I paid a significant amount for my marble tile 4 months ago and still don't have it. There are known issues with the freight company and I wasted 3 full days for scheduled deliveries which never occur... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Zobacz więcej
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Kathy was so helpful with my search for a backsplash tile. When the sample I ordered didn't meet my needs, she was ready with some alternatives. I would do business with her again.
Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Napisane przez firmę
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Dane kontaktowe
Pleasant Valley Road 25383, 20152, Chantilly, Stany Zjednoczone
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,4
Doskonała
837 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Stone Tile Depot
Hello Ted,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Muy malo todo
15 maja 2025
Odpowiedź od Stone Tile Depot
Hello Eduardo,
I am very sorry we could not delivery your tiles. Our supplier failed us. Initially, we have refund the freight charge of $299.00 for delay. We also asked our accounting office to do another refund of $419.87 to cover the rest. Please wait few days for this refund goes back to your CC.
Best Regards,
JJ
Stone Tile Depot
Ana was GREAT.
Ana was GREAT.
Good communication, and follow up.
Stone tile depot came through this time.
11 czerwca 2025
Opinia niezależna
Odpowiedź od Stone Tile Depot
Hello Novak,
Thank for your order and we appreciated your business.
Best Regards
JJ
Stone Tile Depot
Odpowiedź od Stone Tile Depot
Hello Sheri,
Thank you for your sample order. We re looking forward hearing from you soon.
Best Regards,
JJ
Stone Tile Depot
Tile was broken and customer service…
Tile was broken and customer service didn't respond.
30 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Tiffany,
I am sorry to hear that two boxes were received damaged. Ana told me that she has informed you that we are shipping two boxes free of charge.
Best Regards,
JJ
Stone Tile Depot
Simple Process.
Simple Process.
Ordering was easy and shipment came in as expected with no damage.
5 maja 2025
Odpowiedź od Stone Tile Depot
Hello Troy,
Thank you for your business. It is our pleasure working with you.
Best Regards,
JJ
Stone Tile Depot
They lost my business
The first time I placed an order with Stone Time Depot it went great. I few months later I placed a larger order and the shipping did not go well. I was never contacted to schedule the delivery, when they delivered they didn't ring the doorbell or call and they left my pallet of tiles in the middle of my sidewalk in a rain storm. When I contacted Stone Tile Depot they were not helpful. I do not plan to order from them again.
1 maja 2025
Odpowiedź od Stone Tile Depot
Hello Amy,
I am sorry to hear that you had some delivery issues with the trucking company. As you know once products are picked up by a trucker, we are at their mercy. However, to make things better for your, please accept our apology and $150.00 refund from the freight cost.
Best Regards,
JJ
Stone Tile Depot
Great customer service & response rate
Ana kept me in the loop and was responsive to my questions.
30 maja 2025
Opinia niezależna
Odpowiedź od Stone Tile Depot
Hello Polly,
Thank you for your business. It is our pleasure to serve your needs.
Best Regards,
JJ
Stone Tile Depot
Color Issue
The shipment was beautifully and carefully packed and delivered. Customer service was wonderful. One problem - the tile was advertised as being BLACK - it actually is charcoal gray. Now I need to paint the whole thing with Rustoleum BLACK ceramic tile paint to get the color I need.
30 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Ilana,
I am sorry that the Pizarra Slate look Porcelain tile wsn`t black enaugh for your expectations. You could have ordered a sample to check the color. I apologize for misleading you on the color.
Best Regards,
JJ
Stone Tile Depot
Product arrived well packed and just…
Product arrived well packed and just like the sample we had previously ordered. Nice quality stone at a great price.
28 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Luren,
Thank you for your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Odpowiedź od Stone Tile Depot
Hello Norberto ,
Thank you. We appreciate your business.
Best Regards,
JJ
Stone Tile Depot
The stone tile is gorgeous but ...
The stone tile is gorgeous and very high quality. However, the distribution and shipping was one of the worst experiences ever and I suspect it could be criminal (diverting customers orders to resale to another customer). Stone Tile Depot initially disclaimed any responsibility even though they were paid to arrange delivery. They obfuscated and delayed. Once I threatened to take this issue to the FBI (interstate commerce), the took the issue seriously, the delivery depot magically found the stone and delivered it albeit late. On the good side, once Stone Tile Depot took the issue seriously, they rose to the occasion and did all the right things.
1 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Jay,
We appreciate your comments and will use them to guide our business for better results. Thank you for your patience.
Best Regards,
JJ
Stone Tile Depot
Odpowiedź od Stone Tile Depot
Hello Christian,
Thank you for choosing us. We apprecite the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
So many of my tile were broken after a…
So many of my tile were broken after a I received them. I have asked for a refund on those broken tiles.
24 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Patricia,
We are terribly sorry for those damaged tiles. We warned the carrier for mishandling the order. I was informed that a refund was issued for the damaged tiles.
Best Regards,
JJ
Stone Tile Depot
They are the most responsive to your…
They are the most responsive to your questions!
24 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Bryan,
Thank you for your business. It is our plesure to work with you
Best Regards,
JJ
Stone Tile Depot
Excellent customer service
24 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Karen,
We truly appreciate your business and looking forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
I placed an order and they contacted me…
I placed an order and they contacted me after to let me know the tile wasn’t actually in stock as they had indicated on their website and when I ordered samples. They refunded my payment, but it would have been nice to know when I ordered the samples that they were never going to be able to produce the tile.
2 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Shila,
I check your order and there were 5 different samples and it was not clear what product was out of stock. I wish the other samples you asked could have worked for ypu. Apparently, there was mis information about not having that particular tile in stock. I m very sorry for the inconvenience.
Best Regards,
JJ
Stone Tile Depot
Odpowiedź od Stone Tile Depot
Hello Lisa,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
I ordered tile 12x12 and after about a…
I ordered tile 12x12 and after about a week I was told there was only 12x24 in stock. I took the 12x24 but was not refunded the difference.
22 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hi Christina,
I am sorry for delaying your refund amount $106.63. We contacted the Accounting again to get your refund. As soon as we get a receipt, will send it to you.
Best Regards,
JJ
Stone Tile Depot
Great price and delivery of tile order…
Great price and delivery of tile order was on time.
16 kwietnia 2025
Odpowiedź od Stone Tile Depot
Hello Christine,
Thank you for your business, Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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