Stone Tile Depot Recenzje 

837
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I paid a significant amount for my marble tile 4 months ago and still don't have it. There are known issues with the freight company and I wasted 3 full days for scheduled deliveries which never occur... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Kathy was so helpful with my search for a backsplash tile. When the sample I ordered didn't meet my needs, she was ready with some alternatives. I would do business with her again.

Oceniono na 5 z 5

Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z glazurą
  2. Dostawca naturalnych kamieni

Informacje przekazane przez różne źródła zewnętrzne

High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!

Stone Tile Depot - Direct From Factory

Napisane przez firmę

Low Price Guarantee
If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708

Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

837 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(837)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 133

Napisz recenzję
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Oceniono na 5 z 5

Great customer service with product…

Great customer service with product shipped on time and well protected from damage.

9 kwietnia 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Peter,

It is our pleasure to serve.. Thank you for your business.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 3 z 5

Arrived broken

Arrived broken
Makes me question if I order multiples they will arrive broken
I will seek a local company so I don’t have to have tile shipped

2 kwietnia 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Cynthia,

I m sorry to hear that your samples arrived broken. Unfortunately, some UPS deliveries have problems of carelessness on their part. However, actual order usually sent with a truck on a pallet and products secured carefully to avoid damages. We will refund you the charges for your order. Looking forward to hering from you again.

Best regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

Great Experience!

Our representative Ana was very knowledgeable, friendly, and efficient. Our tile order came quickly and as ordered. No complaints and would definitely recommend! We look forward to working with Stone Tile Depot and Ana in the future!

14 kwietnia 2025
Opinia niezależna
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Danielle,

Thank you for your business. It is our pleasure to work with you.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

The tile I ordered was gorgeous and…

The tile I ordered was gorgeous and very much resembled the pictures on your website. As well, the order was delivered promptly and in good condition.

25 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Illia,

Thanks for choosing us. We appreciate the opportunity to serve you.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

I ordered the Bella White Honed Marble…

I ordered the Bella White Honed Marble Tile; they sent me a full size 18x18 sample. The tiles are beautiful, exactly what I wanted. A few arrived damaged and my rep (Iselda) responded quickly and replaced them within a week. Excellent product and customer service.

24 lutego 2025
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Odpowiedź od Stone Tile Depot

Hello Kirby,

We truly apprecite your business and look forward to serving you again.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

Extremely helpful and accommodating…

Extremely helpful and accommodating staff.

26 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Teresa,

Thank you for your sample purchase and I hope you like it. Looking forward to hearing from you.

Best Regards,
JJ
Stonr Tilr Depot

Oceniono na 4 z 5

Love the tile and the selection

Love the tile and the selection. The shipping rate is great if you have a large order, but I think it's too much for a small order.

25 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Janice,

Thank you for your purchase and we appreciate your business.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 1 z 5

Stone Tile Depot showed their lack of customer service

Stone Tile Depot did great, until the delivery ended up at the bottom of our driveway. One delivery scheduled for that day, waited to deliver until the next day because of the risk of ruining the tile.

My husband had to transport the tile from the bottom of our driveway to the house - it was not a small task as our drive way is a significant uphill.

Then, when we complained, the company did nothing to make it right. Did not even refund the shipping. Absolutely left a bitter taste in our mouth.

24 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hi Sarah,

I have been in contact with your husband to resolve the delivery problem. He replied back to me. We cotacted the freight company and we will refund $299.00 freight charge back tp your CC. I truly appology foor this unfortunate delivery problem.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

The representative I talked to was very…

The representative I talked to was very nice and very knowledgeable. I was impressed with the quality of my marble tile and really impressed with the price and it did not take me long to get it shipped to me.

19 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Barnard,

Thank you for your comments. We are looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

Perfect Transaction. Just buy your tile

My tile arrived quickly and was in perfect condition. Definitely high quality operation.

17 kwietnia 2025
Opinia niezależna
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Patricia,

Thank you for purchsing products from us. We apprecite your business.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 4 z 5
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Kevin,

It seems you have some issues with these tiles and trying to get the haze which could have happened after grouting the tiles or something else. After grouting tiles should have been cleaned thoroughly as soon as grouting is done. If thats the case you need to use grout cleaner to remove haze. I hope this helps.

Best Regards,
JJ
Stone Tile Deoot


Oceniono na 1 z 5

Unacceptable shipping and response

I've renovated 3 houses and this was my first experience with Tile Depot. There was an issue with shipping such that the order was placed at the foot of my driveway, hundreds of yards from my house. I had to load hundreds of pounds of tile in to my car and transporting it the rest of the way to my house. Thankfully I am of an age and fitness level I was able to complete the task. Further, the tile was placed unmarked and was a hazard for others trying to enter my driveway (UPS driver almost ran over the tile before I was able to move it). When contacted about the issue, the company told me they do not deliver "to a specific room" and that in their opinion, they fulfilled the delivery requirements. Given they all carry similar inventories, I'd recommend shopping at any other tile outlet available.

31 marca 2025
Opinia niezależna
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Sam,

I am sorry to hear that you had some issues getting your order deilvered properly. Some trucking companies avoid deliveries through driveways. Please send me your PO#, so I will contact UPS Freight. my email address is jj@stonetiledepot.com.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 1 z 5

Don't believe their guarantee if there is a problem.

Ordered six samples of a tile, then created a large order based on those samples. The large order that arrived was a different tile. We ordered a matte tile and the ones received were shiny with a completely different pattern. They would not acknowledge they were different or exchange them for the correct tile.. They did come and pickup the tile but after 2 weeks and several emails, they never sent the refund. I had a file a dispute with my CC.

10 kwietnia 2025
Opinia niezależna
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Johnathon,

Please accept our apology for the shiny tiles you received. We really worked hard to resolve this problem (Ana in particular). The manufacturer could not fullfill their commitment on these tiles and they are returned back to our warehouse. We contacted our accounting for full refund to your CC. Give few days to have the refund appears in your account.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

My tile is beautiful

My tile is beautiful. Shipping and delivery was a breeze.

12 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Armanda,

We appreciate your business. Thank you for being a valuable customer.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

Great Web Tools Helping You Select The Right Tile

Product arrived damage free & in a timely manner. Product quality was good with minimal tile to tile variation. Also noteworthy was the Stone Tile Depot website. The website was a valuable tool in helping me select the right tile for my application & was something that sets Stone Tile Depot apart from their competition.

11 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Matthew,

Thank you for doing business with us. Looking forwrd to working with you again in the near future.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

The tiles I ordered arrived in perfect…

The tiles I ordered arrived in perfect condition with no breakage and they were shipped quickly. I am very impressed and will do business again. Thank you very much.

7 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello James,

Thank you for your valued business. It is our pleasure to work with you.

Best Regrds,
JJ
Stone Tile Depot

Oceniono na 5 z 5

Item was shipped very quickly.

Item was shipped very quickly.

7 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Nathalie,

Thank you for doing business with us. We look forward to working with you agin.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 1 z 5

Lacking customer service

I emailed questions multiple times and no one got back to me.

5 marca 2025
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Trisha,

I am sorry to hear that nobody reply back to you. I am going to have Iselda contact you.

Best Regards,
JJ
Stone Tile Depot

Oceniono na 5 z 5

Great experience!

Irma helped me with ordering a tile sample online. She was very helpful and helped me get what I wanted.

21 marca 2025
Opinia niezależna
Logo Stone Tile Depot

Odpowiedź od Stone Tile Depot

Hello Cindy,

We appreciate the opportunity to serve you.

Best Regards,
JJ
Stone Tile Depot

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