Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

what kind of company sends you a catalog offering you 200.00 in credit then denys it when you go to purchase if you offer it then you should hold your end of the deal you dont even give me the chance... Zobacz więcej

Oceniono na 4 z 5

After reading those reviews I'm thinking that they have the wrong company. I pay my bill and they increased my credit limit. Now I just need to pay this bill down before I order anything else. I... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered some stuff went over the $250.00 limit. So order was canceled. I called and ask what i had to do credit company said to call back and reorder my stuff I did and it was approved got email say... Zobacz więcej

Oceniono na 1 z 5

I wanted otems cancelled but they sent them anyway. Had to wait 2 weeks for a return label and had to carry this heavy item to a fedx store. Never ordering again

Informacje dotyczące firmy

  1. Sklep wielobranżowy

Napisane przez firmę

At Stoneberry you’ll find a huge selection of popular items such a brand-name electronics and appliances, home furnishings, jewelry and much more – all in one place.


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

150 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 34% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I ordered some stuff went over the…

I ordered some stuff went over the $250.00 limit. So order was canceled. I called and ask what i had to do credit company said to call back and reorder my stuff I did and it was approved got email saying it was approved. Never got it. So I called back 29th March and I was told the order was canceled. The man told me he would have credit company call me.

29 marca 2026
Opinia niezależna
Oceniono na 4 z 5

Nothing is perfect. Stoneberry 4 Star Review

After reading those reviews I'm thinking that they have the wrong company.
I pay my bill and they increased my credit limit. Now I just need to pay this bill down before I order anything else.
I am a little disappointed about the pillows I bought. They died long before they reached me. I've ordered a couple of comforters. They are lightweight but warm. A bedspreads is beautiful and fit down to the floor quite happy.
No one is perfect. No company is perfect. Yet I give them a four star review.

23 marca 2026
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Christine, thank you for your feedback. We use feedback like yours to improve. We are happy to hear that you enjoy shopping with us. We hope you continue to enjoy your purchases from us in the future.


Best Regards,
Stonberry Customer Care

Oceniono na 1 z 5

you should hold your end of the deal

what kind of company sends you a catalog offering you 200.00 in credit then denys it when you go to purchase if you offer it then you should hold your end of the deal you dont even give me the chance to make good on your offer you send me the catalog then take it away that is a sad way to do business

20 marca 2026
Opinia niezależna
Oceniono na 3 z 5

I called to place a order..there was so…

I called to place a order..there was so much loud talking in the background. After repeating myself 4 times I simply hung up..so ANNOYING !! I waited 2 hours called back..still talking in background..I TALKED AS LOUD AS I COULD JUST TO GET MY ORDER IN !!! Won't be calling for awhile after all this aggravation...

4 marca 2026
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Virginia,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and we truly appreciate you bringing it to our attention. Your input helps us improve, and we value the opportunity to make things right.

Best Regards,
Stoneberry Customer Care

Oceniono na 1 z 5

This company gave out credit in my name…

This company gave out credit in my name to a house I moved out of 3 yrs prior. On top of that my credit was frozen , so they shouldn't have gave out credit. Thinking about filing lawsuit, DO NOT use they scam company, you will regret it

4 września 2025
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Tony,

Thank you for reaching out to Stoneberry. We’re sorry we couldn’t connect with you. To help us investigate this further, please contact our customer service team at 800‑437‑3817. We’re here to help.

Best regards,
Stoneberry Customer Care

Oceniono na 1 z 5

Bad Business

I received $1,000 credit limit from this company and made a $100 order, waited for over a week for this item every time I checked it was processing, for over a week it was processing, so I found the item elsewhere and requested three times to have my account deleted and they never got back to me, bad Business when customer service can't even get back to customers to be!

7 stycznia 2026
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Mike,

Thank you for sharing your feedback with us. We understand how frustrating this experience must have been, and we’re sorry you had to go through it. Insights like yours help us continue improving, and we truly value your perspective. If you’re open to it, our customer service team would be glad to speak with you and offer additional support. You can reach us at 800-437-3817.

Best regards,
Stoneberry Customer Care

Oceniono na 1 z 5

This is a drop shipping scam

This is a drop shipping scam! Don’t let you return. Jackets look like nothing like on the pictures

27 grudnia 2025
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Maharachchi,

Thank you for reaching out to Stoneberry. We appreciate your feedback. We’d love to help, so we requested a bit more information from you. Please give us a call at 800-437-3817 so we can get more details and look into this further for you.

Best regards,
Stoneberry Customer Care

Oceniono na 1 z 5

You people need to pull you heads out…

You people need to pull you heads out of your Ass,!!!I have had it!!!!my order has been cancelled twice.when I have credit to cover it!!!

13 grudnia 2025
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Jackie,

Thank you for sharing your feedback with us. We understand how frustrating that experience must have been, and we’re sorry you had to go through it. If you’re open to it, our customer service team would be glad to speak with you and offer additional support. You can contact us at 800 437 3817.

Regards,
Stoneberry Customer Care

Oceniono na 1 z 5

Stoneberry aint what they used to be

IIDK what happened to these folks but my recent experience and the most recent reviews are not reflecting my PAST with excellent customer service and pretty much problem free and on the rare occasion you had a problem customer service was all over it resolving it quickly ........whats going on with Stoneberry today is nothing like the past DK if they've changed hands or what but they are nothing like they used to be there customer service is non existent now days and I have to go along with all of these latest reviews DO NOT DO BUSINESS WITH STONEBERRY

2 grudnia 2025
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Jeffery,

Thank you for providing this feedback. We’re sorry to hear about your experience. This is not the level of customer service we aim to provide. We will be reaching out privately for your contact details so we may assist further.

Best regards,
Stoneberry Customer Care



Hi Jeff,

Thank you for providing us with the requested information. We have reviewed your account and understand how frustrating this situation must be. We would like to further assist. If you could please call our Customer Care Specialist team at 800-437-3817, we would like to be able to make this right.

Best Regards,
Stoneberry Customer Care

Oceniono na 1 z 5

Unfortunately we cannot give a zero…

Unfortunately we cannot give a zero star.
Listen people this company is not even a company.
All these reviews speak for themselves.
If you order something you will receive an email stating that the order is being processed and then you will receive an email stating that your order is on backorder.
This happened to me personally two times.
If you cancel the order because you do not want to wait on the backorder the customer service representative will tell you that it is taken care of and that you will NOT be charged....BUT in the meantime they cannot tell you anything about the order. But you will be charged for the order. They LIE!
This is exactly what happened to me and now this order is in dispute with my card company for a full refund.
I have also read that the items that they do send you if by chance they are NOT on back do not look like the pictures they have posted on the site.
So again....they are fake advertising!
Please please save yourself a lot of heart ache and work and DO NOT ORDER FROM STONEBERRY!

27 listopada 2025
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Aiden,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. Insights like yours help us continue improving, and we truly value your perspective.

Regards,
Stoneberry Customer Care

Oceniono na 1 z 5

I placed several orders but never…

I placed several orders but never received them. They're still trying to charge me for items that never showed up. They are a rip-off with their shipping cost. They won't let me order anymore because I never paid for items I never received!!!

25 listopada 2024
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Robin,

Thank you for reaching out. We’re sorry we weren’t able to connect with you — that’s not the experience we aim to provide. To help us look into this further, please contact our customer service team at 800‑437‑3817. We’re here to help.

Regards,
Stoneberry Customer Care

Oceniono na 3 z 5

Second hand. My orders were on time everything…

My orders were on time everything looked good nothing was broke but everything seemed like it was off just a bit like my dish set cost me an arm and a leg but yet there was like maybe something that wasn't right with the the making of it and a few of my other things were like that too just not the high quality that you would expect for the price that you pay

21 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

The item I received was below inferior…

The item I received was below inferior and not at all as described. Extremely difficult to return even after numerous emails. Received a full refund through my bank. STAY AWAY FROM THESE SCAMMERS!

29 października 2025
Opinia niezależna
Logo Stoneberry

Odpowiedź od Stoneberry

Hi Rose,

We’re truly sorry to hear about your experience. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been. For the quickest assistance, our customer service team is available by phone and can address issues much more immediately than email. Thank you for bringing this to our attention—we’re committed to doing better.

Best regards,
Stoneberry Customer Care

Oceniono na 1 z 5

Never purchasing from them

They are horrible i wanted to purchase a pair sheets and a bed comforter from them. When i went to replace the order it told i had to place a down payment on my item to recieve it. I called a service rep they told me it will be 90 days to be canceled if you didnt place a down payment on the item. Then i found out i have no credit at all to use but it says i have 500 in credit but tells me i had they couldnt approve me when i went actually apply. No stoneberry sucks and there a rip off i will be closing my account asap. And they ruined my score !!!

31 października 2025
Opinia niezależna
Oceniono na 1 z 5

Beware: Non-Compliance with UK Trades of Goods Act.

First off, this is a Chinese business posing as a UK named business with no local warehouse facilities. This means that if you wish to return an order for any reason, then due to shipment/re-export costs, they will do almost anything to avoid taking an item back. They would rather offer you a discount (15 - 30%) and let you keep the item. It is more cost effective for them to do so.

In my particular case, I ordered a denim shirt (Size Medium) and a denim shirt (Size Large) was delivered. I was happy with the quality of the shirt, but the whole point of on-line purchases, and particularly when it comes to clothing, that there is an appropriate process for returning unsuitable items. The behaviour is also a direct violation of the UK Trades of Goods Act was brought about to protect customers.

This was only a £49 shirt, so I will put this particular episode down to experience but you have been warned!

29 października 2025
Opinia niezależna
Oceniono na 1 z 5

Agree with other reviews

Agree with other reviews. Wish I had read the reviews of this company before ordering. The jacket I ordered looked nothing like pictures. the quality was aweful and the sizing was made for midgets. Offered a 20% discount to buy another jacket rather than refund the one I wanted to send back. I will never use this company again and ai advise anyone else looking at them to avoid at all costs.

10 października 2025
Opinia niezależna
Oceniono na 1 z 5

TOTAL RIP OFF

TOTAL RIP OFF. The coat shown was not the coat delivered the size chart is totally mythical, When I emails them to return the coat I was offered 20% of another coat which I rejected they have since stonewalled me and will not refund me.
TOTAL RIP OFF

25 września 2025
Opinia niezależna
Oceniono na 1 z 5

This Company is a skam

This Company is a skam. Their system will not except emails, fact. Contacting them You get another Chinese person who talks fast and can't understand them. They will not cancel an order that has not shipped, because I will not put a down payment on it. I get told that it can't be canceled according to their policies. WHAT ???? for 90 days ??Government lets them even operate ?? STAY AWAY FROM THESE CROOKS !

14 września 2025
Opinia niezależna

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