Stair Warehouse had the product I needed in stock, they communicated very well during the order and shipping process, the product was received on time in a well protected package. I recommend this com... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was received in a timely manner and the order was correct. Unfortunately, I ordered the wrong “shoes” for the balusters. I purchased the correct “shoes” and called and was advised to return the wro... Zobacz więcej
Costumer service over the phone was great. I had a few questions that they had to research but quickly got back to me with the requested information. The product I order shipped quickly and was carefu... Zobacz więcej
Reakcja na opinię
All iron balusters came damaged on first few orders. Chips all over each baluster because they were not wrapped properly in the shipping box. Shawn Capell reached out to me to make this right.... Zobacz więcej
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Napisane przez firmę
Exceptional Quality! Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters. Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability. Wide Variety: We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more. We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Satisfaction You Can Count On
We’re with you from start to finish
From selecting the right items to fit your home to making sure your order arrives and your project turns out the way you pictured it, our team is here to help you get results you’re proud of.
Dane kontaktowe
4714 FM 1488 RD, Suite 105, 77384, Conroe, Stany Zjednoczone
- 800-591-7224
- shawn@stairwarehouse.com
- stairwarehouse.com
Exceptional Quality Stair Parts
4,8
Doskonała
289 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We had a great experience with Stair…
We had a great experience with Stair Warehouse. Shawn was incredibly helpful, all pieces arrived quickly, and the white oak railings are high quality and beautiful. Highly recommend!
31 grudnia 2025
Odpowiedź od Stair Warehouse
Thank you for your kind words, Elizabeth. It has been a pleasure working with you, and I’m glad to hear you’re happy. Please feel free to call me anytime if you need anything in the future.
Blessings,
Shawn
832-797-8219
An exceptional experience
Stair Warehouse is very helpful and on top of their game. They do everything possible to make sure your buying experience is seem less and correct.
14 stycznia 2026
Odpowiedź od Stair Warehouse
Thank you for the great review, Greg! We truly appreciate your business and your kind feedback. If you need anything at all, please don’t hesitate to reach out.
— Shawn 832-797-8219
Shipped quicker than expected
They are a shipper, so at first the shipping time was long, but order still showed up in a reasonable time, spindle shoes are good in consistency and quality.
8 stycznia 2026
Odpowiedź od Stair Warehouse
“Thank you so much for your wonderful review, Scott. We truly appreciate your business and your kind words. Blessings, Shawn.”
We received everything we ordered…
We received everything we ordered without any damage.
31 grudnia 2025
Odpowiedź od Stair Warehouse
Thank you so much for your 5-star review and kind words, Beth. We truly appreciate your business and would love to see a photo if you have a chance. Blessings, Shawn
Odpowiedź od Stair Warehouse
Thank you for your kind words, James. We’re thrilled to hear that you enjoyed your experience, and we truly appreciate your business.
Best regards,
Shawn
How an order should be
I ordered, you shipped. Order was correct and packaged well. Shipping was fast, a smidge pricey; but I am no logistical expert, that’s probably what UPS charges you. I appreciate not having to call to follow up and getting what I ordered quickly.
5 stycznia 2026
Odpowiedź od Stair Warehouse
Thank you so much for the kind review and 5-star rating, Ryan. We truly appreciate your business, and if you happen to take any photos, we’d love to see them. Blessings,
Shawn
Odpowiedź od Stair Warehouse
Thank you for the great review! We truly appreciate your business and your feedback. Please don’t hesitate to reach out if you need anything in the future.
— Shawn | 832-797-8229
Helpful and quality materials
Ordered Parts for a contempary stair railing. Customer Service was very helpful in determining the materials required. Everything arrived well packaged and in a timely manner. I had 3-16' handrails that came in by freight. They were perfectly straight and undamaged or blemished. Top quality product. Would deifinitely recommend and use again
7 grudnia 2025
Odpowiedź od Stair Warehouse
Thank you so much for the 5-star review and your kind words. We truly appreciate your business, Tony. Please feel free to call me anytime at 832-797-8219.
5 Stars
We have had a really good experience working with Stair Warehouse over the last two years. Helpful staff and great products.
4 grudnia 2025
Odpowiedź od Stair Warehouse
Thank you so much for your great review and kind encouragement, Eric. We truly appreciate your business. Merry Christmas!
~ Shawn 832-797-8219
Easy ordering
The stair warehouse website was easy to use in ordering the supplies for my railing. All items were shipped in a few days after I ordered them. They sent me emails with the tracking numbers, waiting for the packages to arrive.
5 grudnia 2025
Odpowiedź od Stair Warehouse
Thank you so much for your kind review, Tony. We truly appreciate your business and would love to see photos if you get a chance.
Enjoy the rest of your weekend!
~ Shawn
They followed up after shipping and…
They followed up after shipping and helped me find a missing package that wasn’t missing but got placed with other stuff ! They checked their warehouse and responded quickly and all is well ! Thanks for answering the phone and following up on our order !
25 listopada 2025
Odpowiedź od Stair Warehouse
Thank you for the kind review, David. We truly appreciate your business and are glad to hear you’re happy with everything.
Blessings,
~ Shawn
Odpowiedź od Stair Warehouse
Thank you so much for the wonderful review, William. We truly appreciate your business. If you ever need anything, please feel free to call or text me anytime at 832-797-8219.
We are a delivery company and deliver…
We are a delivery company and deliver furniture and appliances. Unfortunately during a washer/dryer combo that was being taken upstairs, one of the guys lost their holding and the unit came back on the other guys. He was pushed into the customer's stair railing; which resulted in some of the balusters being damaged and/or broken. Balusters are NOT easy to find!! Our original order was entered incorrectly, and so we had to reorder. Thank you for your help so we can get this customer's damages taken care of!!
31 października 2025
Odpowiedź od Stair Warehouse
Thank you for the great review and the thoughtful feedback. I’m glad we were able to help. We truly appreciate your business and your support.
Odpowiedź od Stair Warehouse
Thank you for the 5-star review, Edmund. We truly appreciate your business and are grateful that you’re happy with our product.
Repeat Customer
We have purchased a few times from Stair Warehouse, and continue to be happy with the prodcut.
1 listopada 2025
Odpowiedź od Stair Warehouse
Thank you so much for your review and your continued business, Shannon. We truly appreciate you and look forward to working with you again in the future. If you ever need anything, please feel free to call me anytime.
~ Shawn | 832-797-8219
Product well packaged only one item had…
Product well packaged only one item had very slight damage with that said sometimes damage is from shippers, when you work with 44" newall posts solid sometimes things just happen still would recommend this product line.
13 listopada 2025
Opinia niezależna
Odpowiedź od Stair Warehouse
Thank you for your feedback and the kind review, Roger. We truly appreciate your business. Please feel free to call anytime if you’d like to discuss any details of your order.
Shawn – 832-797-8219
Helped us immensely
Helped us immensely with an order and called us immediately to remedy the problem. Can’t thank them enough
31 października 2025
Odpowiedź od Stair Warehouse
We truly appreciate your business and your wonderful review, Helen. Please feel free to call me anytime if you need anything. Thank you again.
~ Shawn | 832-797-8219
My order hasen't shipped yet.
6 listopada 2025
Odpowiedź od Stair Warehouse
Hey Kelly,
Thank you for your feedback. I’ve confirmed that your product has shipped.
~ Shawn
Problem was the second delivery
Problem was the second delivery. Materials on a pallet so long the shipper couldn’t deal with it. Quality was good but pulling an 8ft pallet off a liftgate is bullshit.
30 października 2025
Odpowiedź od Stair Warehouse
Hey James,
We always double-pack our products and use extended pallets for longer handrails to ensure everything arrives damage-free. Our customers consistently appreciate the extra care we take with shipping.
Thanks again for your business, and please feel free to call me anytime.
~ Shawn
832-797-8219
I received exactly what I ordered
I received exactly what I ordered. Nice product.
21 października 2025
Odpowiedź od Stair Warehouse
Thank you for the excellent review! We truly appreciate your business and are very thankful for your feedback.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.