Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS Recenzje 

141
•
Wynik TrustScore: 1.5 na 5

1,6

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Oceniono na 1 z 5

DO NOT TRUST THIS COMPANY NOR STAFFORDSHIRE UK (same company, different name). Like many others I paid thousands for lovely furniture, was robbed off by emails for months with excuses, then told he ha... Zobacz więcej

Oceniono na 1 z 5

Before work, Verification took four days and then asked for the same PDF not the answer I needed

Oceniono na 1 z 5

No answers to messages from Facebook site, no feedback via their website, no phone number to reach out to..... Items ordered back in June with delivery for August. As per recent confirmation from Jac... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Ordered on monday got it by Friday , was well impressed. Started putting together yesterday going to finish the last quarter off today. Its solid enough although could be a little deeper and higher b... Zobacz więcej

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Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS


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Wynik TrustScore: 1.5 na 5

141 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Wszystkie recenzje

(141)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

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Oceniono na 5 z 5

Maze rattan sofa set

I Ordered the maze rattan Oxford 2 seater sofa set. I am so pleased with the quality of it and looks beautiful. I would really recommend Staffordshire uk the customer service is spot on

8 kwietnia 2022
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Hi Gill,

Thank you so much for your review. I love selling our Maze range as I know customers are going to love the product.

If you ever need anything in the future please just drop us a message at info@nowitshomely.com

We updated our website for a fresh look.

Have a lovely summer
Jacob

Oceniono na 5 z 5

Excellent service

Excellent service - very helpful.

22 marca 2022
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Hi Kay,

Thank you so much for your review as a small business it really means a lot. If you ever need anything in the future please just drop us an email and I will see how I can help.

Oceniono na 5 z 5

Great company excellent pricing

Great company excellent pricing. Good customer service.

15 marca 2022
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Hi Michael, thank you so much for leaving the review it really means a lot. As you know I am still a small business ran by myself so these make my day.

Hope you and the family are getting as much use out of the Pulse Rectangular Corner Dining Set you purchased.

If you ever need anything else please just pop me an email.

Speak soon
Jacob

Oceniono na 5 z 5

I would definitely use Homely again...

Amazing garden sofa set at a good price. A pleasure to deal with, couldn't be more helpful and delivered on time, first-class!

15 marca 2022
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Hi Justin,

Thank you so much for your review. It was lovely dealing with you and your wife! Glad to hear the Barcelona Corner Sofa arrived just in time for your family garden party.

Hope we have a lovely summer so you can use it as much as possible

Kind Regards
Jacob

Oceniono na 5 z 5

Paris 4 door wardrobe in…

Purchased the Paris 4 door wardrobe in grey , good quality nice design, delivery was quick and it was easy to assemble but a big job ! with clear instructions- excellent communication from Jacob the owner of this company. Very pleased

22 grudnia 2021
Opinia niezależna
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Hi Steve,

Thank you so much for your review. It really makes a difference and helps put a smile on my face when I see happy customers.

If you ever need anything else please let me know.

Jacob

Oceniono na 5 z 5

Chest of draws excellent refund process

I bought a chest of draws and when it arrived it was bigger than I had hoped. It would have been wise to have measured before ordering, but luckily I was able to send back the opened package of draws and get a full refund. I spoke to Jacob who owns the furniture business via email about the situation. He was happy to give me full refund if the furniture wasn't damaged. He couldn't resell it because it was opened but he very generously gave the draws to The Alice Charity. It made the process easy and refunded me straight away. I would buy from this business again as it is a trustworthy business.

9 grudnia 2021
Opinia niezależna
Oceniono na 4 z 5

Purchase and delivery of garden furniture. …

Whilst we experienced an unfortunate delay in the delivery of our garden furniture, some 4/5 months, it was accepted that was caused because of a ‘double whammy’ effect of Covid delays, transporting from China and the Suez Canal being closed for a couple of weeks in the summer because of a shipping accident. When the furniture did arrive. it was in first class condition and good quality.

23 listopada 2021
Opinia niezależna
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Hi Nicholas,

Thank you for your review and an honest review. Delivery schedules last year were a nightmare and there was nothing more infuriating than late deliveries. Thankfully this year deliveries are a lot smoother and so are my stress levels.

Hope you and the family are loving the Winchester set you purchased from us.

if you ever need anything else please let me know
Jacob

Oceniono na 1 z 5

Horrendous to deal with.

Returns policy not clear! This is the monkey of the business, you are actually receiving your product from abroad, so if you do want to return it they will charge you THEIR fee to do so and wont guarantee a refund if you use your own! None of this is stated anywhere in their T&C's, the company, Staffordshireuk, is registered in the UK but wont let you send the product back to them even though it's from them you purchased.
If you challenge their policy they just stop communicating with you, basically, they already have your money so it's your problem not theirs.
Offered a pitiful 10% partial refund which you feel is your only option in the end because they wont reply to emails!!
Would definitely NOT recommend I will definitely NOT use again.
In reply to yours below.
The offer of £70 was after communication stopped, the pitiful partial refund I mentioned above.
I didnt change my mind, the product wasn't suitable, it came flatpack, not as advertised, so I had to get somebody to build it for me!
The charge for return, £60, was to send back to a company abroad! NOT stated anywhere in your T&C's, I was dealing with YOUR company based in UK therefore expected to return to YOU, not somewhere abroad!
Lastly, I have been back in touch, the outcome of offering a money off voucher, that was useless to me, to remove this review speaks volumes. How many other reviews have to bribed customers to remove!

24 października 2021
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Hi Tracey,

I am so sorry you feel this way. I know you were not satisfied with the product you purchased and one of the main reasons was that it needed assembling. On the product description it does say if the item does need assembly. The majority of our luxury garden furniture all comes fully built and saves on the hassle whereas the economy range we use to sell was all self assembly.

As you wanted to return the item because you had changed your mind and it wasn't what you wanted you would need to pay the return postage. We could still arrange for the collection of the furniture but you would need to pay. If the furniture was damaged or faulty then this would not be the case and it would be free of charge.

As we communicated I offered you a £70.00 refund as a gesture of goodwill because I wanted you to feel valued. You accepted the £70.00 and I thought you left a happy customer. So it's a shame that you have gone away so unhappy and we did not know.

As I read your review I thought I would contact you as I wouldn't want any customer having a poor experience with myself. You explained that you had sold the furniture so I offered you a voucher which could be used on any items or by any of your friends and family. You would have preferred the money sent to your bank which I understand is more appealing. As the value of the voucher was so high I could not offer you this. This was not a bribe but a way of showing that I do care about my customers and that they are valued.

I don't know how many other businesses would contact a customer from a bad review and try to make amends and take even further steps to try and make a customer happy.

As always it's a shame you have taken this view as I do not feel it is a true reflection of the business I am trying to create.

Jacob

Oceniono na 5 z 5

Great Communication

Ordered outdoor furniture at a great price. Jacob contacted me to say that the original order would be delayed due to issues with stock delivery. He offered an alternative model option for the same price which could be delivered on time. We were happy to stick with the original model with a later delivery. Jacob communicated throughout the process in a prompt, polite, professional yet friendly manner. It was a pleasure to speak with him. We have been really pleased with the product & communication. Would definitely order from here again. Thank you Jacob!

3 października 2021
Opinia niezależna
Oceniono na 5 z 5

A great company to deal with

A great company to deal with - I ordered a storage unit and matching coffee table from this company - I all honestly there was an issue with the coffee table which was the wrong colour - but Jacob rectified this issue and within 2 days I was sent the new coffee table and the wrong colour one returned - thanks Jacob

27 września 2021
Opinia niezależna
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Thank you so much for your review. it is not always going go right but I like to think when it goes wrong we do everything we can to make it perfect.

Oceniono na 5 z 5

Thank you

This is a tough one to write as I ordered my garden furniture at the beginning of the lock down .....we had no idea that the tankers and the shipping would become an issue
Needless to say I didn't receive my garden furniture in time for the summer ( I know we didn't have much of one ) ironically it arrived the day before I went off on my holidays

HOWEVER this will not stop me buying from Staffordshireuk again in the future

Jacob could not have been more professional and efficient if he had tried, he kept me informed of everything that was happening , he gave me the option of a full refund when he realised the delivery date was being pushed over and over again
He even offered me a free gift to say sorry which, of course, I declined, his family run company is in its early stages and we should support these people not be taking away any of their well earned takings

well done Jacob and thanks for all your help...the plus side to all of this is I now have a brand new set of furniture ready for next years sunshine

27 września 2021
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Hi John,

I hope life is keeping you busy but giving you just enough time to enjoy your beautiful garden.

It was lovely chatting to you and thank you so much for the review it really means a lot to me.

Hope you are getting lots of use out of the Winchester set you purchased from us and as always if you ever need anything just pop me an email and I will see what I can do.

Oceniono na 5 z 5

Garden dining set

Having waited a long time for our garden furniture but always kept updated by Jacob we have now received our Garden Dining Set. We are so pleased with our purchase and happy that we decided to wait. Must mention the delivery lads too as they were on time are very helpful.

25 września 2021
Opinia niezależna
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

I am so happy reading this review, the furniture is so beautiful and I hope you and the family are getting lots of use out of it this summer.

Oceniono na 5 z 5

Jacob has been a star with nothing too…

Jacob has been a star with nothing too much trouble the furniture is terrific, very well made and very comfortable - it arrived a couple of days late (No problem with that) but the delivery guys (From Panther) were not very helpful, they were not keen to carry the furniture onto our patio and refused point blank to unpack it, assemble it and take the packaging away which Jacob said they would do and I have seen other reviews saying that they did unpack and assemble with other of Jacob's customers

23 września 2021
Opinia niezależna
Oceniono na 5 z 5

Amazing quality!

I ordered the garden sectional sofa set in grey, having followed this company on Instagram I knew the quality would be good. I did have to wait around 3-4 months with the shortage of garden furniture everywhere, but it was definitely worth the wait. It arrived flat packed and was easy to build. Jacob was always quick to respond to any questions I had regarding the order and kept me updated with delivery.

18 września 2021
Oceniono na 5 z 5

Ordered Garden furniture set of 2…

Ordered Garden furniture set of 2 benches, 2 chairs and 6' table at end of August 2021. Delivery date set for yesterday 08/09/21 and furniture arrived on time, delivered by friendly driver who assembled the table and made sure we were happy with everything before he left. We are extremely pleased with the set and the price - it has surpassed our expectations and we are very happy with the whole process from ordering to delivery. I had a couple of queries along the way and they were answered quickly and clearly. Will definitely use Staffordshire furniture again and will be recommending the company to my friends and acquaintenances. Steve Barratt - Hastings

9 września 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent company and fabulous garden furniture.

I finally finished making my dream sixteen century Italian Renaissance garden and wanted a sofa set to relax and enjoy the garden. I looked at various companies and Staffordshire UK Furniture had such a good selection that I focused on them.
I decided on the Rio set because of all the different ways of placing the furniture and it had a matching lounger.
I have never bought furniture without seeing it first and was a little concerned. Those worries were swiftly brushed aside when the furniture was delivered. The quality is amazing! The furniture is strong but easily movable, the cushions are so comfortable and well made. It really is a luxurious set and I am so happy with the quality and the comfort.
In summary this is an excellent company, the Rio set is outstanding and the communication skills and service from the owner Jacob is exemplary.

5 września 2021
Opinia niezależna
Oceniono na 5 z 5

Great customer service and love the furniture!

After finding the company online we put an order in for a set of furniture we really liked the look of. As expected ( in our covid world) there were delays but Jacob kept us up to speed with what was happening and when everything would arrive. The delivery company were very professional and helpful and we are very pleased with our new furniture! I would definitely recommend the furniture and company. Very professional, helpful and also personal. I didn’t feel like I was just another customer but that Jacob and team actually cared! Thank you!

5 września 2021
Opinia niezależna
Oceniono na 1 z 5

No customer service line

No answers to messages from Facebook site, no feedback via their website, no phone number to reach out to.....
Items ordered back in June with delivery for August. As per recent confirmation from Jacob (owner) items were shipped via DHL as of 12.08 - no follow up since than or option to get more information. I would not recommend any future purchases to anyone.

23 sierpnia 2021
Opinia niezależna
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Odpowiedź od Energy Casino - 100% do 1 000 zł, Wygrane 2× + 400 DS

Good Afternoon Sebastian,

I replied to your email just before you had written this review. I am sorry you feel this way as mentioned in the email I run this business on my own and have recently caught covid-19 hence why it has taken me longer to get back to customers.

Please have a look at your email and get back to me when best for you.

Oceniono na 5 z 5

Pleasure to deal with…

I wholly recommend Staffordshire Furniture after ordering two separate Maze garden sofa sets. The communication and customer service from Jacob was excellent and the furniture is of superb quality. One of the sets arrived much earlier than expected too. Thank you again Jacob - I’m a very happy customer.

19 sierpnia 2021

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