Stannah UK Recenzje 

Good from start to finish. Survey to installation first class

Prompt, efficient and courteous

Excellent service from start to finish

Appalling service:Over 10 years of loyalty rewarded with neglect and ghosting and being ignored. We are a church and a registered charity that has used Stannah for over 10 years. Our lift is a vital lifeline used weekly by elderly and vulnerable congregation members. Sadly, the service we have received has left us hugely upset and disappointed. This review is not written out of malice, but to ensure senior management finally hears our voice.Throughout our 10 years, Stannah has completely failed to keep their end of the deal. We contracted and paid on time for six service visits per year, but they simply have not come out six times a year. Some cases 5 and other less. The lift was surposedly survices however the lift came to a holt. Because of this maintenance neglect, our lift recently suffered a major breakdown due to a severe buildup of dirt and gunk. This is shocking, as Stannah’s records claim it had just undergone consecutive services. The physical evidence proves the lift was completely neglected, exposing exceptionally poor maintenance and record-keeping by the previous management team, who made zero attempts to address our technical issues.We were promised compensation for the distress and the time the lift was out of service, no emergency call out was attempted. Appointments were made and cancelled. and a promise of compensatiob was made. The previous Manager offered a good will psyment not actually saving an amount. We have not got the apolagy we deserve we have continually requested partial refunds for the missed appointments. To date, we have not received a single penny. While we are finally getting regular visits from a reliable local technician, the overall service from the company remains poor. We have repeatedly written to Stannah Customer Services, but we have been ghosted, ignored, or sent contradictory letters that dodge the issue. We have acted in good faith for a decade, but we can no longer tolerate being ignored while our elderly users are left in the lurch. We expect senior management to contact us immediately to resolve this. The new manager as avoided all questions. We have had to request a Subject access and are looking at a money claim. As this ongoing we have entered todays date!

Chairlift was fitted within 6 working days of home/stair assessment. The two guys Carl and Roberto who fitted it were pleasant, polite and efficient. Very tidy and fitted the lift to allow as much room as possible to still be able to walk up the stairs. Good communicated enables us to come to a mutual decision regarding use of socket and concealing cables. All controls etc explained satisfactorily.

Having paid £5,590 in 2018 for a stair and circumstances change death of the primary user of admission to a care home. Stannah will then charge you £540 to remove the item when they should be reflecting their brand values.

Great service from the beginning making an appt all the way thru installation. All staff were lovely and mum really happy with the stairlift

Carpenter came to fit extension bannister and was very quick efficient and cleaned up afterwards. Bannister looked lovely!
Engineer came next day to fit stairlift and was very friendly and also quick and efficient. Demonstrated fully how to use clearly. Would highly recommend Stannah.

professional support, helpful advise, and expert service.

Hi
I would like to thank all involved of the installation of a Stannah Stairlift to my parents house, this was achieved in such a short space of time and to a high standard.
We are all very grateful and happy that this provides the quality of life required for my parents, it did take a little time for my mum to get use to it but she is flying along now.
This had been talked about for some time but not achieved. When we approached Stannah they were very helpful and informative, they also were able to achieve the time line we requested including the alterations that were required.
We would strongly recommend Stannah and can’t Thank them enough.

Friendly and efficient

Stannah is an excellent company. I thoroughly recommend their chair-lifts.

Stannah staff I spoke to were very helpful. Having bought a chair-lift from them last November and found it of great help, I have now purchased a second one for the upper floor.

All done very professional and came over much better than rival companies,
Installing was easy and quick
Measurements all good

Friendly courteous and reliable engineers. Stannah stairlifts are sturdy and easy to use. Servicing is thorough and regular. Quiet when in use and my cats have become thoroughly used to it and often run upstairs beside it when in use.
Thank you Stannah for a first class product.

Very efficient and pleasant engineer.

Engineer was on time. He worked diligently and explained what he was doing. Gave some useful tips on cleaning.

The Stannah engineer, Richard, was effiicient, friendly and on time.

Stannah engineer was very professional and helpful.