. I found their customer service pretty good but I don't think its right that no one is in the office during the Christmas period. This is something that need to change.

After many back and forth emails about my order I decided to return the dress as I no longer had an occasion to wear it. I had an email 2 days after postage saying that they have received my returned item but it would take up to 15 Working days to process a refund. To me this is far too long especially when you need the money. In all honesty I won't be ordering from them again. You can find better clothes on vinted or at pretty little thing or boohoo.

21 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Kelly

I am sorry to hear you didn't receive your parcel in time for NYE - please email us at help@stylecheat.com with your order number and we can look into this for you.

Our team are back in the office today after a well deserved break to answer all your enquiries as quick as they can!

Kind Regards,
Holly-Stylecheat

Oceniono na 3 z 5

Charged £10 for a return 🤬

28 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Jodie

I am sorry to hear this.

The returns fee deduction from your refund will be £3.99 and not £10, please email us with your order number so we can check you have not been charged incorrectly.

help@stylecheat.com

Kind Regards
Holly- Stylecheat

Oceniono na 1 z 5

Refund

Clicked "dresses" on website and ordered what I thought was a dress. It turned out to be a skirt in the dress section. So returned it, which I received an email to state. The 8th December, I'm still awaiting my refund and have emailed. The response is their closed until the New Year. Now I've just read about the £4.50 charge, so more out of pocket.

22 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Maria

I am sorry to hear about this issue - if you have emailed us over the Christmas period, our team are back in the office today to answer all your enquiries as quick as they can.

Thank you for your patience.

Kind Regards,
Holly-Stylecheat

Oceniono na 1 z 5

Well iv never been banned from shopping online shop before …

I was quite excited to find stylecheat the clothing is completely my style and so I ordered 4 dresses to which they were beautiful and felt of lovely quality 1 I kept and wore to a 1 of the 2 balls I had booked over the Christmas period. After one wear the side tie had started to come away so I returned this dress as was faulty. I had the dress returned to me and the email I had in response was it had tags removed and had been worn and washed. Which I replied it had and was faulty and that's why I'd returned. I then had response to say that the machinist had actually repaired the tie and they were shocked by the pictures I had sent in. I wrote a formal complaint after some advice, to receive the same response to say I wouldn't be given a refund, that they had ran my name through the company and I had ordered 4 dresses and had a 100 percent return rate which wouldn't have been if the dress I wore and loved actually hadn't broken I was hoping to wear again. The 3 other dresses just weren't what I was looking for for the second ball iv just been to. Even worse they have accused me of wearing and returning and damaging and returning and I am now unable to shop at style cheat and have been suspended. I am not happy with how this has been dealt with. I also feel really disappointed to not be able to shop from here again.

Edit to say : it's the outside tie and has been the whole time. I took the picture on my phone before I sent it to you the first time. I also ordered about 20 dresses from club london and only settled on one from there too for my second ball that's what happens when you attend a flashy ball you like to make sure the dress you've ordered is exactly as you like.

20 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Dear Katie,

Thanks for your review.

We received the dress back from you and the inside tie was in no way frayed as you had described. As the dress had been worn and washed we were unable to refund, however we wanted to be sure there was no damage we were missing, so we sent the dress to our machinist to review and she found no fault, but said she could double stitch the inside tie just to reinforce it. She didn't need to do this, she understood you were concerned the tie might break so she carried this out as a good will gesture.

We sent the dress back to you in perfect condition. You received the dress back and then sent us photos of the ties completely frayed and pulled, We were all very shocked as its clear this had now been intentionally damaged.

We are very familiar with the Consumer Rights Act 2015 and we can assure you the goods we're as described fit for purpose and of satisfactory quality. on this occasion we will be unable to issue a refund.

All complaints have to follow an internal review, we review the complaint in detail but also the customer history with our brand. We have to protect our brand, and where we think a customer is wearing and returning or even worse, wearing and damaging in order to return we need to take it seriously.

We have run a check on your account and it’s been flagged for a 100% return rate. You have placed 4 orders with us and opened 4 returns. In this case we have no option but to suspend your account and sadly you will be unable to shop at stylecheat.com in the future.

I’m sorry that this wasn't the resolution you were looking for, however I hope you can understand the decision we've come to.

Regards
Stylecheat


Oceniono na 1 z 5

Returns process is ridiculously long

Returns process is ridiculously long, return was delivered by to them a week ago but still haven’t received any notification or refund…. All that and a £4.50 charge on top. Won’t be buying from Style Cheat again.

18 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi there

Thank you for your review.

Sorry to hear you are waiting on your refund.

During busier time periods we ask to allow up to 15 days from delivery to our warehouse for your refund to be issued.

Please email help@stylecheat.com and we will get this chased up for you.

Kind Regards,
Holly

Oceniono na 1 z 5

The website is misleading...is this actually legal?

The website is misleading as no where does it state that there will be a £4.50 charge for returning an item. Under the returning from Europe section it does state that the charge would be £9.99. As such, that it does not state that there will be a charge to return from the UK suggests there will be no charge. Is this actually legal? I can see from the answers to the other complaints about the same thing that Style cheat argue that they are charging for returns for the sake of the planet, which is fair enough but I would also wonder if they are so concerned about the planet they might consider as a starting point using less plastic in sending items. I would also suggest that if you are claiming to be doing things for the greater good, you might want to make sure your website it not misleading.

17 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Joanne

Thank you for your review.

I am sorry to hear that you feel our website is misleading.

We state on our website very clearly under our returns section that there will be a £4.50 return charge fee for UK customers. I have attached a link to where you can read this and I have also copied and pasted from our website.

https://stylecheat.com/pages/delivery-returns

Returns
Update to our Returns Policy

Please be aware that as per our T&C’s, UK returns will now be subject to a £4.50 fee which will be deducted from the refunded amount (£4.50 per package) We are joining fellow high street and online retailers in introducing this small charge to work towards reducing our carbon footprint and the environmental impact of returns from online shopping.

I hope this clears things up for you.

Kind Regards
Holly
Stylecheat

Oceniono na 2 z 5

Would not rush to buy from Style Cheat…

I have been put off ordering from Style Cheat as they charge you £4.50 for a return. I have now ordered twice and all items went back! I couldn’t believe the cost to return especially when you have to pay for delivery!

29 listopada 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi there,

Thank you for your review and I am sorry to hear this.

We are joining fellow high street and online retailers in introducing this small charge to work towards reducing our carbon footprint and the environmental impact of returns from online shopping.

We offer free delivery for orders over £75 and free next day delivery over £150.

I'll be sure to take your feedback on board and pass it to the relevant teams!

Kind Regards,
Holly

Oceniono na 3 z 5

Beware of the returns charges!

First time of ordering from this company, ordered a dress which is lovely but too big for my usual size and a little long for me. Not happy at the £4.50 deduction to return an item for refund, I selected to exchange for another item but very dismayed they only provide a select few choices to exchange items for and not across the whole range. I would quite happily pay more in difference for something else but this is not an option.
**EDIT: after emailing about the above and the below response, the exchange is not available site wide, just the items that are the same cost or less than what you originally paid, it's poor they don't allow an exchange for an item of any cost and for you to pay the difference if it is more like you would be able to in a retail shop.

5 grudnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Kirsty

Thank you for your review.

You are able to exchange an item for another item across our website, this can be any item sitewide as long as it is the same value or less.

Please email us at help@stylecheat.com so we can look into this for you.

Kind Regards,
Holly

Oceniono na 3 z 5

Keeps sending messages when not subscribed!

Keep sending me text messages which i did not subscribe too- when i try and unsubscribe it asks me to download something on my phone?

28 listopada 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Alice,

Thank you for your review,

Please email us at help@stylecheat.com so we can help you unsubscribe.

Kind Regards,
Holly

Oceniono na 1 z 5

Order not received

Placed an order on 2nd November. Still not received, no communication despite asking for an update twice.

2 listopada 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Victoria

I am sorry to hear your order has not been received yet. This may be due to an item that is on pre order.

Please email us on help@stylecheat.com with your order number and we can happily look into this for you 😊

Kind Regards,
Holly
Stylecheat

Oceniono na 1 z 5

A company that simply does not care…

*Update to response* - Holly is obviously unaware of the Consumer Rights policy - an item must be in a fit for purpose condition, lasting more than an hour/short wear which it did not.
If a customer has ‘accepted’ an item, but later discovers a fault, you may have to repair or replace it. The customer can still reject the item after it’s been repaired or replaced and they are within their legal entitlement to request a refund.

I await your reposnse to the Trading Standards letter that was issued earlier.

A company that simply does not care.
I received the Paige dress for a wedding, located two hours from home. I tried the dress and accessories on the day before and everything seemed fine.
It became apparent at the wedding that the belt was faulty, it continuously became loose which caused me great anxiety, trying to hold it on for photos until I got upset and had to remove it from the dress.
I worry a lot and this really upset me, I ended up sitting at the table for most of the wedding feeling awful, we even left the wedding early.

I believe either the metal section is too short to fit through the loops or something else inside/mechanism was faulty.
I returned the dress as faulty, requested a refund as it caused me such a great deal of stress, I simply did not want the burden of it happening again with a new belt.

I was TOLD by Holly at Customer Services that the dress was being sent back to me with a new belt.
Despite being within full legal entitlement to a refund, after advice from Citizens Advice and Which?, she ignored my request twice and posted out the dress to me without my agreement or awaiting my response. I had even sent screenshots of the Citizens Advice info clearly stating that I did not have to accept a replacement and I am fully entitled to request a refund.

I am absolutely appalled by her behavior and the poor/not fit for purpose garment I received. It has caused me a great deal of unnecessary stress today, absolutely no care given. Please avoid at all costs.

I have also left a 1 star review for the dress itself on the website which has been deleted twice now.

18 września 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Jacqui,

Thank you for your review,

We are sorry to hear that this has caused you an inconvenience. We do care for our customers and always aim to come to a resolution. Whilst we can appreciate your consumer rights, we hope you can understand that a refund for a worn item cannot be processed.

We did inform you before you returned the item to us, that because you had worn the item we could not process a refund however we were happy to resolve this by offering to send you a new belt

You have returned two items from the order, we have processed a refund for the item that complies with our returns policy, however we hope you can understand why we cannot process a refund for the worn item. We have posted this item back to you and replaced it with a brand new belt.

Had you contacted us prior to wearing the item to your event and highlighting the issue, we would of been happy to accept your return.

Kind Regards
Holly
Stylecheat

Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service. Made an error with my order, contacted them and they sorted it in minutes. Service is as great as the dresses ⭐️ ⭐️⭐️⭐️⭐️

15 września 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Shell

Thank you for your taking the time to leave a review, we really appreciate it!

Kind Regards,
Holly
Stylecheat

Oceniono na 5 z 5

Would like to say a massive thank you…

Would like to say a massive thank you to Holly for the customer care team.
Holly was so quick at replying and went above and beyond to help me.

30 sierpnia 2023
Opinia niezależna
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Alice,

Thank you so much for taking the time to leave a review.

We are extremely grateful - delighted to hear we could help you with the enquiry you had.

We welcome you to shop with us again soon!

Kind Regards,

Stylecheat

Oceniono na 5 z 5

So impressed with the delivery service

I ordered another dress, the Luisa, which fits perfectly, I’m so impressed with the delivery service, I ordered on the Wednesday afternoon and received it on the Friday afternoon, can’t fault it! I will be ordering off this site again.

27 lipca 2023
Logo StyleCheat

Odpowiedź od StyleCheat

Hi Cara

This is wonderful to hear - Thank you for your taking the time to leave a review, we really appreciate it!

Kind Regards,
Holly
Stylecheat

Czy to Twoja firma?

Zatwierdź swój profil, aby uzyskać dostęp do darmowych narzędzi biznesowych Trustpilot i lepiej poznawać swoich klientów.

Załóż darmowe konto

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej