The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Zobacz więcej
Reakcja na opinię
We’ve always had log burners, but wanted something less messy—especially with the rising cost of logs—and more economical to run. After a lot of research, we chose the Reflex 75T because of its incr... Zobacz więcej
Reakcja na opinię
I had my gas fire serviced today by Jon Thompson. He was very efficient and explained all aspects of dismantling the fire and the key safety points he was checking. He arrived ahead of the schedule... Zobacz więcej
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Informacje dotyczące firmy
Informacje o Stovax Gazco
Napisane przez firmę
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Dane kontaktowe
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Zjednoczone Królestwo
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,7
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Gazco fire fixed!
A lovely Gazco engineer called John came to fix our fire today and I'm over the moon. He was polite, friendly and meticulous in his tidyness. He explained what he was doing (which to be honest went over my head!) but checked everything and found the problem 'the thermocouple'and fixed it quickly. Delighted it's all sorted.
23 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Judith
Thank you for your 5-star review
It is great to hear that our engineer Jon resolved the issue efficiently and took time to explain everything clearly.
It is the quality of engineers like Jon which allow us to offer the 5- star service we are so proud of.
I will pass on your comments to Jon, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Good job, quick, clean and tidy.
Our Futura 5 had developed a fault were we couldn't use the riddle function. The engineer Jon Thompson fixed it relatively quickly when he identified that the pin on the handle/rod connection needed to be replaced. He was also kind enough to provide some info on running and cleaning the stove while he was doing his work. Overall very happy with the only negative being the 2 week wait for the appointment.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Mark
Thank you for your 5-star review
Occasionally an appliance can overtime and with use develop a fault, which is why we are always happy to help resolve the issue.
Our engineers not only have an in-depth knowledge of our fires and stoves, can fault diagnose quickly and efficiently, with a van full of stock they can usually fix the issue straight away. Leaving you with a stove working as good as new.
I will pass on your comments to Jon, as I know he takes pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Engineer Derek Thomas
Engineer Derek Thomas attended our house today to repair our gas fire. He was knowledgeable and explained what was causing the issue. Clean & Tidy, and repair appears to be working fine.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Richard
Thank you for your 4-star review.
I’m delighted to hear that our engineer Derek was helpful and able to use his in-depth knowledge to leave your fire looking and working like new.
I will pass on your comments to Derek as I know he will be pleased
Kind regards, Customer
Care customercare@stovax.com
Good Service
Contacted Stovax, asked a couple of questions and got the answers very quickly no problems.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear James
Thank you for your 5-star review.
Our Customer Service, Technical and Warranty teams are always more than happy to help, be it on the phone, by email or webchat.
I will pass on your comments to the teams as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Our second Stovax Riva 40
Just had a Stovax Riva 40 fitted by The Tidy Sweep and we are now enjoying this. This is the second Stovax Riva we have had fitted and is also our best experience of a fitting. We would definitely recommend both the fire and The Tidy Sweep as a fitter.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Simon
Thank you for your 5-star review.
The Riva 40 you have just installed is a stylish woodburning fire. With its A+ efficiency ratings, nominal heat output of 4.9kw and its ability to burn both wood and smokeless fuels, it makes it a perfect fire for any home.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Lovely Gas Fire
Gas Fire was fitted efficiently by pleasant team, fire better than expected and really pleased with it
20 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Howard
Thank you for your 5-star review.
We are so pleased that you are happy with your new gas fire and hope that you are already feeling the benefits of the instant heat during the winter evenings.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Amazingly efficiency, advanced safety features and great appearance.
This new fireplace delivers over 90% more heat back to the room than our old unit, it's amazingly efficient. The childproof control features are something we hadn't seen before, again, that provided us further piece of mind. Last, but not least, it's a great appearance and really cosy when you need a flame.
5 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Mike
Thank you for your 5-star review.
It is great to hear how happy you are with your new Winchester Logic HE gas fire. As you have seen the little 16” fire can produce a lovely amount of heat to keep any living room nice and cosy.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Super smart and fingertip controllable
We recently purchased and installed a Chesterfield 5 gas stove. – Best decision we’ve made in a VERY long time. The look of it is super-smart, the controllability via the remote is excellent – literally Finger tip control from the arm-chair – from Ignition thru to adjusting Up/Down and On/Off – all at the touch of a button – could not have wished for better.
100% recommended!
8 grudnia 2025
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Niall
Thank you for your 5-star review.
It is always lovely to hear how much our customers love their new fires and stoves, and the Chesterfield 5 gas stove you have chosen is a great choice for any living room.
We would love to see your chesterfield stove in its new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Excellent Customer Service from Reza
Reza called today because our fire was failing to light properly. He sorted the problem swiftly, and checked over everything. He was extremely helpful and friendly, taking the time to explain how the fire operates and efficient use the controls. He left everything very tidy and us with a smile on our faces.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Tony
Thank you for your 5-star review
I am so pleased to hear that Reza provided a great service and repair. He, like all our engineers, really work hard to make sure you get the best out of their visit and that they leave your fire or stove looking and working like new.
I will pass on your comments as I know Reza does appreciate them.
Kind regards, Customer Care
customercare@stovax.com
Magic experience
Ordered online on a Sunday and it was delivered the following Friday. Excellent service, and super price. Rang to ask which day I would like it delivered and the delivery guy was also superb, helped me get it into my bungalow as I am 80 and couldn’t quite manage it myself. Overall, a brilliant experience and very happy with an excellent fire. Bought from Simply Stoves High Street Southminster.
12 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Trevor
Thank you for your 5-star review
It is always lovely to hear what a great job one of our Independent Expert Retailers have done in arranging the delivery of our products to its new home, and that you are very happy with the fire or stove you have purchased.
We really love seeing our fires and stoves in their new home . So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
A beautiful fire
From seeing the Stockton 5 to its delivery and installation, we could not have been happier. The service we received was superb and the fire itself is gorgeous. It has a very realistic flame, is trouble free in terms of maintenance and has garnered numerous positive comments from those who have seen it. I would definitely recommend it: for its mindfulness qualities as much as the aesthetically pleasing looks. A fire makes a house a home in my opinion and if you are unable to have a real fire, this really is to be recommended.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Stovax Gazco
Thank you for your 5-star review
It is great to hear how much you love your new Stockton 5 stove and how it has added to the ambiance of your home.
The Stockton 5 range is available in Wood and Multifuel, Gas and Electric versions, allowing you to choose the most suitable for your needs. And the traditional styling of all versions makes it a natural centre point to any room.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Out of warranty repair
Tim quickly diagnosed the problem and worked in a professional way leaving the room clean and tidy.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer Tim. I will pass on your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Electric Fire repair …
The engineer Derek was very polite and professional did a great job with no fuss he's a credit to the company
19 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Sheldon
Thank you for your 5-star review
It is always lovely to hear what a great job one of our service engineers has done.
All our engineers take great pride in the work that they do, not only servicing the appliance, but leaving it working and looking as good as new
I will pass on your comments to Derek, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Apart from a glitch in arranging a visit due to a change in email address . No repair can be carried out unless you respond to the email. A phone call if there is no response? Once that was sorted out repair was arranged within a week. The engineers who attended were extremely pleasant, professional and did a great job. Mark and ? . Fire has begin working brilliantly since then.
13 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Julie
Thank you for your 4-star review
Occasionally things can go wrong with your fire or stove, but at Stovax ltd we work hard to make sure that we can resolve the issue as quickly and efficiently as possible. To do this sometimes we have to ask our customers for additional information so that we can make sure that the correct parts are on our engineer’s van, ready for the visit.
Unfortunately, as we had the incorrect email for you, it appears you didn’t receive our request for more information which delayed the processing of your service. However, once it was realised, we did prioritise you for a visit and our engineer was out within a week.
It is great that once our engineers were on site they were able to resolve your issue, allowing you to sit back and enjoy the fire.
I will pass on your comments to Kenny and Adam as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
My gas fire needed repairing
My gas fire needed repairing - very easy to make an appointment. The engineer Reza called me 30 mins before he arrived. Reza was polite and knowledgeable and fixed the problem. He also showed me how to switch off the gas if needed and went over a few safety checks and also showed me how to use the fire more efficiently which was really useful. Excellent friendly service.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Debbie
Thank you for your 5-star review
Occasionally things can go wrong with your fire or stove, but at Stovax ltd we work hard to make sure that we can resolve the issue as quickly and efficiently as possible.
All our engineers will fully check and clean your fire or stove, resolve any issue and will advise on the best way to use it to achieve its optimum performance. Leaving your fire looking and working like new and allowing you to just sit back and enjoy.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Wood- burner - Isle of Lewis
The company dealt very promptly and efficiently to deal with our concern. The engineers,Kenny and Adam, were a pleasure to deal with as they carried out their work.The company and their workforce deserve a lot of credit for the way they resolved our concerns. Many thanks to all concerned.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Ian
Thank you for your 5-star review
We have over the last few years focused on improving our Service and Warranty aftercare services, so it is great to hear that you have had a really positive experience.
Kenny and Adam, like all our engineers, are excellent at their job and take great pride in making sure they leave your fire or stove working and looking like new.
I will make sure I pass on your comments to them as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
A big thankyou to the Engineer Jon…
A big thankyou to the Engineer Jon Thompson who was sent to do our fire repair. He was very helpful and had excellent customer care.Thankyou so much. Would highly recommend this company.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Christine
Thank you for your 5-star Review
It is great to hear that you would recommend our aftercare.
At Stovax Gazco Ltd, we work hard to make sure all customers receive a 5-star service, and it is the quality of our service engineers, like Jon, which help make this possible.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very friendly &capable engineer…
Very friendly &capable engineer ,Tim,,good service from start to finish
15 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Jon
Thank you for your 5-star review.
Tim, like all our engineers, does a fantastic job and is a great asset to our company.
Trained on all our products and offering a premium service, our engineers take great pride in leaving your fire or stove looking and working like new.
I will pass on your comment to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gazco Spares Dept saves the day, quickly
Stephen at Gazco Spares Dept always has the right information at hand and great product knowledge with the time to help and make things happen even in the most challenging moments and time frames.
Always a pleasure to hear a willing voice on the end of the phone to solve a problem !
15 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Dear Fireplace Remotes UK.
Thank you for your 5-star review.
Stovax ltd work very hard to make sure that you receive the 5-star service we are so proud of.
Our spares department are trained on all our Gas, Solid/multifuel and Electric products and are always more than happy to help.
I will pass on your comments to Stephen as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Engineer Derek Thomas very professional…
Engineer Derek Thomas very professional but friendly and knowledgeable.Serviced gas fire in Cheshire
14 stycznia 2026
Opinia niezależna
Odpowiedź od Stovax Gazco
Thank you for your 5-star trust pilot review.
We take pride in the quality of our service, so it is lovely to hear what a great job our Service Engineer Derek has done.
I will therefore pass on your comments as I know Derek will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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