Stories Flooring Recenzje 2131

Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

After being let down by another supplier I found a suitable replacement at Stories. I decided to call them directly and the staff were very helpful. They told me to complete the sample order online a... Zobacz więcej

Oceniono na 5 z 5

I purchased flooring from stories 18 months ago , after recently having had an extension built I wanted further matching flooring . The online site would not let me order what I required as it was be... Zobacz więcej

Oceniono na 4 z 5

Nothing has arrived Update. Samples have arrived, fab packaging, felt expensive. But disappointed didn't arrive on requested day, and while I left it a bit late to order, it definiteky feels too r... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Responsive to any emails, patient with me, good quality laminate, delivered on my requested date and time. Laminate being laid as I type and looks great.

Informacje dotyczące firmy

  1. Materiały podłogowe
  2. Dostawca podłóg drewnianych i z laminatu

Napisane przez firmę

Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Kenton was brilliant with getting me a…

Kenton was brilliant with getting me a personal price for a large quantity of flooring and saving me a lot of money on items which I did not need and helping to make sure my flooring and extra items all matched. Excellent flooring and service I would happily use again!

8 kwietnia 2026
Opinia niezależna
Oceniono na 4 z 5

Fast delivery and great product

Fast delivery and great product,
Shame the delivery driver was extremely rude and unhelpfull to my wife and left her very upset in the way he talked to her ...

13 kwietnia 2026
Logo Stories Flooring

Odpowiedź od Stories Flooring

Hi,

Many thanks for the feedback.

If you could email directly at gareth@storiesflooring.co.uk details of the conversation then I will pick it up with our delivery partners to ensure this is investigated and rectified

Gareth

Oceniono na 5 z 5

Outstanding customer service

We recently had a stressful situation when our original flooring supplier let us down just days before our scheduled fitting. The delivery was supposed to arrive by Wednesday ahead of a Monday installation, but unfortunately that didn’t happen. On Thursday, we reached out to Stories Flooring, who invited us into the store to see how they could help. That’s where we met Daniel, who was absolutely fantastic from the very start. Despite our tight timeframe, he took the time to walk us through the available options without putting any pressure on us to make a rushed decision. Instead, he encouraged us to go away and make sure we were completely happy with our choice. I returned to the store the following day to confirm our order and asked if the flooring could be delivered on the first drop on Monday morning. Daniel assured me he would do everything he could to make it happen. Later that same day, I received a message from Daniel confirming he had arranged for the flooring, coming from Liverpool, to be delivered by 2pm on Saturday. To our surprise, it did arrive early Saturday morning! We are honestly blown away by the level of customer service we received. Daniel went above and beyond to help us out of a difficult situation, all while remaining friendly, professional, and completely pressure free. From start to finish, our experience with Stories Flooring, especially Daniel, has been exceptional. We wouldn’t hesitate to recommend them to anyone. Thank you so much!

11 kwietnia 2026
Opinia niezależna
Logo Stories Flooring

Odpowiedź od Stories Flooring

Thank you so much for taking the time to leave such a detailed review — it really does mean a lot to us.

We’re so pleased we were able to help turn things around for you, especially given the tight timeframe and the situation you were initially in. It was a real team effort behind the scenes, but I’m glad we could get everything arranged and delivered in time for your installation.

Your kind words about the service, approach, and overall experience are hugely appreciated. We always aim to keep things as smooth, honest, and pressure-free as possible, so it’s great to hear that came across.

Wishing you all the best with the installation — I’m sure the floor will look fantastic in your home.

Thanks again for choosing Stories Flooring, and if you ever need anything in the future, we’d be more than happy to help.

Kind regards,
Daniel

Oceniono na 4 z 5

Lovely product

After visiting the warehouse we selected the flooring we liked. The next day we were told it was not readily available so we researched products and asked for samples to be sent out for two other products. There were problems with delivery which was due to poor courier service. Eventually we received 6 sample boards of each of the selected products. The floor has now been laid and the appearance is stunning. Hope it has durability to match it’s appearance, I’m sure it will.

9 marca 2026
Oceniono na 1 z 5

Didn't receive any samples I ordered so…

Didn't receive any samples I ordered so went elsewhere

10 marca 2026
Logo Stories Flooring

Odpowiedź od Stories Flooring

Hi,

Thanks for the feedback.

We have changed our sample delivery service from Evri to Amazon now so should help moving forward. We would happily have sent another. As you say, no sample received = no order for us. Always harsh getting a 1 star for a missed free sample to a customer when we would happily send again.

Oceniono na 3 z 5

They left paper boxes pallet …

They left paper boxes pallet outside and wasn't protected from rain

10 listopada 2025
Logo Stories Flooring

Odpowiedź od Stories Flooring

Hi,

Thanks for the feedback. Are you sure this was from us? We did deliver a floor to you back in November 2025 which was signed for and not left outside. All our products are wrapped to pallets and then also shrink wrapped. Seems strange to get feedback 5 months later when we were not alerted to any issue at the time.

regards

Gareth

Oceniono na 5 z 5

Excellent service

Excellent service. Nothing to much trouble. Could tell by my phone and email the samples I had previously ordered. And helped finalise floor area and packs needed.

2 kwietnia 2026
Logo Stories Flooring

Odpowiedź od Stories Flooring

Hi,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Oceniono na 1 z 5

I ordered some samples on the 3rd…

I ordered some samples on the 3rd March, didn’t arrive, lost by EVRi so were resent by Amazon, also lost! A month later still no samples. Initially customer service was good but then no response to my contact. I gave up. Shame as I liked the look of the flooring as it was hopefully exactly what I’m looking for.

4 marca 2026
Logo Stories Flooring

Odpowiedź od Stories Flooring

Hi,

Thanks for the feedback. I understand you have now spoken to our team and they have re sent out some more.

Apologies for the delay. We have now moved our sample delivery from Evri to Amazon due to a few issues on failure rate with Evri

Gareth

Oceniono na 2 z 5

The good the bad and the ugly

The good the bad and the ugly. The good it arrived on time and undamaged. The bad, there were no instructions on the particular click system in any of the boxes and I phoned the company and asked for some instructions was given a video on how to lay herringbone when this was not herringbone and did not give any advice on the particular click system .the ugly, I’ve laid lots of click flooring. This is the most unforgiving difficult and frustrating flooring system I’ve ever laid. It is not suitable for DIY or most professionals unless you’re being paid by the hour.

4 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Fast delivery for the sample order

Fast delivery for the sample order, lovely quality sample, big enough to see how good quality it is. and nice done finish as well. Friendly and well communication, nice experience.

26 marca 2026
Logo Stories Flooring

Odpowiedź od Stories Flooring

Hi Carina,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Oceniono na 5 z 5
Logo Stories Flooring

Odpowiedź od Stories Flooring

Hi Graham,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Oceniono na 5 z 5

The engineered wood flooring I’ve just…

The engineered wood flooring I’ve just finished putting down looks lovely, more like a premium quality oak floor at half the price

25 lutego 2026
Logo Stories Flooring

Odpowiedź od Stories Flooring

Hi Joe,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej