Steamforged Games Recenzje 

For background, I print resin models for myself, and for friends. The quality of the models that Steamforged Games is content sending people is not any kind of standard I would even find acceptable to give as a gift for free. Models that have clearly not been allowed to have the IPA fully dry before curing and come out shiny and with muddied detail. Models that have supports still left on them, as well as support marks left on them from when said supports were removed. Shipping a warjack with a pit/hole in the body due to a printing error. They even ship models with obviously misshapen parts, either from printing incorrectly, heat, or some other factor. For the latter issue, I've found I've had to use hot water to anneal the misshapen parts and bend them into the correct position (often a thin part, such as a rifle, sword, or bipod).

On top of all this, I didn't even get everything I've paid for. The Winter Korps Core Expansion is missing a model, and a Mini Crate mini that I was charged for back in October still has not shipped to me.

Not only that, their customer service is non-existent. Even when you try to get things resolved, there's far too much automation, canned responses, and nothing replies about there being too much shipping volume nationwide, when no other company has ever given me issues like this, nor provided such excuses. I have a ticket for replacing a model open, and it's sat for 10 days with no response. That's well outside the estimate they gave of 5 days to deal with the backlog of requests from the Christmas break they went on.

The only reason I'm giving this 2 stars instead of 1 is because I like the Warmachine IP, and I like the way that they're handling the rules and the legacy models, making the rules largely free in their app, and offering STLs to be able to print legacy models. But their own printing service is atrocious, and I know I could do better (despite their poor pre-support work on models. People I've talked to have said they just manually support, because SFGs pre-supports are very hit or miss). Why do I know I could do better? Because I don't settle for doing things by half measures. If it's not good enough, I do it again until I get it right. And SFG should take the same approach.

Broken models no refund

Terrible experience, avoid at all costs

I´m giving two stars purelly on the somewhat nice design, few games that are playable and that they are not outright scam.

Steamforged Games are known for somewhat lacking quality of gameplay (not always), not being great to bring the original PC gameplay onto board, have terrible and slow custommer suport, use predatory and FOMO Kickstarter strategies, while NEVER delivering on time - in generall you can count they will be late by at least a year.

In generall there is a lack of care and quality controll - they make great, game accurate sculptures - which will often have problems with lack of details or are made in way that is nonsensical to the original. Same goes for texts that mention the lore of original material - often sounding generic (even A.I. like) while having blatantly wrong passages. Sadly the same goes for quality - they have a really good sculpting team again, but mostly the larger models often come warped or broken.

Add to that, that they are visibly unable to learn or be straight with their customers - they always put the first fulfilling date soon, inform about delays only few weeks before they should start to fulfill, keep reopening and adding to the pledges, often by kickstarter exclusives that can come over a year after the campaign started and the pledges are supposed to be closed.

And again, all the problems with campains that are running now they have had in all previous ones i known off - they do not learn nor step up.

I placed an order 7 weeks ago, go sick of waiting so asked for a refund.
It was miraculously posted the next day, and they still haven't responded to my email.
Terrible customer service

If I could put zero stars, I would.
They take great ip's, promise so much and fail deliver.
Terrible execution of games, horrendous supply issues, awful customer service.
Will not touch any of their games ever again.

I bought an expensive Khador Box in France several weeks ago. One miniature was missing and another war missprinted. I sent several mails to the customer service but received no answer… what can I think about it? I start a new game and I see I can’t trust the company which produce it… first time in 30 years I have this kind of issue with a tabletop game

really bad. expensive 3d printed models that arrive broken and bent. customer service slow to response and don't resolve.

terrible company. order black friday sale last nov still not receiveds anything.

Ordered in their pre-christmas Sale 04/12/24 as a christmas gift.

No email updates or communication on my order.

Item delivered today 07/01/2025 over a month later and missing Christmas entirely despite paying for next day delivery on in stock items.

Fell hard for their Black Friday offer start of December. Ordered a lot of stuff. Still not delivered. They totally missed Christmas. It's been a month. Their products are great, but NEVER order direct.

Edit: Finally arrived yesterday. All present and correct, well packed, undeniably good quality minis at low prices (in the sale). Just avoid buying direct if you can. If you must buy in the sales, expect at least a month for shipping, and very few updates/apologies.

Made order on 29th November at 12.30am, no updates for over a week. Emailed asking for an update and rec'd reply on 12th Dec saying they had a backlog but was looking to get everything shipped before christmas.

Find out on the 18th that several who made orders around the same time as mine had now received theirs. Emailed again asking for an update.

Get a reply on *CHRISTMAS EVE* consisting mostly of a copy and paste blurb, and saying it won't now be arriving till the new year, with no comment on why other orders made around the same time had shipped.

They make good games, but the shipping and customer service from them is *atrocious*, and they should be avoided at all costs.

Great games, Useless customer service don't buy from the main site, AVOID.
update-Now Christmas Eve not even a
response.
They take your money and don't deliver - literally.
Made an order on the 03rd 0f December- Three weeks later -no updates -23rd -two days before Christmas -as they was purchased for presents.
They can't deliver or communicate. All you get for any contact is automated tickets , for a company that make a lot's of money they cheap out on customer service- totally automated and not monitored ,maybe just occasionally for someone to pick up and read every now and then send excuses.
Trading standards is unfortunately next stop, and get refund from card hopefully.
Customer treatment is terrible.

After ordering will send you lots of junk mail advertising their products, but will fail to actully send your order. customer supports answer to this is to send the shrug emoji.

This happened about a year ago but now that I see yet another funding campaign of them, I feel I need to write this.

A good while ago, I late pledged their last Resident Evil board game. Mails were sent later to let us know they are on their way. Some time later they let everyone know we should contact them if we still don't have it, which was my case.

I did and they answered to wait a bit longer (what is the point to tell us to contact them then?), so I did. A month later I contact them again, they answer quickly asking me my adress to check it up...

And that was the last mail I got from them. A month later I send another email. Nothing. One month later, another: again, nothing.

Safe to say: they simply ghosted me and I never got my order.

Never back anything of them, no matter how good it looks. They aren't worth a single coin if that's how they treat their customers.

they charge insane amounts of money to send stuff. 40 to ship a medium sized game???

Received the boardgame with missing accessories.
Half years later, I still don't know when I can receive them.
Also, it is really hard to get the feedback from customer service.

I placed an order 8 days ago.
I had to ask customer service about the status and was told it would be shipped.
A few days later I get a tracking, but yesterday I am contacted by logistics? I have no idea who contacted me, who informed me that the package I will receive has incorrect goods (do they notice 8 days later?), and that my goods will be sent in a generic "soon" I write to customer service and I don't get answer.
Today I receive the package and the goods are not only wrong but have nothing to do with what I ordered (miniatures).

To date still no response.

Their EU site operates from UK, with terrible shipping prices. Expect to pay 25 euros on delivery for 50 euro item, rip-off.

While backing the Horizon Forbidden West: Seeds of Rebellion kickstarter, Steamforged Games opened up a VIP shop on their website offering the previous Horizon Zero Dawn Boardgame. The core game and regular expansions were at a 40% discount, and for two Kickstarter-exclusive expansions the remainder of their stock was up for sale at its normal pricing.

While I missed out on one the Heart of the Nora expansion, I managed to secure one in the second round of offering after redistribution of the remaining stock after a number were still left in one of the hubs.

While quite a few people were still left without a copy of this, and perhaps SFG could have been more transparent about their proceedings, the company cannot be expected to make a loss on a reprint if they would not be able to sell the needed amount of copies to justify a Reprint.

I am not against a reprint, since I did not manage to get this expansion during the original Kickstarter campaign, or the opening of the Vault store for which they did do a reprint, but I do not expect a commercial company tomake a loss just to satisfy a couple of customers.

I am currently still awaiting the delivery of the Herat of the Nora expansion, but once it does, I will have my Horizon Zero Dawn collection complte.

I recently got burned by SFG and wanted to get my 2 cents out there.

The games I've played of theirs are mediocre at best. I was content to enjoy them for what they were because they weren't terrible and I liked being able to play tabletop versions of some of my favorite games, but the bottom line is that for any game they've made there is probably a better game out there made by a better company. For instance, the first game I got of SFG's was the Dark Souls board game. Later, CMON released Bloodborne as a board game, and honestly it blows the Dark Souls board game out of the water. I can't comment on the revised version of Dark Souls, but I have almost no desire to continue supporting SFG so I won't be getting it regardless. Throwing hundreds more dollars for a revised version of a game I already bought isn't something I would mind too bad except that, as I already mentioned, I simply do not want to support SFG any more.

More recently, the Monster Hunter World board game released. This is where my biggest complaints lie now. As a game it's better than Dark Souls was, but it's still a pretty flawed experience and I'm going to need to house-rule quite a few things to make it more enjoyable overall. To point to a similar game that is immediately much better, however, Primal: The Awakening just released, and now after having jammed a fair few games of both of these games I can say pretty easily that Primal is much better. I think the only "advantage" Monster Hunter World has over it is the number of characters/weapons available to play as, but the core gameplay easily goes to Primal. If you can only get one, I would recommend Primal.

Now as for my actual complaint--because it's not necessarily specifically about the quality of the game itself. SFG had to make an errata to many (and I mean *many*) of the cards and boards in the game as well as the core rules themselves. They offered this for free to those that kickstarted the game (as later releases weren't affected), but they communicated this very, very poorly. Simply put, rather than sending out a more direct form of communication, they merely mentioned that they were doing this in a handful of newsletters that came after the release and shipment of the game, some of which were for the newer Iceborne game they were beginning a kickstarter for. If you happened to be continuing to read these then you were golden, but for someone like myself who only really glances at newsletters occasionally when I'm curious about how far along things are it meant that I didn't even know about the erratas that were being offered until after the deadline to request them. I contacted SFG about this and was basically told "too bad, we won't do anything for you, but there are some PDFs on our website." If it were just a couple of cards or something then whatever, but again, it's a bit more than that. It's 19 of the regular cards, core rules revisions, and it seems like *all* of the oversized crafting boards for each of the weapons (of which there are 14). Major game components are affected.

Throwing out one more less major gripe, their miniature quality is still not great. Many of the models came broken for a large number of people. It's mostly models being broken off of their bases (which is much easier to fix and less of a problem than issues there have been in the past for other games), but it's still a notable issue. To throw the comparison out there again, I kickstarted Primal and absolutely none of the models came broken, and there were way more of them too.

In summary, not only are their games mediocre (which is forgivable) and their component quality questionable, but their customer service absolutely sucks. Major issues shipped with a game that they (to their credit) did offer a solution for, but one which was very poorly communicated and only offered for a limited window of time. They knew and had contact information for all of their kickstarter backers, they could have easily sent out a more clear and direct communication about the issue but instead opted to simply throw it into a newsletter. Their response to anyone that missed the window is extremely uncharitable as well, given the circumstances--it's worth mentioning that anyone who was a full-backer (like myself) would have thrown several hundred dollars at this game already and are now being told to kick-rocks. Their lackluster game quality combined with what is in my opinion extremely poor customer service leave me with almost no desire to ever do business with them again. I simply wanted to put this out there to caution others that, as a company, SFG isn't exactly good at pretty much anything, and there are much better companies (both in terms of game quality and customer service) that you can spend your money supporting.