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Good service, a little delay on delivery

What a wonderful company. We absolutely love our new garden furniture. Looks stunning, price was great and it easy to assemble. We had an issue with delivery - no fault of the company it was the delivery company , but Jacob chased everything up for us and kept us updated every day - excellent communications. Would definitely highly recommend .

Had my new garden set delivered last Monday and, what can I say, I am in love with it! Amazing quality and speedy delivery, not to mention easy assembly, wouldn't hesitate to recommend Staffordshire UK for any further purchases, Fabulous company!

What a fantastic company, couldn’t do enough for us, admittedly there was a delay in getting the furniture but that wasn’t there fault and they kept us informed.
When it arrived it was exactly what we wanted.
Would definitely recommend and cannot thank all the staff for all their efforts and assistance.
A very, very happy customer ⭐️⭐️⭐️⭐️⭐️

Purchased the Garden Sofa Set Grey and Light Wood online on 03.08.21. Received delivery of the full set in its entirety on 09.08.21. Delivery was to the Midlands, UK and it was literally as smooth as angel delight, the couriers were the most pleasant I'd dealt with of late. Very accomodating and happy to give constant updates on the progress of the delivery. Upon receiving there was no evidence of any defects or damage to any of the furniture or upholstery following a very thorough inspection by myself. I had alot of questions about the sofa set prior to ordering. To which these queries were instantly responded to. Staffordshire UK were happy to provide instant responses to queries about this product and other products we were looking at during the time of ordering. We were also provided with constant updates as to the progress of the order. We dealt with a gentleman called Jacob who's customer service was beyond exemplary. The best I've ever received upon purchasing goods online. I very much look forward to our next purchase with Staffordshire UK and will be eager to recommend them to family and friends. We couldn't be happier with the product we purchased and how it looks when built. A truly wonderful and hassle free experience all round. Many Thanks to Staffordshire UK.

Lovely Furniture,suffered the inevitable delay as you do nowadays,Jacob kept us informed every step of the way.As a company I can’t fault them,communication was 1st class.I would not hesitate in using them again.Thank you Jacob.

Very similar experience the bad reviews - ordered in March arrived in July. I did understand that there is a worldwide pandemic and also a huge shortage of shipping space from the far east - all of which are beyond the control of Saffordshireuk.com.
Jacob kept me informed of any delays or changes in the estimated delivery date - he is at the behest of his supplier. I am pretty sure they did not delay customers' orders on purpose - why would you?
If you look on any social media platform you can see there is a shortage outdoor materials - garden furniture, timber etc - it's just how it is.
Anyway, the furniture has arrived - delivered by Panther and the quality, as expected is fantastic. Ther are much cheaper alternatives out there but you do get what you pay for - we have some older Maze furniture, around 5-6 years old and it is like new.
I would recommend Staffordshire UK and Maze for garden furniture

Have to say I was a little cautious at first using this company based on the fact it is a new and small company, but one of the reasons we wanted to support them - we all start from somewhere! We purchased a piece of bedroom furniture and are very happy. Arrived on time - albeit talking 2 delivery attempt (couriers fault), easy to assemble and looks great! I did reach out to Jacob around the delivery issue and his reply was prompt and was quick to help. Overall very satisfied indeed!

Beautiful furniture. Yes, the lead time was around 10-12 weeks but I was aware of this when I ordered and Jacob kept me informed throughout. Well worth the wait, thank you

I just wanted to say what a fantastic experience I had with this company. I'd been let down by another large company (still waiting for my refund from them!) when I came across this page on Instagram. I was suspicious that delivery times were so quick so I messaged them on Instagram and received a really quick reply. I made the order on 5th July and wasn't expecting my delivery until 29th July but I got a text on the 16th to say it would be delivered the next day, 10 days early! We are so happy with the product, it is so high quality, the cushions are well made and really padded and we love it!

Still awaiting delivery .. ordered and paid for in April

I ordered the “Rio” rattan furniture and I am really pleased with the product. The only reason I have not given it 5 stars is that it was 10 days late from the date I had been given. However, I was constantly in touch with Jacob ( I even emailed him with questions before I purchased) who always replied to my emails and I think at the end of the day in the current circumstances the delays are out of his control. He has been very helpful throughout and his customer service excellent. The furniture is of a very high standard and comes very well packed when delivered with all safety and care labels. We haven’t got a large patio and the Rio suits us perfectly with its many different arrangement combinations. All in all GREAT and I would definitely recommend this company and product.

I give this company 3 stars - in the end I had to cancel my order receiving an immediate full refund. Due to circumstances out of Jacob’s control my furniture delivery was continually being moved back and in the end I wasn’t prepared to wait any longer. I’m sure I would have been very happy with my purchase had it arrived on time, but sadly it wasn’t to be and I’ve since gone elsewhere.

Great company to deal with. It is personal and helpful to only be dealing with one person rather than a generic call centre. Thank you.

What a beautiful sofa! So comfy and looks amazing on our new patio. Although we were effected by delays in international shipping due to Covid it was definitely worth the wait. The product is great quality and the service from Jacob exceptional. We always had prompt and friendly replies to emails. The delivery company were also brilliant giving us live updates on delivery and very helpful on arrival. Altogether we are very happy customers! Thanks Jacob and team!!

Lovely products and team. I did have some issues with delivery of the items that I bought although these were fully resolved.

Yes there was a delay in the furniture being delivered due to Covid and manufacturing, but so glad I waited and didn’t cancel the order…..it’s gorgeous!
Any emails I sent for updates were dealt with quickly and in a very friendly manner.
Great delivery firm that the company use, and was kept updated regularly and great that it was easy to track online when my delivery would be.
Jacob, it has been a pleasure doing business with you!
Now where’s the sun…….😊

Incredible customer service from Jacob to ensure we got our furniture in time for a family event. Highly recommend.

Ordered in April told would arrive in begin of June. But now end of July, no feed back had to email them to find out . Bad customer care.

I ordered garden furniture from this company.
I am delighted with the purchase which was delivered early.
The furniture is really top class and delivery to Northern Ireland at a very small charge was a great benefit!
Would definitely recommend this company.