Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Zobacz więcej
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I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... Zobacz więcej
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Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Zobacz więcej
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Informacje dotyczące firmy
- Sklep samochodowy
- również w kategorii:
- Dostawca elementów karoserii samochodowych
Napisane przez firmę
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Dane kontaktowe
2 Commerce Blvd, 32164, Palm Coast, Stany Zjednoczone
- 2032351200
- info@ss396.com
- ss396.com
4,2
Dobra
524 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Perfect kit and fit...
12 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
That is what we like to hear Dan! Thanks for shopping with us!
Odpowiedź od ss396.com
Thanks for taking the time for the review!
Service above industry standard
I made a mistake on my order and had ordered 2 heater cores. A very nice lady called me to clarify and also discuss items on back order. Most companies would have used email and the extra time for that personal touch with a phone call makes all the difference. This will now be the first place I look when I need parts.
11 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Keenan, we were happy to help out! Thanks again for choosing SS396!
The headlight screws and springs were…
The headlight screws and springs were perfect replacements
13 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Glad it worked out well for you Phil! Thanks for shopping with SS396!
The order was received appears defective.
The order was received and checked upon arrival. Further inspection of the part revealed it would not fit correctly. Both packages were scheduled to arrive the same day - one arrived a day later.
13 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Frank, packages can arrive on different days if something is being drop shipped for example. As for it not fitting, give us a ring and let's see if we can help you out!
I got my order in within a week of…
I got my order in within a week of ordering. Thank you for your speedy delivery. Everything looks great from first view.
12 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey Brandi! We are glad to hear that! See you again soon.
Excellent Service, Quality Parts!
Purchased many parts for my 69 Chevelle SS396 restoration, with a few more left to get. Never had a bad experience with Ground Up!!
9 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Thanks Jason! That is what we like to hear!
Fast delivery and great service and the…
Fast delivery and great service and the right parts
5 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Larry, thanks for the review and for shopping with SS396!
Great job as always
12 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Mike, we like to hear that! Thanks for shopping with SS396!
Products and timing
12 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Thanks for the five star review Chad!
Odpowiedź od ss396.com
Thanks for the review!
Product showed up days late no tracking…
Product showed up days late no tracking information was provided
13 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey Michael! I see you placed one order but received two different packages. That is because one item out of three was a drop ship from the manufacturer.
The first package was shipped on 3/2 and an email was sent that night. The second package was shipped on 3/3 and an email was sent that night with tracking as well. Always check your spam/junk folders, as sometimes they end up in there!
Thanks!
I ordered a rear bumper it was going to…
I ordered a rear bumper it was going to take to long so I called back and canceled order the manager said I didn't he listen to the calls and I have to pay the shipping he also would not let me hear the recording so he is lying they are very rude I will not purchase anything else from them
I know for a fact I canceled the order they are lying about the recording that is y they don't let you listen to it
11 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Eric, we’re sorry for the frustration this situation caused. We reviewed the call recordings and notes related to your order and were unable to find any request to cancel prior to shipment. As outlined in our return policy, return shipping is the customer’s responsibility.
That said, we want to resolve this as fairly as possible. Once the bumper is returned, we will issue a full refund including the original shipping cost. We appreciate your feedback and hope this helps bring the matter to a proper resolution.
What a rip-off! Shop elsewhere!
Ridiculously expensive for 2 power steering cables.
Semi FALSE ADVERTISING-VERY MISLEADING ADVERTISING.——They offer a “discount” if you’re a new customer but you have to spend an arm and a leg!
NO CUSTOMER SUPPORT!
Shipping was ridiculously expensive—-$25.00 for 2 (13”) rubber hoses and 2 metal attachments. The shipping costs were almost as expensive as the parts.
DO NOT USE THIS COMPANY!
2 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.
FedEx was the problem
** UPDATE **
The guys at SS396 went above and beyond after hearing my issues with FedEx and made it right. Most companies have a “that’s not us, not our problem” attitude. Not these guys. I will 1000% be a return customer for this project and the next.
FedEx was the problem, not you guys. My tracking said it would be here Thursday. Perfect timing. These trim pieces were the last thing to do before my car was done for a show/cruise on Saturday. The package was then lost in GA for 3 days and didn't show up until yesterday around noon....to the wrong address. Luckily I knew the neighbors who received it and they held onto it for me. Sheesh.
10 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Glad to hear you got your package from your neighbor! Could you please update your review since it was a FedEx issue, not us, but since we worked with you? As we don't like to see 1 star reviews! We would appreciate it! Thanks in advance Deacon!
EDIT: Thank you Deacon!
Odpowiedź od ss396.com
Lou, thanks for the five star review and for shopping with SS396!
Quick shipping and very well packaged.
Quick shipping and very well packaged.
11 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Steve, we are glad your order arrived safe and sound! We hope to see you again!
Very fast shipping order was correct
6 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Thanks for the review!
This is the second time my order showed…
This is the second time my order showed up with the box all tore up and mailing tape put over the open up end of the box. It's amazing that small items make it with the size of the holes in the box. Also the packaging inside the box is very poor, the rear valence was all scratched up. This is the last time I will be using ss396 for parts for my chevelle.
4 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Mike, sometimes the shippers can damage a package. But twice is odd! Can you please give us a call so we can try to make it right for you! Thanks -
Never received catalog
14 lutego 2026
Opinia niezależna
Doświadczenie Trustpilot
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