StressFreeParking - Meet and Greet Recenzje 

Car was returned in absolute filthy state, even on the inside mud everywhere! Driver said he only drives and complaints should be addressed to company. I sent an email with pictures but no reply whatsoever!

Ignorant not helpful, customer service is so bad. Left my car clean and tidy, wen came back she was looking like after off-road trip, all in mud up til windows, walked around no visual damage on body signed paperwork… In three weeks time take to dealer for service, they found front top arm wheel arm bent, back brake bracket and pipe twisted, front right had light pushed in…. My bill for repairs is 850£ now!!! Called costumer service of that car park totally ignorant, and no English at all if would reed feedback before leave my beloved car with them!!!

THE MOST STRESSFUL CAR PARK EVER! CHANGED MY REGISTERATION AND GOT CONFIRMATION. ARRIVED AT THE AIRPORT PARLING FOR OUR FLIGHT TO FIND OUT OUR PARKING HAS BEEN CANCELLED.
I WANT MY REFUND!

Quite frankly the worst off airport parking I've had the misfortune to use. We fly and use off airport parking 6 times a year. Only the 2nd time of flying from Manchester.
Car is Not securely parked
Car is left in a field often under trees
Area has no cctv. No fencing or security guards.
The positive reviews are without doubt bogus. Look up postcode where car is parked on Google and see its a field. SK9 4LH
This company are currently under investigation, its a family run scam.

We came back from holiday to Spain recently.(13.03.20) Our initial drop off was in darkness so had zero idea of facilities (or lack of) whisked to airport at break neck speeds in a car (quite possibly some poor owners that had been left there in good faith) by a female driver (doing 70mph in the 30mph limit) dropped by the side of the road not outside the terminal but around the corner. Do they even have a mini bus as advertised..
Wife is disabled so we struggled to get to Terminal 1.
On return I was rudely spoken to and told to walk to terminal 3, where we would be collected. I refused to do this as it was borderline impossible for my wife to manage that distance. Eventually some 35 minutes after landing I got a phone call from a heavily accented man who was very hard to understand told us to make our way to the short stay car park outside terminal 1. About 15 minutes later some 45 since ringing them my phone rang again, it was this heavily accented man again. I eventually understood the male enough to realise he was on the way from the car park. It transpired he had without my permission driven my car to the airport on giving me the keys. I challenged him over this asking to see his driving licence (refused) asked him his name again refused he gave me the keys and walked away very fast. On checking my car I was horrified to find it covered from front to back with bird pooh. (I should have photographed it) over the roof bonnet screen and rear screen. On leaving the car park we had to pay £4.50.
I telephoned the company and was again speaking to the rude person I initially spoke to earlier.
Who said, "I've done you a favour because of your wife's disability, I won't charge you the £20.00 I normally do" I told him at no point had anyone been given my permission to drive my car on a road. Additionally I advised him I would be reporting the matter.
On turning the radio on it had been re-tuned and was playing Asian music. Lastly I am confident though unable to prove that the mileage was increased by 40 miles. I plan on Monday speaking to the Police and Trading Standards.

Hello,
On 15th of August I left my car on Meet and greet parking Heathrow Terminal 5. The booking was for the period of 15.08 to 18.08. When me and my wife landed on 18th we called the dispatcher asking for our car how it is says on the e-mail. He was rude and not helpful at all. He insist we have to wait our baggage and then give him a call but I told him twice we have no baggage to wait and we are going out of the airport straight after the security check. He did not explain us how long will take to bring us our car, but if its 5 miles away as it` says on the email should not be long .He shut down the phone to us without explaining anything. Anyway we had to wait about 40 minutes on the airport for our car. But the bad situation did not stopped there . The driver come with our car ,gave us the paper and keys and disappeared before we even checked is everything okay with the car. When we start the engineer we have checked our miles and were 35 more than we left it. On the email I have from Meet and Greet it is says “within 5 miles from the airport” , where and how for 3 days will be 35 miles more than we left it. Also we found out that the person in the car was smoked in there , we found blue lighter and ash on the seat. There were staff taken out of their places and put in to another. All the radio system was mixed .But that was not the worse. They brought our car with a flat tire. And then we call on the number we `ve been given for meet and greet parking, they were so rude , they even did not want to helps , the guy says this is not his problem and we must a call recovery service. He start laughing on us. We call him couple of times and his attitude was discussing, awful. We paid for a safe parking , and we ended up with discussing attitude and damaged car.
This is not first time that we are leaving a car on Meet and Great parking and the car is driven more than 5 miles , even more than 10 miles .But this time with this damage tire was something that needs attention!!!Also we have a camera in our car which was turn off!!!! Unbelievable, the worst service i ever had !!! I have emailed there cust service , no one reply back!!
Hopefully you will take this seriously.

It took them 26 minutes to deliver my car after the call was placed as required and when I complained I got fobbed off saying there was a traffic incident, however the driver said he was only given the job 10 minutes before he arrived. Meet and Greet it is NOT. You may as well get the bus to long stay, it will be quicker.

Hi,

I had yesterday a very bad situation with this car park, first of all if you park here for the first time you have to know that your car will be park 11 miles away from stanstead airport, your car will be park in Steebing Green in an open air place and it will return to you very very dirty that if the make any scratch or damage in your car you won't be able to see it until you wash the car, that is what it happened to me, they returned my car with two scratches in the back bumper and in a very bad manners they told me that they won't accept any liability because I didn't noticed this when the car was return to me, obviously I couldn't; see them because the car was covered with mud and sand, so I really don't recommend to park your car in this place, seems to be cheaper, but if you add 11 pounds that you have to pay as an extra (5.50 each time) plus the petrol that they waste driving 22 miles to park and return your car and plus they have really bad manners to look after your car and to seal to the customer, you should find another car park.

Purchased a discount code through groupon, used it on their website. Wasn't told until we dropped the car off that we needed to pay an additional £5 for drop off and pick up. I paid the additional amount then once through security got a phone call asking for more money or they would leave the car there. Nothing I could do and had to send them a text stating I would pay even more on pickup.
Came back from holiday. They had used a 1/4 tank of fuel, put 100miles on the car and covered the car in dust.
No recourse from these clowns whatsoever. Be very aware and use a reputable company. This 'cheaper' company will cost you a lot more than what you initially sign up for.

We have been chasing an ongoing complaint now since the 10th August 2016. We originally emailed and then rang every month or so after, and still had no response. Its not the cost of the parking now but more the principal. The company did not offer a speedy meet and greet service as promised and it scratched all our car by the staff throwing keys on the bonnet (we found this out from the meet and greet staff member that gave us our car back!)
We use stress free parking a lot at Birmingham airport and they are always brilliant - Manchester - you let the side down.
I doubt we will ever get a refund - but I want people to know not to book with them unless you don't mind waiting over 30 minutes for someone to come and meet you and an hour to collect your meet and greet car and also that you are happy for your car to be damaged. This is not a meet and greet service !

Booking was easy enough and price was competitive. We were delayed due to motorway roadworks but on informing them of this arrangements were made for a later drop off and driver was there waiting. Very surprised, and not entirely happy, that no inspection was made of my car before it was driven it away. On return was told pick up would be 5 to 10 minutes this was actually getting on for 20 minutes. Driver stood at the rear of my car and when I approached asked for no identification and as good as threw my keys to me saying that he had to go as there was a van waiting to take him back. Keys dropped on the tarmac and remote fob broke, driver had already gone and this again was before I could look around my car and make sure there was nothing wrong with it. Fortunately there wasn’t.
Would I use Stress Free again? This I would have to think about as have used other companies in the past who have been more professional albeit a little dearer.

I had booked a service for 9 days, starting the 14th of April for my easter holidays. I phoned them 20 minutes before arriving to the terminal and no one answer, it was a voice message. I phoned 12 times and I had to book the airport parking at the very last minute on line and costing me a fortune. I sent a message to them complaining, and they refunded me the money I had paid for the service. No one has contacted me, no one has sent any apology...just the money. It is not about the money, it is about the lack of service and the stress I had to go through. I have asked them to pay for the amount of money it cost me to park in the additional parking and I haven't had any reply. I had booked this service several times before and not a problem, but this last time was really bad experience and no response but refund. I was not waiting for this only, honestly.

Order reference SFP-HEUPB

I had my car booked from 1st April until Friday 7th April, which I booked on the 27th March. I followed all the directions as directed on the confirmation. But when I got to Manchester T3 departures there was no body there to meet me. As I was traveling alone and being disabled I felt very vulnerable and intimidated but continued to ring the number where it either rang to answer machine or went straight to answer phone. The police who patrolled the drop off zone advised that I could not park there as it is a 'drop off zone'. Thank fully the patrolee was sympathetic to my situation as I was alone. I waited in the drop off zone for 30 minutes. For nobody to arrive. My partner who was not traveling with me then managed to get in touch with head office who advised me to park the car in the long stay car park. For this to be reimbursed on my return as it will cost within the region of £95.00. Not only did I have to park in the long stay car park I then had to walk to the terminal as I was already 30 minutes late to check in. I expect a full refund as well as the car park charge I also feel I should relieve compensation. I am still waiting.

So it was an OK service. Got told in future to put my return flight time on even though I did. Then when I actually returned my car had looked look it had been use for someone's dinner run with crumbs all over the dash board. The diver wasn't that much taller then me so why the drivers seat was set fully back and laid down I don't know seemed like a boy racer had driven my car won't be using again!

Was duped by this company. Thought the price I was paying was complete then later when I had paid the extra £9 charge for getting into and out of the car park was revealed. On the booking form you have to go into more info if you just pop in your details look at the price and book as I did they say the booking is non refundable and that's that. We travel at least 4 times a year will not use again

My Honest review stay away fron Stress free parking and J and J's parking in Bristol. Un reliable rude disgusting people i had to deal with in my life. I Booked meet and Greet through Streefree they sent the info to the Bristol parking as something else so when i called at 5.30 and arrived 5.45 i never saw any one until 6.30pm hour before my flight was closing. Only to be told if you do not like it f/off and park somewhere else. I was then worried for the 4 days i was a way £40,000 pounds Mereceds same attidue i had upon my return telling me they are sending a coach to collect me i said no that is not what i booked only to be bawled at am on my way. I have gone on just about everywhere to do with car parks to warn them.. Groupon gave me my money back as you byy a voucher for £4.00 to get 30% off it was not that cheap after all they told me to drive out of the car park and drive in again so i had to pay £5.00 to exit. Please Please stay away you will regrett it. I emailed stressfree parking and still not heard nothing from them i told groupon if they do not stop selling for them i will close my account cause they are using contractors that are disgusting they told me they are goint to invesigate

Phoned 20 minutes away from airport and one and a half hours later ( and 3 calls which are diverted to a poorly connected mobile) a guy who I can only describe as dishevelled ( and thats being kind) arrived, didn't check the car for pre existing damage then wanted me to pay for over the hour parking (I told him to poke that, it was their fault car was in the short stay so long). Upon collection the car was covered in mud in the drivers footwell, somebody had been smoking in it (ash inside, Im a non smoker) and an empty drink bottle in passenger footwell and mud over the leather trim on the drivers handle. No signature to say no damage. Would never use again!!!

As arranged we phoned up to say that we were 10 minutes away from the airport and was told to ring back when we were closer. This is very difficult when driving. We got to the airport and was told on the phone to park in bays 9-12. When we got to them bays, they were already full of cars so I had to park in a normal bay and walk over to the men and wait.

After a little wait someone come over and handed me paper work telling me to sign for damage. I told the man that I am signing to say I am happy with the damage that was been wrote on the contract. Although at this point, no damage or no look around the car was done. And was told they don't have time and take photos and thats that. I then said well you still haven't taken photos of the car and that I am signing to say I agree to the damage.

On arrival from my holiday I phoned after collecting out baggage and was told 5 minutes and the car will be in bays 9-12. A further 20+ we had to wait and was told because of traffic.

On inspection of my car I noticed straight away that every tyre was completely covered in thick MUD! The whole car was dirty and looked disgusting.

Also while waiting for my car, I noticed that other cars which had just been dropped off by customers were being used as a taxi for the workers to fetch more cars. If i had known my car would of been full of people to the car park I wouldnt have used this service.

Considering the high price for this service, this is completely unacceptable and a complete waste of money. Id rather park in Car Park 1 and walk over. That way I know my car is in a secure car park and not on a mud field.

This was my experience at Birmingham Airport in April 2016.
Cost - nearly £50 for nearly 4 days!!

I booked a weeks parking with Stressfreeparking at Luton as I have done several times before. I was a bit confused that the paperwork on arrival said Swift Airport Parking but it didn't matter. The people were there waiting for me in the short term car park and the car was there when I got back having rung them from baggage collection. A very easy process and good value for money. Kaz seems to be the team leader and is very cheerful and helpful. I recommend them.

I have travelled from Gatwick many times but have always travelled to gatwick from Birmingham VIA coach as i didn't want the hassle and expense of car parking. However, this time i decided to use Stress Free Airport Parking, and can not believe I have never used them before. I booked the ACE Meet and Greet Service. I basically drove my car to the departure lounge where someone was there to collect my car, it took all of two minutes to transfer my keys with them and i was off - straight to check in. on return i was due to arrive at the south terminal but was diverted to the north terminal, when I phoned them to say i had arrived but was at the north terminal and was about to take the shuttle to the south terminal to get my car they told me not to worry they would bring my car to me. I was in my car within 5 minutes and on my way back up north. I will be using this service every time i travel. I can not recommend this service enough - thank you for making my travels so easy and pleasant -

This is the first time I have used Stress Free Parking and it will be my last.

I used them at the end of August at Gatwick Airport and the driver promptly picked up my car and started his bodywork inspection. I pointed out two minor dents in my car, which he noted and gave me a copy of his paperwork.

On the return from my holiday, the rep promptly returned my car but on inspecting it, I found a new dent in the rear passanger door. I was given the name of two people to contact and told it would all be sorted out.

I contacted Stress Free and was told that they would contact the car park and get bact to me once they received their report. To cut a long story short, this went on for several weeks and I eventually contacted the car park contractors, RS09 directly. I then got more delaying emails and was eventually told that it was down to Stress Free to honour any claims for damage. Stress Free then told me that it is down to RS09. This goes on and on with no one admitting responsibility for the damage.

I was even told by Stacey at RS09 that the damage was already there, their drivers do not note minor damage and they are not accepting Liability.

Stress Free will say they are just a booking agent and the claim must be honoured by RS09.

The customer service by both companies is appalling and I am now going to pursue my claim through the small claims court. The more i look into both of these compaines, the more I find that this is a common occurance, they just pick and choose the reviews they want you to see.

Next time I'll park in a regular car park with a shuttle bus....It's a lot less stressfull.