food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Zobacz więcej
Reakcja na opinię
The sailing from Holyhead was an hour late. While boarding the foot passengers, the bus to the ship spent 45 minutes with a full load of passengers at the loading ramp waiting to be allowed on. Thankf... Zobacz więcej
Ive been using rosslare to Fishguard lately I understand ships need upgrades perfectly fine....thank you for my 50 percent discount on next crossing with should be around July...hope ship ready for ne... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Stena Line Ireland
Napisane przez firmę
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Dane kontaktowe
Irlandia
- stenaline.ie
3,9
Dobra
336 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for sharing your review and we hope to welcome you back onboard again.
Regards
Dave
Stena Line
The boat was completely sub standard
The boat was completely sub standard, over priced food, my breakfast bap was actually mouldy. No on board facilities, duty free shop was also tiny with no stock, we were seriously unimpressed!!! Would never book stena line again.
25 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review.
We are very sorry to hear about your experience travelling over with us. The condition of your breakfast and the issues you mentioned are not the standards we aim to deliver, and we appreciate you bringing them to our attention.
If you have not already done so could you please contact our customer services team via the contact form on our website so our team can investigate this at stenaline.ie/contactform
Regards
Dave
Stena Line
On the Ben MyShree
It was a temporary replacement boat. Much smaller than normal but it was clean, staff were friendly and helpful and the cafe was reasonably priced and piping hot food.
25 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review. We're glad to hear that you found the temporary replacement vessel clean, and that our crew were friendly and helpful. It’s also great to know you enjoyed the reasonably priced, hot food in the café. We appreciate your understanding while the smaller vessel was in service, and your comments will be passed on to our team.
Regards
Dave
Stena Line
We were meant to travel on the Nordica…
We were meant to travel on the Nordica where we had a great experience previously . However the Ben my chree was used instead . The facilities were far less than the Nordica which was disappointing for my family but the staff were kind and helpful. The return journey was marred by rough seas but we arrived safe albeit a bit sick.
22 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for sharing your review. We’re glad to hear our crew were kind and helpful, and that you arrived safely despite the rough seas. We’re sorry for the disappointment caused by the vessel change, as we understand the Nordica offers a different onboard experience. Your feedback is appreciated and will be shared with our teams.
We hope to welcome you onboard again soon for a smoother journey.
Regards
Dave
Stena Line
This ship belongs in the 1900s not 2026…
This ship belongs in the 1900s not 2026 charging people for this is a disgrace. Irish Ferries only
23 lutego 2026
Opinia niezależna
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for taking the time to share your review. We’re sorry to hear that your recent experience didn’t meet your expectations.
We continue to invest in maintaining and upgrading our vessels to ensure they remain safe, reliable, and comfortable for all passengers. That said, we understand that preferences can vary, and we appreciate your comments.
Your feedback has been passed on to our team as we’re always working to improve the onboard experience. If you’d like to discuss this further please contact our customer services team at stenaline.ie/contactform
Regards
Dave
Stena Line
This is not a ferry, shocking how this is what they expect families to travel on.
This is not a ferry, after years of sailing on Stena this is definitely the last time, Irish Ferries from now on.
21 lutego 2026
Opinia niezależna
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We are very sorry to hear you were disappointed with your recent sailing. We understand how frustrating it is when a replacement vessel doesn’t meet the standard you’ve come to expect and we’re sorry this impacted your experience so strongly.
Your comments have been passed to the relevant teams, as we are continually working to improve the service offered during temporary vessel changes.
If you would like to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
No concern for customers welfare
On 16/2/26 I used Stena line from Holyhead to Dublin and the return journey. I had travelled to Holyhead using the train. The train station is joined to the port building. On the return journey I found that foot passengers were last to get off the boat and kept waiting for over 20 minutes. The shuttle bus from the boat to the port building was also not in any rush. The results of this was that I and another dozen passengers missed the last train which was at 8pm. We had very little option but to remain in the port building for the first train in eight hours time. The port buildings have no heating and was freezing cold. The benches were perforated metal which were very uncomfortable and very cold. There was an elderly lady in a wheelchair who was also having to wait seven to eight hours. She was also freezing cold. It would be very easy for the ferry service and the train service to work together to make sure this does not happen but they deliberately choose not to do this. It demonstrates that they have no concern for their customers welfare. Leaving your customers stranded for eight hours is unacceptable. I would strongly recommend people choose another service to get to Ireland even if it is going from Liverpool or using flights.
16 lutego 2026
Opinia niezależna
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for taking the time to share your review.
We are sorry to learn of the delays you experienced during disembarkation and the subsequent impact on your onward travel arrangements. We appreciate how challenging and uncomfortable this situation must have been, particularly given the conditions in the port building and the extended wait for the next available train service.
Please be assured that your comments have been passed to our port and onboard teams. We continue to work with our partners to improve coordination for foot passengers and to minimise disruption wherever possible.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
The loading and unloading was done…
The loading and unloading was done swiftly and efficiently.
Services o board were friendly and helpful, overall a great travelling experience.
The report requests afterwards are becoming irritable, think this is 4th request. Do you not read previous returns?
14 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review on the loading, unloading and onboard service — we’re delighted to hear you had a great travel experience.
We are sorry for the irritation caused by receiving multiple feedback requests and we have passed this on to our team to look into. Thank you for bringing it to our attention.
We appreciate you taking the time to share your experience and hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your review. We’re delighted to hear that you found our staff lovely and helpful and we look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Boat was delayed again. And the boat itself was a disgrace
Boat was delayed again. Seems to happen nearly everytime I travel which is 2 to 3 times a year. Either delayed or cancelled. And the boat that was on the Ben My Chree is a disgrace. No cabins no wifi terrible seating area. Not near big enough for a journey like that. Everyone was complaining about the boat I spoke to a lot of other travellers. Im changing to irish ferries from now on as ive had too many bad experiences the last few years
11 lutego 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We are really sorry to hear about the repeated delays and cancellations you’ve experienced travelling over. You should be able to rely on a consistent service, and we apologise that this hasn’t been the case.
We are also sorry that the replacement vessel didn’t meet expectations, particularly with the lack of cabins, Wi‑Fi, and limited seating. We understand how important these facilities are, and your feedback has been passed on to our team.
We appreciate you sharing your experience, and if you’d like to discuss this further, please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted to hear that you found our check‑in and onboard staff very friendly. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Sea was rough so I didn’t move on way…
Sea was rough so I didn’t move on way to Uk the food looked very good. Staff pleasant and helpful. Duty free a bit small.
4 lutego 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for sharing your review. We are glad to hear you found the staff pleasant and helpful, and that the food looked good during your sailing.
We are sorry the rough seas made it difficult to move around, and we appreciate your comment about the size of the Duty Free — we’ll share this with our team.
We hope to welcome you back onboard again.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted to hear you enjoyed great service, friendly staff, and an overall top-class experience. We hope to welcome you back onboard again soon.
Regards
Dave
Stena Line
Nice staff
Nice staff. Small boat and easy to get about.
Early arrival on the way back which meant we were home early
11 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for sharing your review. We’re glad you found our team friendly and the smaller vessel easy to move around. It’s wonderful to hear your return journey arrived early and got you home sooner. We hope to welcome you back again soon.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted to hear you enjoyed excellent service and a clean, comfortable cabin, and that our staff took good care of you. We look forward to welcoming you back onboard soon.
Regards
Dave
Stena Line
Hi thanks for contacting me .The…
Hi thanks for contacting me .The primary reason for my 1 star review is basically down to the fact of the ship used on the Rosslare to fishguard route the Ben ma cree which let's be honest is a very poor substitute for your usual ship. Then to make matters worse is the fare you charged me for the privelage .We are regular travellers with your selves and feel this is a blatant rip off .I purchased a house in wexford last June and have made many journeys and will do so in the future as my family live in worcester.
It would be nice to feel appreciated by your selves but you are up there NOW with Ryanair and that's an insult to Ryanair. It also would be nice to hear back from you in relation the some of the comments I have made. Regards in anticipation Paul Crosbie
10 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review.
We are sorry to hear you were disappointed with your recent crossing. We understand your frustration with the temporary replacement and that the experience didn’t match what you’re used to. We are also sorry that you felt the fare didn’t reflect the service provided.
As a regular traveller your loyalty is appreciated and your comments have been shared with our team.
If you’d like to discuss this further please get in touch with our customer services team via the contact form at stenaline.ie/contact form
We hope to welcome you back onboard again in the future.
Regards
Dave
Stena Line
The most pleasant amazing and helpful…
The most pleasant amazing and helpful staff!! Apart from 1 older lady. But everyone else was so lovely and efficient!!
6 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted to hear that most of our team were lovely, helpful, and efficient. We’re sorry one interaction didn’t meet the same standard, and we appreciate you bringing it to our attention.
We hope to welcome you onboard again.
Regards
Dave
Stena Line
Rough seas, smooth journey
Rough seas both legs but the ship coped well. All services still available despite rough weather. Checkin and bus transfer worked really well at Rosslare. Very happy.
22 stycznia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re pleased to hear the ship handled the rough seas well and that all services remained available throughout your journey. It’s great to know check-in and the Rosslare bus transfer worked smoothly too. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good morning,
Thank you so much for your 5 star review. We’re delighted to hear that you choose to sail with us when visiting family in the UK. We truly appreciate your loyalty and look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
No where to lie down
The current replacement ferry ⛴️ for the Fishguard/Rosslare crossing is substandard! And NOT up to the usual standards! Particularly the seats ALL had upright dividers to prevent anyone laying down! Dispite this being a nighttime crossing with NO available cabins! I did NOT arrive in Rosslare, refreshed and ready for my onwards journey!
4 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review.
We are sorry that the replacement vessel on our route didn’t meet your expectations, especially on an overnight crossing without cabin availability.
We appreciate that comfort is important, and we understand your frustration with the seating. Your comments have been passed to the relevant team.
We are sorry that you didn’t arrive feeling rested, and we appreciate you sharing your experience with us.
Regards
Dave
Stena Line
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.