Stair Warehouse had the product I needed in stock, they communicated very well during the order and shipping process, the product was received on time in a well protected package. I recommend this com... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was received in a timely manner and the order was correct. Unfortunately, I ordered the wrong “shoes” for the balusters. I purchased the correct “shoes” and called and was advised to return the wro... Zobacz więcej
Costumer service over the phone was great. I had a few questions that they had to research but quickly got back to me with the requested information. The product I order shipped quickly and was carefu... Zobacz więcej
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All iron balusters came damaged on first few orders. Chips all over each baluster because they were not wrapped properly in the shipping box. Shawn Capell reached out to me to make this right.... Zobacz więcej
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Napisane przez firmę
Exceptional Quality! Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters. Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability. Wide Variety: We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more. We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Satisfaction You Can Count On
We’re with you from start to finish
From selecting the right items to fit your home to making sure your order arrives and your project turns out the way you pictured it, our team is here to help you get results you’re proud of.
Dane kontaktowe
4714 FM 1488 RD, Suite 105, 77384, Conroe, Stany Zjednoczone
- 800-591-7224
- shawn@stairwarehouse.com
- stairwarehouse.com
Exceptional Quality Stair Parts
4,8
Doskonała
289 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great products and customer service.
Great products and customer service.
My only complaint was the slow delivery.
6 lutego 2026
Odpowiedź od Stair Warehouse
Hi Kevin,
Thank you for your review and for the positive feedback. We truly appreciate your business and your support.
Please don’t hesitate to call me anytime if you need anything.
~ Shawn
832-797-8219
The spindle that I ordered is solid…
The banister that I ordered is solid and very well-made. I wish they made a thicker metal spindle to replace the wood ones that I have. I have a very large home and the spindles look dainty compared to the entry size. My only real gripe is the absolutely ridiculous shipping prices!
Update on 3/23/26: the owner reached out to my original review and he worked out a deal with me. The fact that he cared enough to do that means, to me, he cares about his company and his customers. I will be using them in the future for my stair needs. Thank you
21 lutego 2026
Odpowiedź od Stair Warehouse
Hi Bo,
Thank you so much for your incredibly positive review—we truly appreciate your support and your business. It means a lot to us, and we’re grateful for the opportunity to work with you.
We look forward to working together again in the future! Please don’t hesitate to call or text me anytime at 832-797-8219 if you ever need anything.
Thanks again,
Shawn
832-797-8219
john Stevens designed and put together…
john Stevens designed and put together all the parts
Your shipping department though got the diameter of the big two wrong once and had to re-ship and shorter pieces. They also shorted me on the LED strip made it only 39 feet instead of I need 41
2 lutego 2026
Odpowiedź od Stair Warehouse
Hi Richard,
Thank you for your review and feedback. We truly appreciate your business and your support.
We’d love to see pictures if you happen to take any. Please text or call if you need anything. 832-797-8219
Best regards ~ Shawn
Pete of Calif.
Great support and helpful with phone questions. delivery was in good time, complete and no damage. online catalog took some getting used too but the selection was so large it was understandable. every item of the delivery was quality.
29 stycznia 2026
Odpowiedź od Stair Warehouse
Thank you for the wonderful review! We sincerely appreciate your business and would be delighted to see a picture if you’re able to share one. Please feel free to text or call me anytime.
~ Shawn 832-797-8219
Odpowiedź od Stair Warehouse
Thank you so much for your kind review, Louren. We truly appreciate your business and are grateful for your support. If you get a chance, we’d love to see any pictures you’d like to share!
Blessings ~ Shawn
Working with Stair Warehouse has meant…
Working with Stair Warehouse has meant not only a beautiful product(s) but also a great customer service experience with clear and thorough communication and answers to questions when the need arises.
3 lutego 2026
Odpowiedź od Stair Warehouse
Thank you so much for your wonderful review. We truly appreciate your business and look forward to working with you again in the future.
Please feel free to call me anytime if you need anything at all.
~ Shawn
832-797-8219
Odpowiedź od Stair Warehouse
Robert,
Thank you for your 5-star review! We truly appreciate your business and are grateful for your support.
If you get a chance, we’d love to see pictures of the finished project.
Blessings,
Shawn
You can only get 2 of the 4 screws in the angled fixtures. The fixture needs to be flat against handrail for its cover to cover correctly. The spindles on flat surfaces work well with your fixtures.
All parts came well packaged and on time.
1 lutego 2026
Odpowiedź od Stair Warehouse
Richard,
Thank you for your review and kind words. Please feel free to call or text me at 832-797-8219 if you need additional screws—we’ll be happy to send them your way.
Enjoy the rest of your day.
~ Shawn Capell
832-797-8219
Good experience and top quality…
Good experience and top quality materials. I order here all the time
27 stycznia 2026
Odpowiedź od Stair Warehouse
David,
Thank you for your kind words. We truly appreciate your business and look forward to working with you again on another project.
Please feel free to call or text me anytime at 832-797-8219.
~ Shawn Capell
Odpowiedź od Stair Warehouse
Thank you for your feedback and your wonderful review. We truly appreciate your business, Shawn.
Please don’t hesitate to reach out if you need anything at all.
~ Shawn
832-797-8219
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review, Tyler! We truly appreciate your kind words and your business.
Thanks again for choosing us!
Great products and company
Great products with a company that works hard to take care of their customers. I had a problem with one railing bracket out of six and Shawn corrected the issue as soon as he became aware of it. I couldn’t as for anything more.
29 stycznia 2026
Odpowiedź od Stair Warehouse
Terry,
Thank you for your kind words and the great review. We truly appreciate your business, Terry and hope you enjoy the rest of your day.
Feel free to call anytime if you need anything.
~ Shawn
832-797-8219
availability
You have the materials that i was looking for, was easy to order and shipping was as promised
30 stycznia 2026
Odpowiedź od Stair Warehouse
Thank you for the excellent review and kind feedback. We truly appreciate your business and look forward to working with you again in the future. Please feel free to call or text anytime.
Best regards,
Shawn
832-797-8219
Quick and easy
27 stycznia 2026
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review and kind words, Rosenne. We truly appreciate your business and your support.
Please feel free to reach out anytime; we’re always happy to help.
Best regards,
Shawn
Odpowiedź od Stair Warehouse
Thank you for your review, Michael. We truly appreciate your business! Please call if you need anything. Shawn ~ 832-797-8219
Received everything I ordered and…
Received everything I ordered and quality was great!
5 stycznia 2026
Odpowiedź od Stair Warehouse
“Thank you for the 5-star review, Tom, and for your kind words. We truly appreciate your business. Have a great day! ~ Shawn”
Quality control update
I ordered 8 newel posts in poplar.
Build quality is good but on opening the cartons 3 of the units have dings or dents on edges and base. It's not worth returning as I need to get this project completed, but it is disappointing as now I have to juggle faces and locations to hide defects. They were packaged fine.
Update as of January 22nd. The company owner reached out to me with apologies and very kindly offered a lump sum rebate by way of apologizing which I accepted. It's really nice these days to find a company who wants to make things right.
5 stycznia 2026
Odpowiedź od Stair Warehouse
Thank you so much for the kind review, Philip. We truly appreciate your business and we’re glad we were able to make things right
Quality red oak quarter turns
The red oak quarter turns delivered on time and are nice quality. They match the straight red oak railing I purchased at our big box store. You offer them at a lower price than other stores
6 stycznia 2026
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review and kind feedback. We truly appreciate your business and your support.
Have a wonderful day!
Shawn
Stair parts shipped out very quickly
Stair parts shipped out very quickly. Great customer service.
6 stycznia 2026
Odpowiedź od Stair Warehouse
Thank you for your great review and kind words, Chris. We truly appreciate your business!
Best regards,
Shawn
The straight stops fit fine for the…
Update: The company read the review and contacted me. They explained their angles are 37 degrees, mine are 35 degrees. Nothing either of us can do about this. But they offered me a refund on the angle pieces and agreed that the black caulk was the best option. I appreciate a company that stands behind their product!
Original: The straight stops fit fine for the most part. But NONE of the angle pieces fit. So now I'm spending a bit of time taping everything off to use black caulk to cover up all of the exposed parts.
1 stycznia 2026
Odpowiedź od Stair Warehouse
Hey Tracy, We’ve issued your refund. It was nice talking with you, and I’m glad we were able to get everything resolved and make you happy.
~ Shawn
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.