Her blir man dessverre lurt trill rundt. Jeg bestilte et brett i oktober, forespeilet å få det i mars, men enda ikke noe har kommet. Chat servicen er rask, men helt meningsløst da alt de sier er... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
selected on January 20, 2020 a combo of both Neo & Swap. Allowed additional shipping cost last year, but still got nothing delivered! Have exchanged a lot of emails with squareoff and successor miko... Zobacz więcej
Vor 4 Jahren haben ich über KickStarter ein Projekt unterstützt. Bis heute nichts außer Bitten um noch mehr Geld wegen "unerwarteten" Kosten. Ein angebotener 'Full Refund' war nicht einmal annähernd a... Zobacz więcej
Customer service is very poor. I wanted to return my unopened board. Website stated hassle free 30 day returns. Took a week of emailing to receive the returns form. The board was delivered back to the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We gave the world the first ever telerobotic chess board through Square off chess and want to continue adding a little magic to the everyday lives of people. Through our creations we endeavour to build machines that feel more human than mechanical and give them an enhanced, gen-next experience. A conception of having multi or single player magnetic chess set to have users play chess online via an electronic chess board went on to become a global game changer!
Dane kontaktowe
1,7
Bardzo słaba
233 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The idea is absolutely fantastic and…
The idea is absolutely fantastic and I'm playing a lot, but the product looks more like a prototype than a final product.
1. the app is very poor. During game there are very important missing info, for example the score of the captured pieces. Very often it gets stuck and you lost the game. On top of that is impossible to use the smartphone because it's battery killing. It doesn't neither turn horizontally
2. the rubber of the board is full of waves. I'm playing since days, I rolled it in opposite direction and put some weights on it. It improve but far away to be considered a quality board.
3. The pieces are neither in resins. Just very light plastic. I mean, it is a 200$ chessboard. I would expect at least resin pieces with a certain weight.
Pity because the design of the pieces is very nice.
So it's a very nice starting point, but far to be a very high quality product. Looking forward to new versions.
7 lutego 2023
Odpowiedź od Square Off
Hi Mario, we apologise for the inconvenience caused to you. We have forwarded the valuable feedback we have received to our management so that they can implement it to bring out the best in our product. We have escalated the issue in regards to the issues with the app to the development team and we will release an update soon. Please write to us at hello@squareoffnow.com if you are still facing issues.
Good Customer Service via email…
I was hesitant about not being able to talk to customer service, but I found Sq Off was very responsive via email and facilitated my return and purchase of the Grand Kingdom.
3 lutego 2023
Odpowiedź od Square Off
Dear Guil, Our team has worked hard and we are so happy that we have received your appreciation. We'll be sure to share this positive feedback with the support team.
Squareoff
Outstanding quality, craftsmanship, and loads of fun. Each level challenge is you that’s what I like about SquareOff.
#SQUAREOFF
#ONELOVE
3 lutego 2023
Odpowiedź od Square Off
Hi Edward, Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Odpowiedź od Square Off
Hi Masten, Thanks for leaving us such a wonderful review. We are glad that you loved our product, our dedicated team will be pleased to learn of your high praise.
great chess eboards
works fine on platforms like chess dot com, whitout issues or errors
7 lutego 2023
Odpowiedź od Square Off
Hi Outerelo Salorio, Thanks for leaving us such a wonderful review. We are glad that you loved our product, our dedicated team will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I'm facing a problem since the last…3 weeks
I'm facing a problem since the last three weeks, my Square Off board is not connecting to the Chess.com. This wasn't the case before. I've updated my app as well. Please look into it. Thank You.
7 lutego 2023
Odpowiedź od Square Off
Hi Shraddha, we’re sorry for the inconvenience. Please contact our support team at hello@squareoffnow.com and share a detailed description so that we can help you fix it.
very frustrating
when the red led turns on it is very difficult to correct.
Sometimes it is corrected repeating the last moves but many times it is not.
9 lutego 2023
Odpowiedź od Square Off
Hi Carlos, we’re sorry for the inconvenience. Please contact our support team at hello@squareoffnow.com and share a detailed description so that we can help you fix it.
Great company with great products
1 marca 2022
Odpowiedź od Square Off
Hi Mike, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at hello@squareoffnow.com! Have a wonderful day!
Wrong promises #victor
8 lutego 2023
Odpowiedź od Square Off
Hi Paul, we are extremely sorry for the grievance caused to you. We would like to inform you that the coaching feature ie Viktor will be available soon, it is currently under development. You will be notified on the app once it is available to be updated.
SQUARE OFF PRO is my favorite method of…
SQUARE OFF PRO is my favorite method of practice before I play in rated tournament games. It also allows for post game analysis and that is invaluable in understanding where mistakes were made. Great chess board and its portability is brilliant!
8 lutego 2023
Odpowiedź od Square Off
Hi Kenneth, Thank you for your feedback. We are glad you loved our product and are pleased to know the experience has been good.
Great Board missing Viktor also custom positions need unlocking
Viktor the chess coach is missing and custom positions have to be unlocked those are the main negatives. If there is an error in a position say a piece is knocked over or moved due to turning the board or however an incorrect position may occur it takes multiple tries to get the board to recognize it's fixed and the beeping errors are all the same so you may not know what the issue is. With all of this aside I still love the board because I can play otb essentially without another person at the board and that is why I purchased it initially after all. The only other point I'd like to make is I would like to see the opponents rating when the game starts, I do not see that displayed on the app. If I am playing other square off board owners it would be nice to have sections for beginners and intermediate level players as of now it seems it's either no starting rating or 1600 to 1800 so I haven't played other square off members yet. Thank you. I believe I have provided the most constructive honest review I can and I hope this helps.
8 lutego 2023
Odpowiedź od Square Off
Hi Jonathan, we would like to inform you that the coaching feature ie Viktor will be available soon, it is currently under development. You will be notified on the app once it is available to be updated. We appreciate you taking the time and giving us feedback to improve our product. We have forwarded the valuable feedback we have received to our management so that they can implement it to bring out the best in our product and our Square Off App
Amazing products but delivery takes…
Amazing products but delivery takes AGES, literally 8 MONTHs for chess pieces!?!?
30 września 2022
Odpowiedź od Square Off
Hi Fred, we completely understand your grievance. As we have checked the system we observed that you have placed an order for the Neo & Swap chess pieces which will be delivered by 31st May 2023 as we just fulfilling deliveries of Neo & Swap. Please email us at hello@squareoffnow.com if you are lookin to buy chess pieces for the Grand Kingdom set.
Not bas but it must improve
Good game experience. Bad delivery time. The app has to be more developed, for example it´s not easy to accept friends, sometimes the conection playing online fails and is difficult to find rivals.
7 lutego 2023
Odpowiedź od Square Off
Hi Sergio, we are extremely sorry for the inconvenience caused you due to delayed delivery and app issues. Please contact our support team at hello@squareoffnow.com and share a detailed description so that we can help you fix it.
It didn’t work and no one from customer…
It didn’t work and no one from customer service got back to me
22 grudnia 2022
Odpowiedź od Square Off
Hi Mrs Melanie, we apologise for the inconvenience caused to you. As checked we have not received an email describing the issue you are facing. We request you to kindly contact us via the In-App support or send an email to hello@squareoffnow.com and we will be glad to assist you.
A training mode
8 lutego 2023
Odpowiedź od Square Off
Hi Whitney, thank you for your review. We would like to inform you that the coaching feature ie Viktor will be available soon, it is currently under development. You will be notified on the app once it is available to be updated.
App is bad
App is bad. Not reliable in online games. Experience is for squareoff pro.Battery drains so fast. Needs to charge after every couple of games.
16 listopada 2022
Odpowiedź od Square Off
Hi, we apologise for the inconvenience caused to you. Your problem needs a more detailed examination. Please report it to our technical support team at hello@squareoffnow.com. We are always looking to help our users.
Odpowiedź od Square Off
Made for each other :)
Fast service
My chess board was shipped promptly. My Square Off is great. I have had difficulty figuring out how to use it to play aginst opponents in chesscom or lichess, but I have played against the board's engine and against other Square Off Pro users.
16 grudnia 2022
Odpowiedź od Square Off
Hi Oscar, Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
It seems that it is a product made with…
It seems that it is a product made with care and love. The support is timely, and although I think there are still some pending issues that could be solved with a firmware upgrade, for instance, sometimes the board is not correctly synchronised with an online chess site like lichess or chess.com, I am happy with the experience.
7 lutego 2023
Odpowiedź od Square Off
Hi Leandro, we are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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