Approved Food Recenzje 

Made an order 3rd May. 12th of may still not sent, going on holiday, so i messaged approved food to cancel order, was replied to by Beth saying its left the ware house (very convieniant) I had no email from either approved food or courier DX. Saying it was on its way ? THEY WILL NOT REFUND until the parcel is back in the warehouse, that same day I gets a message from the courier saying delivered exact, on tracking the parcel I found it said left in safe place the porch . I don't have a porch ???? upon notifying Beth twice of the current circumstances she has chose to totally ignore my emails. so no refund no parcel and Approved food don't give a iota Be assured it will eventually happen to you , they use a incompetent courier service and they don't care once they have your money

It was a good experience overall, all items seem OK, you just need to be aware and check you are happy with the due dates

Some items just out of date and fine but beware majority considerably out of date and hard, crumbling, discoloured, tasteless. Particularly avoid bargain mystery boxes. Very cheap but items over four years old and fit only for bin. Drinks ok but avoid crisps, chocolate, biscuits and snacks.
Slow despatch of goods.

Ordered some beauty products and got second hand Amazon returns, very clear of this due to the FNSKU codes still being attached.
Damaged cartons, soiled stock and wrongly shipped items.
Now i'm strugling to get a full refund and having to seek legal advise.
Customer service is shocking, me or my group would not be using their services ever again.

Ordered a week ago and my order has still not been delivered. However they have taken the money. Tried calling. No answer. Tried emailing. Fobbed off. Unsatisfied customer.

The Pros of this company are the reduction in waste and the occasional bargain, along with sometimes getting items that can be hard to come by elsewhere, especially in the snacks and sweets department.

The Cons are the time from placing order to delivery, which is a far cry from most online experiences these days, I've done 4 orders this year and the quickest turnaround was 9 days, once the items have shipped it's fine and my Dx experiences have been good. The quality of out of date items has been pretty appalling, cheese crackers that were just dust in the packs, horribly hazed chocolate, melted and reshaped chocolate, rancid nuts in chocolate...so I now avoid any out of date chocolate, it's just not worth it! The best items have been dried pulses, tins, drinks and occasional household/cleaning products.

I have had occasion to contact customer services after 2 x 12 pack items delivered only 1 x 3 pack, CS were amazing and overnighted the outstanding items...only they didn't, I just received 2 more x 3 packs. When I reopened the issue I was told it was a photo error (it wasn't) and credited for 1 x 12 pack, leaving me out of pocket but sufficiently put off to not pursue any further. I would just advise to keep your orders reasonably small, buy across a wide range of categories, and always check the dates you'll be getting.

I loved the goods I ordered which were chocolates, crisps and snacks including beauty products. It arrived safely and neatly packaged and I'm very pleased, what a bargain to be had and nothing tasted past its date.

Excellent value for money, well packed and good selection

My experience with Approved Food has been majoritively positive. However after buying a can of heat spray from them I had severe irritation and redness. After checking the instructions, it said clearly not to use past it's expiry date. It was two years past it's expiry date. When I approached AF about this they were far from hospitable or sympathetic. In fact they badgered me for additional photos, as my word wasn't good enough, and then completely removed the product from their stock.

From this experience I got £1 as credit on my account. Bearing in mind you have to spend £22.50 plus £3 postage to even spend that £1. Their customer service is shocking. I'll be thinking twice before ordering in the future.

Reading other reviews it seems "due to the nature of their business" is their get out clause for any issue...

I've saved over £5000 since joining (Sept 23)
Despite the odd hiccup with deliveries, I'm happy with the service they provide.

I ordered £60 worth of goods from Approved Food, and the experience has been nothing short of appalling. The parcel arrived in an unacceptable condition: crushed beyond belief. Crisps were reduced to crumbs, protein bars bent out of shape, chocolates broken, and the tea bag box torn open with the contents spilling everywhere.

I contacted Approved Food, providing photos as evidence, and requested a refund for the damaged goods. Their response? A dismissive reference to their terms and conditions, claiming that goods can arrive damaged “due to the nature of their business.” This is an outrageous justification for what is clearly poor handling and service.

Such disregard for quality and customer satisfaction is entirely unacceptable. Based on my experience, I cannot recommend this company and strongly advise others to look elsewhere.

Absolutely appalling service! The items I got sent out were extremely poor quality, stickers and writing all over the damaged boxes. They then stole 75p off of me as I had to arrange to send them back and they expected to pay £3 postage for the return of the items that shouldn't have passed quality control in the first place! They don't care about customer service at all. Avoid at all costs people!!!

4 for £1
Includes big brands - Cadburys, Kellogs, Hotel Chocolate, Fibre One, Nakd, Knorrs, Yorkshire Tea, Coca Cola, Swizzles, Lindt, and so much more... Items are selected at completely random. Most items have RRPs of over £1. All BBE dates are 2022. Photo for illustrative purposes only. No returns or refunds

Was disappointed with the above item - when delivered I received one bottle of water (never heard of make),one single snack bar, a small tub of tomato salsa and the only half decent item was a single can of sanpellegrino. Their luck dips have gone very much so down hill !!!

Delivery driver left my parcel on the front doorstep, visible from the main road, whilst I was out.
Customer Service said it was a 'secure place!!!' 🤬
Suffice to say, it was not there when I returned home.
Refused to refund me!!! 🤬
I have told them not to leave parcels unattended...
Date is approximate, as I wasn't there!

I am really surprised to read other comments that Approved Foods customer service is very poor. This is not my experience at all.
I have been a customer of Approved Foods for some years. On the very odd occasion an item was missing from an order or broken in transit customer service always sorted out the issue very promptly. Recently I contacted their customer service to more advise rather than expect any sort of refund for 3 bottles of wine which IMO were undrinkable. The bottle I opened went down the sink! My email to their customer service was replied to within 24 hours. I am getting a refund for the bottle that went down the sink and the company has arranged for the other 2 bottles to be returned at their cost tomorrow and I will get a refund for those too. You cannot ask for better customer service than that! As well as great service you can get some fantastic bargains, you just have to look at their stock regularly as it changes basically daily.I would not hesitate to recommend this company. Thank you to Beth who is the customer service rep I have dealt with recently.

Great if you're a runner, cyclist and/or use the gym - plenty of high energy/protein gels, snacks, Soreen, shakes and hydration items at the moment. Love that it stops some of the food waste.

I've made 8 orders in the past month (gulp). All delivered quickly, very well packaged and no breakages. Standard delivery seems to take two days to dispatch and one day to arrive for me. I tried fast track delivery once and it arrived next day (ordered before 3pm). Really great for a small company.

I've had a couple of items that were out of stock after ordering, these were refunded to my Approved Foods account. I've had two orders with missing items, the first I didn't report as it was just two little Milky Way bars, the second time it was a larger item. I emailed after delivery on a Saturday (out of hours) and received a reply Monday morning with the options for it to be sent out or refunded. It was all sorted quickly, fantastic service - shout out to Beth!. I will definitely be ordering again.

Great value for products that are still worth buying despite being passed it's BBE. They also used a courier service that kept me up to date every step of the way (DX). Excluding my latest order (Sept 24), It had been a couple of years since I last made a purchase from Approved Food, and even efter that time gap, I still found my experience with them good enough to use again. I would recommend to those looking to buy on a budget and hate the idea of food going to waste.

Easy to order on line, delivery made within a good time frame, all items were as listed. Box was left on front doorstep 10am in full view of main road by DX express, not great. I was surprised it was still there when we got home after 3.45pm.
Would consider not ordering again just because of the delivery which is a shame because the items were good value. reading other feedback i feel this is something Approved foods should deal with.

I really like Approved Foods & we've had some fantastic bargains! However the fly in the ointment is this.I added a case of cat food to my order & upon checking out was asked to remove it. I had to 'cos I couldn't check out. Same problem with tinned tomatoes. I ordered 3 cases of tinned tomatoes @ £1 each. Should've had 18 tins but got 3. Argued that these were never case deals even though picture showed 6 tins. Got fedup of saying Then on another order, I had 2 cartons of Soy milk removed plus a 1p lucky box. I was fully logged into my account, was well within the time items are reserved in my basket. I complained 3 times, just got the answer that I had to make sure I was logged into my account. I was! How could I have added items to my basket otherwise & paid?! I find their customer service crap, sorry but it is & yet the new vamped up site is a dream! I just cannot fault them, swift delivery but the CS is terrible & not fit for purpose. I even asked them to add the 1p lucky box to my order & I'd pay for it. This they never did

Absolutely terrible, dont even bother ordering!

Placed an order, only 11 items out of 41 delivered!
Customer service is absolutely terrible!!
I wouldn't even class it as customer service.
Numerous Days after delivery company sent 2nd parcel back to approved foods due to approved foods apparently not labelling correctly .
Items still not received, nor any refund or correspondence about this.
Absolutely disgusted.
Now have lost financially and dont have any of the products i was hoping on for a party.
Advice--- dont use approved foods, far better sites out there with far better customer service.
Been a customer for years, and recently came back to use again.. Big mistake on my part Wont be a returning customer