After I purchased G45 off of Starfire Direct website, I received a call from Scott Nunes promptly asking if I needed anything or if I had any questions that I needed addressed. He was very helpful in... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We ordered a fire pit 6/24/24…..with estimated delivery in July…then they said they encountered production problems and delayed delivery till October…it is now 10/26/24 and I’ve emailed and called wit... Zobacz więcej
We have been thrilled with the refresh on our existing natural gas patio fire pit with a new burner ring and copper fire diamonds. We now have a beautiful, large flame and the fire diamonds are an ap... Zobacz więcej
Scott Nunes is amazing. He is very knowledgeable and was able to help me find a glass burner that I could retrofit into my existing enclosure. Fake logs be gone! Welcome a warm soothing green glow wit... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At Starfire Direct, we realize that having the best prices does not make you a great or successful company. Rather, it's all about the customer experience. We work hard to make sure our website is informative and as easy to use as possible. We spend as much time as necessary with each of our customers so that they can get the products that will work best for them and their budget. Our knowledgeable staff is certified and trained to provide the best advice on every product we sell. Give us a chance to earn your business and see what the Starfire Direct difference is all about!
Dane kontaktowe
42168 Remington Avenue, 92590, Temecula, Stany Zjednoczone
- 866-578-8538
- info@starfiredirect.com
- starfiredirect.com
Very pleased
Very pleased with this product. The cobalt blue is a beautiful color and then to add some reflective pieces in really makes it sparkle with or without the fire lit. It also arrived very quickly!
Received gas burner kit without logs
Received gas burner kit without logs. Customer Service told me that the logs had not been manufactured yet, even though Starfire Direct's website showed the parts as being in stock. Customer Service could not give me a date when the logs would be manufactured & shipped. After I posted a review on Yelp & BBB websites Starfire's manager called me and told me the logs would be delivered the next day. I did receive them.

Odpowiedź od Starfire Direct
To be honest
To be honest - I've had this for over a week and haven't opened it yet. I 'hope' everything with it is & will be fine. Only reason I didn't give 5 stars is because I had to make contact to find out if/when it was going to ship? I ordered it & then - nothing - for over a week...kinda weird. But I trust all will be good.
I purchased an assortment of colors and …
I purchased an assortment of colors and shapes for my fathers day gift for my husband, to go with his new propane tank fire pit. He absolutely loves it, and even though we live in Texas, our back yard gets relatively cool in the evenings, and we thoroughly enjoyed watching the fire dance in the sea of reflective glass.
Love the fire glass we chose
Love the fire glass we chose! It looks great in our fire table.
I ordered and received an air mixer for …
I ordered and received an air mixer for a propane fire pit. After several attempts to install using pipe dope as well and gas line tape, it was leaking a significant amount of propane. I contacted customer service on 6-10-17 and was told someone would call me the next day. I did receive e-mail stating that a file had been opened regarding this problem, but as of now have had no phone call or other communication. Therefore, I feel that it would be unfair of me to rate this experience, since it has yet to be resolved.
I never received my product
so far so good the product was sent …
so far so good the product was sent quick and looks nice
Ordered 5-26-17 & still have not …
Ordered 5-26-17 & still have not received order.
Fire glass is beautiful and it came in …
Fire glass is beautiful and it came in just a few days.
I love our new fire pit.
Amazing ambience!!
We absolutely love and enjoy our copper firepit with the fire glass!! It brings such ambience to our outside courtyard and is loved by all who see it!! Customer service was simply outstanding as was the delivery and we have referred your website to our friends!! Many years of enjoyment to be had! Thank you Starfire Direct!!
I could not find the product in any …
I could not find the product in any close retail store so I looked it up on line and found the product. I was very happy with the product and the delivery was right on time-as promised.
Fire Pit Glass Beads
Love everything about this product the color the price, how it looks in the fire pit when its lit at night. My only con is shipping takes so long.
Very Happy
Great Prices Great Service Great Product--I love my fire glass!
Timing and delivery were just as …
Timing and delivery were just as promised. Super responsive to emails and very polite. Very satisfied with everything!
PRODUCT CAME IN RIGHT ON TIME AND IS …
PRODUCT CAME IN RIGHT ON TIME AND IS BEAUTIFUL.
The ordering process was quick and …
The ordering process was quick and easy. The parts arrived on time and the friepit is up and running. This is the second, but not the last, time I will use Starfire.
I didn't receive my half order..
Doświadczenie Trustpilot
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