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DONT TOUCH THIS COMPANY!!!!I ordered a Maze table and chairs set in May and in August Ive still not recieved it. Rung Maze direct in desperation to discover this company has gone bust!

We had been looking for a long time for an outdoor seat and finally found one with Homely. The service was excellent and next time we will start our search with Homely.

Ordered my item on the 22 April 2022 - 6-10 Days delivery time,
3 May 2022 - I requested an update,
4 May 2022 - Informed item would arrive at the warehouse 30 May 2022,
2 June 2022 - I requested news on my item,
4 June 2022 - Informed my item would arrive in the UK on the 23 June 2022,
24 June 2022 - I requested an update on my item,
26 June 2022 - Informed my item would dock on the 30 June and will be in the warehouse 3 July,
5 July 2022 - I requested an update yet again,
7 July 2022 - Informed my item would arrive at the warehouse on the 15 July 2022 and will be delivered 6 working days later,
25 July 2022 - My item was delivered - damaged!!!!!!

I will NEVER use "Now its Homely" again. I have informed all my family friends and work colleagues to avoid this company.

I ordered a light fixture a month ago, got an email with tracking, but the tracking number is invalid. I reached out 4 times to the company regarding this order, and only got one reply, now I can't get anyone to answer my emails. There is no chat or phone number contact info for them.

Ordered furniture on 9th June thinking delivery was within a couple of weeks but still no sign. Last emailed response was end of June and supposedly it would be delivery by 26th. No sign, no communication and not happy and will have to dispute the transaction with the credit card company as a result.

I bought a set of 4 rechargeable pool lights a year ago. Now 3 of the 4 will not charge or work correctly. I have emailed the company and have not received anything from them. I paid good money for there product and I'm very unhappy at the fact they only lasted 1 summer. I did as the directions said and still this happened. Unsatisfied customer

Great service and a great company.
customer service is amazing. No problems at all and a very good quality product
5*

Great experience. Will definitely purchase from them again. By far the best price we found online and the best quality garden furniture we have ever owned. It looks great, and is so comfortable. From start to finish the communication has been excellent, even down to the delivery notifications (the delivery drivers were excellent too). Very pleased! Thank you!!!

I ordered maze pergola mid April as delivery stated within 2 weeks, I had to pay full amount of over £3600. I even chatted on live chat about it, but no mention of a delivery delay.As soon as I paid, I had message to say it would be delivered May 30th not April.Jacob said if there was a problem he would let me know and I received no email to say it was going to be delayed again.As I received no email I paid for decking in the garden to be installed and emailed him on 28th May to ask if everything was going to be ok for 30th. Once again he said delivery is again delayed and would be definitely around June 20th. I told him I could it buy it somewhere else but he promised to match price and said it would be delivered then. I stayed loyal and emailed again just before delivery date and this time he said it would be end of July. I have now got full refund but will not be buying from Jacob again. He did reply to emails but not until I chased the pergola about delivery. It’s a long time for a company to have all that money. I rushed and paid more to have the decking ready when there was no need. As Jacob had price matched the pergola he was not willing to provide platinum delivery as a good will gesture.Very disappointed, he just needed to keep me updated and not wait for me to keep asking.

I haven't received my order and firstly they told me it was going to be x week. Now it is meant to be arriving a week later.

However, the communication has not been fantastic as I'd prefer to receive automatic updates on things and a clear delivery date.

State that furniture is in stock when it isn’t, then will continually lie about delivery times.
Do not purchase unless you can confirm delivery or that they actually have the items in stock.

When my garden furniture arrived, two cushions were missing.... I emailed Jacob, he responded very quickly, and contacted the manufactures, kept me up dated in regards to the manufactures response. I didn't wait long for the replacements..... Great and friendly service. Would definitely buy from Staffordshire again

Ordered a chest of drawers, took some time to arrive and not without problems with the courier but when I notified the company about the problems they acted swiftly to make sure my parcel gets delivered. Thank you!

I recently had a terrible purchase experience with HOMELYBRAND, USA. I confused HomelyBrand with the HOMELY company. HOMELY and HOMELYBRAND are not the same. HOMELY is responsive and cares about their customer service. I am sorry that I posted a bad review for your company by mistake.

We absolutely love our new table and chairs!! We have had so so many compliments about the set!! It’s so different than all the other stuff on the market!! Jacob was so so helpful and came back so quick if we had any questions!! Amazing products and an amazing company. Thank you again Jacob!!

Fabulous furniture and a knowledgeable and helpful team

100% Recommend. Customer service is amazing, all my questions were answered before I place my order. I was kept updated at all times. We are over the moon with our sofa set, quality is amazing. We have had so many compliments.

I ordered some maze outdoor furniture from Homely and my whole experience was nothing short of first class. Jacob is extremely helpful and friendly and appears to work very hard in order to get the customer what they want. I will be going back to buy more from Homely as the whole process from ordering to delivery was very smooth. The delivery arrived exactly when Jacob said it would arrive which is very good considering conditions today with what is going on. Jacob always updated me and I would highly recommend Homely as a company to get your furniture for your home

Gorgeous console table looks perfect in our hallway.

Took ages for product to arrive and I had to keep chasing and chasing. Lamp shade was described as emerald but on arrival it is teal and does not go with the emerald bits i already have. Very disappointed all round.