Steamforged Games Recenzje 

Before Brexit this was a really good board game store on all fronts (games, web page, instructions, shipping quality and time, customer support, prices, discounts, shipping cost, ...).

Now the last few years the quality has dropped significantly (e.g. mistakes in game rules). My last order had a mistake in the factory (one item was packed twice, which resulted another item to be missing). I got a reply from customer support (took weeks though) but no item or refund (I have waited more than four months). My previous order had a similar problem (not a mistake by SFG itself but the factory they use to produce the games) but then I got a replacement, but had to pay additional customs cost as the replacement wasn’t sent from the UK which is now outside the EU.

As a EU citizen I just can't use this UK store anymore. There seems to be a problem in every order and then it's also impossible to get fixed.

Additional problems are caused by SFG themself as there seems to be zero quality assurance. No one reads the cards, rules or basically any text they produce for their games. It's still possible to play as you have your own fixes to the texts and SFG has produced some erratas by themselves also. But missing some actual physical items kinda makes playing the game impossible.

Orders do not get shipped for more than a month, inquiries about order status and cancellation requests just do not get answered, or only receive a "I will get back to you asap", with no response afterwards.

Edit: shortly after this review, I received an answer to both my inquiries. Coincidence? Maybe. Still took them weeks to answer my refund request, let's see how long the refund takes.

Long story short, I preordered a board game core package and later an expansion for the board game, but never received my first shipment. My first order was marked 'completed' at steamforged, but I never got a shipment notification from the delivery, so it's possibly not their fault.
I contacted steamforged customer service and after a few days I contacted steamforged on discord. Customer service took about 2 weeks to reply and didn't really answer anything from my support inquiry, but I was helped out by 'Caz' through discord who nagged the customer support department. In the end I got a refund for the first product and have been able to purchase it in my home country.

'Caz' really helped me out and seemed very understanding in the process though I might have seemed a bit frustrated and as a result I'm not done purchasing from Steamforged, my only wish is that once a order is confirmed done by Steamforged that I get a tracking ID ASAP or at the very least know that the package has been sent for delivery. On my second order I got the tracking ID a day or 2 after the confirmation : )

Thank you for refunding the first product and for shipping my second product in good condition!

Preordered a board game from them but had to cancel it. I was told I would be refunded but the money has not shown up. Been chasing them for nearly 4 months for my money back. Was getting a “we are looking into it reply” every couple of weeks when they finally responded to my emails. Now it’s been 5 weeks and no response at all. Do not bother trying to get any kind of customer service from this company it basically doesn’t exist. Now left with no money or board game, not impressed and certainly won’t be buying into any of there future projects

I ordered the Dark Souls: Roleplaying Game Collector's Edition book. I waited nearly a month before reaching out to them; from February 27th, to somewhere around March 14th. I had not received the email containing the PDF, which was meant to confirm my order had been shipped. I have been fighting with them for a refund or update since. However they had the gall to ask for a review on a product I never received.

I ended up contacting my bank, and alerting them that I have been unable to contact Steamforged Games in a meaningful capacity regarding my order, or a refund.

Yesterday, April 5th, 2023, I received an email, stating that the book is listed as Shipped as of March 1st; it is currently April 6th, and I have no PDF, nor do I have the book in hand in order to even confirm that I have received the product.

They are stating that if I can return the book to them, I can receive a refund; a book that I do not have, nor expect at this point to receive. I will be keeping in contact with my bank regarding this information, and will spread word that Steamforged Games cannot be relied upon AT ALL for any amount of meaningful customer service.

They stole 500 euro from me, never delivered my order, never answered my emails and once I created a ticket they blocked me on their support site.

Never buy or back from this company they are thieves.

I bought DMC Boardgame kickstarter and get the Basegame. After 5 months waiting nothing Happens and they sayed maybe after 7 months i will get Them. Very poor. The Service ist realy sh#@&y and i feel Like, they dont Care. Will never buy anything from Them again

I pledged two copies of a game in a kickstarter project. I got only one and when I try to solve the problem I was treated as if I was a cheater. Lost 100 Euros. I will never support any project of that company.