From the start, the customer service has been outstanding. Steve answered my queries via the live chat even on a Sunday evening, and offered insightful and speedy advice that made ordering so much eas... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very happy with my purchase, Mark from sales upgraded my delivery to next day delivery for free! This was a great help as the builder gave us the go ahead on short notice and needed it before the week... Zobacz więcej
Very reasonably priced, my floor gets non stop compliments. It’s a bit of a showstopper and gives off a warm glow when the light hits it. I have been asked if it’s original several times and it’s been... Zobacz więcej
Many thanks for the great service and fast delivery of my order. Flooring looks fantastic.
Informacje dotyczące firmy
- Materiały podłogowe
- Wykonywanie podłóg
- Sklep z artykułami domowymi
- Drzwi wewnętrzne
- Dostawca podłóg drewnianych i z laminatu
Napisane przez firmę
Floor Warehouse is the UK's top choice for premium flooring solutions, specialising in high-quality solid and engineered wood, SPC, LVT, and laminate flooring. With over 20 years of industry expertise, we have established ourselves as a trusted name in the flooring market, known for our commitment to quality, style, and sustainability. Our extensive selection of flooring options is designed to meet the diverse needs of our customers, from homeowners looking to enhance their living spaces to professionals such as interior designers, architects, and builders. At Floor Warehouse, we pride ourselves on offering eco-friendly products that are both stylish and affordable, ensuring that you can find the perfect flooring solution without compromising on environmental responsibility. We source our materials from reputable suppliers who share our commitment to sustainability, providing you with flooring options that are not only beautiful but also kind to the planet. Our expert team is dedicated to delivering exceptional customer service, guiding you through every step of the process, from selection to installation. At Floor Warehouse, we believe in making high-quality flooring accessible to everyone. Our competitive pricing and extensive range of products ensure that you can achieve the look you desire within your budget. Experience the Floor Warehouse difference today and discover why we are the preferred choice for flooring solutions in the UK. Trust us to transform your space with flooring that combines durability, elegance, and eco-friendliness. Whether you're renovating a single room or your entire home, Floor Warehouse has the expertise and products to help you achieve your vision. Join our satisfied customers and experience the best in flooring with Floor Warehouse.
Dane kontaktowe
Brayford Square, E1 0SG, London, Zjednoczone Królestwo
- 0333 335 6323
- help@floorwarehouse.co.uk
- floorwarehouse.co.uk
4,7
Doskonała
84 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Many thanks for the great service and…
Many thanks for the great service and fast delivery of my order. Flooring looks fantastic.
13 maja 2026
Exceptionally good customer service, great prices
From the start, the customer service has been outstanding. Steve answered my queries via the live chat even on a Sunday evening, and offered insightful and speedy advice that made ordering so much easier. Mark was absolutely wonderful once I had ordered, and arranged for a one-hour delivery slot, which made all the difference to me. He was ever so kind and kept me up to speed with the arrangements. Finally, Anna at Transport worked absolute magic, ensuring the delivery was right on time despite changes at the local depot. Down to the driver, who chipped in getting the tiles to the door, it couldn't have been a better experience. I would highly recommend Floor Warehouse for great prices and exceptional customer service.
7 maja 2026
Opinia niezależna
Very happy with my purchase
Very happy with my purchase, Mark from sales upgraded my delivery to next day delivery for free! This was a great help as the builder gave us the go ahead on short notice and needed it before the weekend to allow the flooring to acclimatise prior to installation. Now its been installed and I am impressed by the quality and look.
16 kwietnia 2026
Refused to return money
Charge for 48hr delivery slot, dont turn up and refuse to return money. Be cautious.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Floor Warehouse
Hi Chris,
Thank you for your feedback.
We’re sorry to hear you were unhappy with the delivery experience. Just to clarify, the 48-hour option refers to an estimated delivery timeframe rather than a guaranteed time slot, which is standard across pallet network services.
That said, we fully appreciate the frustration caused when a delivery doesn’t arrive as expected, especially when you’ve planned your day around it. As soon as we were made aware of the delay, we escalated this with the courier and ensured it was delivered the next working day.
We do understand the inconvenience this caused and appreciate your patience while we worked to resolve it.
If you’d like to discuss this further, please contact us via our live chat on our website and we’ll be happy to review this with you.
Kind regards,
Floor Warehouse
Fantastic service from Floor Warehouse…
Fantastic service from Floor Warehouse and really happy with the quality of the flooring. They response really promptly to all my messages and the flooring has help transform my renovation. Really happy I chose this flooring company.
7 kwietnia 2026
Excellent floor
Excellent floor. Replaced it after 18 years. I really love this. The floor is strong and solid.
26 stycznia 2026
Opinia niezależna
Just wanted to say that my floor turned…
Just wanted to say that my floor turned out perfectly. I had this in my kitchen 17 years ago but was needing replaced.
Dining room next in March and April. Thanks.
23 stycznia 2026
The customer service team was…
The customer service team was incredibly responsive and assisted me with all my queries. Now that the flooring is installed, it looks fantastic. Even though it's only been in place for a week, I've already received numerous compliments on it.
24 grudnia 2025
Opinia niezależna
Very quick customer service team
Very quick customer service team, helped me with everything I asked, and the flooring looks amazing now its been laid. It has only been down a week and I have been getting alot of compliments about it.
24 listopada 2025
We went for the honey handscraped solid…
We went for the honey handscraped solid oak and its a amazing flooring. Really high quality wood with a warm and sleep look. Very good price / quality ratio. Thank you, Floor Warehouse, for your professional customer support and swift delivery.
25 października 2025
Beautiful and very reasonably priced
Very reasonably priced, my floor gets non stop compliments. It’s a bit of a showstopper and gives off a warm glow when the light hits it. I have been asked if it’s original several times and it’s been very robust in terms of a busy, messy family life and lots of furniture being moved around. Prompt and helpful replies from the staff also make me highly recommend floor warehouse.
5 października 2025
Opinia niezależna
Great Customer Service
Great Customer Service.
Special thank you to Jacob for allowing me to return leftover flooring boxes well outside the 30-day limit. I had explained my project had been delayed and I had the planks fitted 2 months after receiving it. Jacob was able to make an exception and still collect the goods for a refund. Great company to work with.
10 września 2025
Special thanks to Mark from Sales
Special thanks to Mark from Sales. We needed the flooring urgently, and he offered to upgrade our flooring delivery to next day for free, so instead of getting it on Monday, we got it on Friday. Amazing customer service. we have looked at the oak herringbone planks, and it looks wonderful. Can't wait to get it fitted over the weekend.
15 sierpnia 2025
Very good experience dealing with…
Very good experience dealing with floorwarehouse in getting my new flooring. They was apply to answer all of the questions from my fitter and also advise on products they do not even supply.
Recommended flooring company
5 sierpnia 2025
I order engineered flooring regularly…
I order engineered flooring regularly for my projects across the UK and usually use another known company, but have switched over to Floor Warehouse as they had some options that the others didn't have, and I have to say I was very impressed with the quality of the product and will be using you guys much more.
22 lipca 2025
Amazing range of oak flooring colours
Amazing range of oak flooring colours. Every aspect of the service was quick, from samples to pricing. Very happy with my new grey whitewashed wood floor.
16 lipca 2025
Quick and responsive team
Quick and responsive team. Very helpful with my delivery issue and ensured my issue was addressed.
30 maja 2025
Amazing products
20 maja 2025
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