food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Zobacz więcej
Reakcja na opinię
The sailing from Holyhead was an hour late. While boarding the foot passengers, the bus to the ship spent 45 minutes with a full load of passengers at the loading ramp waiting to be allowed on. Thankf... Zobacz więcej
Ive been using rosslare to Fishguard lately I understand ships need upgrades perfectly fine....thank you for my 50 percent discount on next crossing with should be around July...hope ship ready for ne... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Stena Line Ireland
Napisane przez firmę
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Dane kontaktowe
Irlandia
- stenaline.ie
3,9
Dobra
336 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Was really disappointed to receive a…
Was really disappointed to receive a message at 9.04 am that out 11.30 am was delayed by 120 minutes as we have a 2 hour journey to Belfast with an hour before sailing to aid with any roadworks etc. We had a 4 hours journey to Bingley after sail and accommodation and had to be in by 7.00pm. I contacted your company and said I would try to contact P&O to book the 12.00pm sailing from Larne to Cairnryan which we had to stop and try to get booked as internet kept freezing but eventually got booked and I called your company back and they said they would refund the 1st crossing as we still wanted to travel back with Stenaline on 1st Feb. In between I received another message to say that our sailing was cancelled but would accommodate us on the 3.30pm crossing but this was not suitable as explained before. This caused me an extremely stressful time and I was really disappointed that Stenaline did not offer any discounts off any future bookings that I have received in the past when sailings were cancelled. Booking ref is 93586845. Look forward to your response
4 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review.
We are sorry for the stress and inconvenience caused by the delay and subsequent cancellation of your sailing. We appreciate how challenging this was given your long onward journey and the need to make alternative arrangements at short notice.
We are glad you were able to secure an alternative sailing and that our team arranged a refund for your original crossing while keeping your return journey in place.
Any vouchers would normally be sent out via email around 2-3 weeks post travel to affected customers. If you wish to discuss this further please contact our customer services team via the contact form at stenaline.ie/contactform
We hope to welcome you back onboard again in the future for a smoother experience.
Regards
Dave
Stena Line
Good pre travel information
Good pre travel information , kept me informed of boarding procedures etc
3 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review. We’re glad to hear our information kept you well informed ahead of boarding. We appreciate your feedback and hope to welcome you onboard again soon.
Regards
Dave
Stena Line
A fun trip on the Ben My Cree.
A fun trip on the Ben My Cree.
The little ship looked out of place next to the other ships in the harbour, but was equal to the lumpy conditions at sea.
The staff were friendly , efficient and professional.
3 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review. We’re glad the vessel handled the conditions well and pleased to hear our crew were friendly and professional. We hope to welcome you back onboard soon.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you found your journey stress‑free and arrived feeling refreshed. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Great service
Great service, rarely have to book weeks in advance, and can always be accommodated. Good choice of sailing times
2 lutego 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We're pleased to hear you’ve experienced great service, flexible booking, and a good choice of sailing times. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Great first class lounge and good…
Great first class lounge and good communications if sailings are delayed.
5 lutego 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We're glad you enjoyed the First Class Lounge and appreciated our communication during delays. We hope to welcome you back onboard soon.
Regards
Dave
Stena Line
When problems occur
When problems occur, as they do in this season, they are very good at compensating us.
Also the boat, though very tiny, was clean and tidy and welcoming.
29 stycznia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review. We’re glad our team could support you during the busy season and that you found the vessel clean, tidy, and welcoming. We look forward to seeing you onboard again.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good morning,
Thank you so much for your 5 star review. We’re delighted to hear you received great service and found our staff brilliant. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Very comfortable on board the ferry and…
Very comfortable on board the ferry and had lots of things to see on board.
4 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted to hear you found the ferry comfortable and enjoyed the range of things to see on board. We look forward to welcoming you back again soon.
Regards
Dave
Stena Line
I only give one star because it’s not…
I only give one star because it’s not possible to give no star. Absolutely disgusted with the service from booking to being dumped at Fishguard at 3.45am and being told to find a hotel. My list is too long to fit on here so perhaps you’d like to phone me.
3 lutego 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for sharing your review.
We’re very sorry to hear about your recent experience travelling over with us and we appreciate how difficult this must have been for you. This isn’t the level of service we aim to provide.
We have passed your comments and feedback on to our customer services team to investigate with the port. If you wish to discuss this further please contact our customer services team directly via the contact form at stenaline.ie/contactform
We hope to welcome you back onboard in the future for an improved experience.
Regards
Dave
Stena Line
Train your staff to do their jobs…
Train your staff to do their jobs properly and treat the foot passengers like real people left to stand around till all fright and cars are off while people depending on public transport are left to wait around longer
29 stycznia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your review.
We are sorry to hear about your experience and we understand how frustrating the delay must have been. We have shared your comments with our team so we can review procedures and improve communication.
We hope to welcome you back onboard again.
Regards
Dave
Stena Line
Replacement ship
Replacement ship was not very comfortable less amenities but staff were very pleasant ship very clean toilets could do with updating did take awhile to get off with car.
31 stycznia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for sharing your review.
We're pleased you found our staff friendly and the ship clean.
We're sorry the replacement vessel felt less comfortable and that disembarkation took longer than expected. Your comments about the facilities are appreciated and will be passed to the relevant teams.
We hope to offer you a smoother, more comfortable experience next time.
Regards
Dave
Stena Line
Very smooth crossing despite heavy…
Very smooth crossing despite heavy seas, a Godsend to someone very prone to seasickness. Very comfortable surroundings.
29 stycznia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re glad the crossing was smooth despite the heavy seas and that you found the surroundings comfortable. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re glad to hear you found the booking and boarding process easy and that your cabin was comfortable and clean. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Friendly staff good food and a lovely…
Friendly staff good food and a lovely cuppa sailing with stenna line was the highlight of my trip.Had a good time on board the Ben my chree want to do it again sometime
29 stycznia 2026
Odpowiedź od Stena Line Ireland
Good afternoon,
Thank you for your 5 star review. We’re delighted you enjoyed the friendly staff, good food, and a lovely cuppa onboard the Ben‑my‑Chree. We’re glad it was a highlight of your trip and hope to welcome you back again soon.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re glad to hear you found everything well organised, the boats clean, and our team helpful. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
The ship Ben My Chess,isn't suitable…
The ship Ben My Chess,isn't suitable for a 4 hour crossing ,there is no comfortable seating in fact I'd say the seating has been designed so thet you can not stretch out.
25 stycznia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for sharing your review.
We’re sorry to hear that you found the seating on the vessel uncomfortable during your crossing. We understand how important suitable seating is and we’ll make sure your comments are passed to the relevant team. We appreciate you taking the time to let us know.
Regards
Dave
Stena Line
To independent in another country..
To be able from one country to another with minimal pressure. To be independent by having your own transport.
28 stycznia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for sharing your 5 star review. We are delighted to hear of your positive experience travelling over with us and we hope to welcome you back onboard again soon.
Regards
Dave
Stena Line
Appalling service
Appalling service. Very limited facilities on board. Should have been informed at time of booking. Would have made other arrangements
22 stycznia 2026
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for taking the time to share your review.
We are sorry to hear that your experience did not meet expectations. We understand how disappointing it can be to travel without the facilities you were hoping for.
We do have to operate with different vessels from time to time for operational requirements and these may have more limited onboard services, and we appreciate that this may impact your journey. We always aim to provide as much information as possible at the time of booking, and I’m sorry if this wasn’t made clear on this occasion.
Your comments have been shared with our teams so we can review how we communicate vessel facilities going forward. If you wish to discuss this further please contact our customer services team via the contact form at stenaline.ie/contactform
We hope to welcome you onboard in the future.
Regards
Dave
Stena Line
Odpowiedź od Stena Line Ireland
Good morning,
Thank you for sharing your 5 star review. We’re really pleased to hear your sailing was smooth and that disembarkation was orderly. We appreciate you taking the time to share your review and hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Doświadczenie Trustpilot
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