Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Zobacz więcej
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I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... Zobacz więcej
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Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Zobacz więcej
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Informacje dotyczące firmy
- Sklep samochodowy
- również w kategorii:
- Dostawca elementów karoserii samochodowych
Napisane przez firmę
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Dane kontaktowe
2 Commerce Blvd, 32164, Palm Coast, Stany Zjednoczone
- 2032351200
- info@ss396.com
- ss396.com
4,2
Dobra
524 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The part that I ordered was delivered…
The part that I ordered was delivered fast and in perfect condition.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey Russell, thank you for the review and for shopping with SS396!
Odpowiedź od ss396.com
Thanks for the review and for shopping with us Shannon!
First time ordering from ss396.com
Good prices compared to some other classic car outlets and fast shipping.
The parts I ordered for my 1968 Chevelle were really nice when I unboxed them.
I'm almost ready for summer driving!
24 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
We love to hear things like this Frank! Thanks for shopping with SS396!
Poor support so far compared to other vendors
2 of 3 packages arrived quickly. The third package tracking (Fedex) shows it sitting at a GA location with no updates. I called Ground Up yesterday and was told to wait overnight to se if it changes and to call back if not. Today I call back and I'm told I needed to wait 10 days before they could process a claim. I asked if they could ship another replacement so I'm not holding up a shop bay & customer and we could deal with the missing item after the 10 day period - no go. They refused to help.
I run a restoration shop
2 kwietnia 2026
Opinia niezależna
Odpowiedź od ss396.com
Hi Travis, we’re sorry to hear about your experience. After further investigation into the issue we found that a manager spoke with you right around when this review was posted. During that conversation, it was explained that while carrier claims do have a standard waiting period, we would still send a replacement at no charge. So your shop would not be held up while we worked through the issue on the backend. Our goal is always to keep our customers projects moving, especially when you have a vehicle in the shop and timelines matter. At no point was assistance refused, we were actively working toward a solution. If there was any confusion, we’re more than willing to resolve it and ensure everything is taken care of properly. Just give us a ring if need be!
Kit was fitting for the car model &…
Kit was fitting for the car model & year we were building. No issues!
3 kwietnia 2026
Opinia niezależna
Odpowiedź od ss396.com
We are glad to hear that Jacinto! Thanks for shopping with us and we hope to see you again soon!
fast and received all the right parts
fast and received all the right parts
3 kwietnia 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey Larry! Thanks for the five star review and for shopping with SS396!
Got the part really fast
Got the part really fast. Fit. Good. An. Works. Well. Ut not happy. About shippin cost. Was a throttle cae weighed less then 1 lb. An ut cost me 20 to ship it. Which. I thought was exsecive. But. I. Bit the bullet an ordered it any way
25 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hi Douglas, happy to hear the part worked out well for you! Shipping has been tuff lately with the fuel costs raising the rates. We do offer free shipping on orders over $299 with a promo code, so keep that in mind for the future. Thanks for shopping with us!
Odpowiedź od ss396.com
Awesome Henry! That is what we like to hear! Thank you for shopping with SS396!
The service was good
The service was good. The parts were delivered with in a reasonable time. One out the two parts were incorrect.
23 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey Rodney, please give us a call and we can get this straightened out for you! Sorry for any inconvenience.
Parts came in a timely manner and were…
Parts came in a timely manner and were packaged very well. Everything fit good.
26 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Glad you had a good experience Bob! Thanks for shopping with us!
When I got my headers they had a dent…
When I got my headers they had a dent in them
20 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey Timmy, sorry to hear that. Feel free to give us a ring and get us some photos. We can then determine if it was a shipping issue and try to come to a resolution that will make you happy!
I ordered a turn signal switch for a…
I ordered a turn signal switch for a 1967 chevelle malibu(column shifter). Their website has 3 options for my vehicle. Two of witch are floor shift only. The one I ordered was the only option that would work according to the description. The one I got was wrong and would not work. I think they have an issue with their website description of parts. It kinda seems half arss put together.
I hope they fix this issue. It kinda turns customers off when they have to pay multiple shipping charges and they have nothing to show for it at the end of day.
23 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey F, we would love to resolve this issue for you. But we need some more information, like an order number. Please call our support team and let's see if we can fix this for you!
Fast shipping
Fast shipping. Quality parts . The A pillars fit great. Thwnks
21 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
No, thank you! We appreciate your business!
Every time I place an order you seem to…
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress?
Your marketing team knows when promotions are scheduled to run so they should be added to orders in process. Not doing so is a disservice to existing customers. Like cable companies giving discounts to new customers and not existing ones. Bad business model. If your order process is not set up that way then fix it.
25 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey James, we run various promos each month, and unfortunately we can't go back and add future promos to previous orders. As a promo code needs to be added to the particular order and that would mean re-processing hundreds of orders, which is just not possible. Are you subscribed to our emails? As that is the quickest way to find out about new promos we are running!
I Called to change the order
I Called to change the order, to canceled some incorrect parts. Spoke with someoneone, said no issues. Order shows up has incorrect parts, and missing some parts on the order. Website is terrible for ordering parts.
18 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey RD, we’re sorry to hear about your experience and understand how frustrating this must have been. It sounds like there may have been a breakdown in communication when your order was updated? For me to look into this further I would need your full name, or an order number. Or, if you prefer reach out via phone to our support team so we can resolve this for you!
One part I got is a terrible fit
One part I got is a terrible fit. The rest is ok
16 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Hey Andy, give us a call about the one that isn't fitting. Maybe our tech guy can figure something out for ya.
Parts was in great shape 👌
Parts was in great shape 👌, already installed looks good thanks.
22 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
That is what we like to hear! We hope to see you again Steven!
Timely and well packaged.
20 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Thanks for the review and for shopping with us Paul!
Odpowiedź od ss396.com
Glad you had a great experience! Thanks for shopping with SS396!
ideal content
20 marca 2026
Opinia niezależna
Odpowiedź od ss396.com
Thank you for the five stars David!
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