Square Off Recenzje 233

Wynik TrustScore: 1.5 na 5

1,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Her blir man dessverre lurt trill rundt. Jeg bestilte et brett i oktober, forespeilet å få det i mars, men enda ikke noe har kommet. Chat servicen er rask, men helt meningsløst da alt de sier er... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

selected on January 20, 2020 a combo of both Neo & Swap. Allowed additional shipping cost last year, but still got nothing delivered! Have exchanged a lot of emails with squareoff and successor miko... Zobacz więcej

Oceniono na 1 z 5

Vor 4 Jahren haben ich über KickStarter ein Projekt unterstützt. Bis heute nichts außer Bitten um noch mehr Geld wegen "unerwarteten" Kosten. Ein angebotener 'Full Refund' war nicht einmal annähernd a... Zobacz więcej

Oceniono na 1 z 5

Customer service is very poor. I wanted to return my unopened board. Website stated hassle free 30 day returns. Took a week of emailing to receive the returns form. The board was delivered back to the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent zabawek i gier

Napisane przez firmę

We gave the world the first ever telerobotic chess board through Square off chess and want to continue adding a little magic to the everyday lives of people. Through our creations we endeavour to build machines that feel more human than mechanical and give them an enhanced, gen-next experience. A conception of having multi or single player magnetic chess set to have users play chess online via an electronic chess board went on to become a global game changer!


Dane kontaktowe

1,7

Bardzo słaba

Wynik TrustScore: 1.5 na 5

233 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Disgraceful and Deceitful. Nothing but empty words.

Disgraceful. You should hang your heads in shame. How dare you have the audacity to ask me. I vent my loathing upon you. I ordered a set of chess pieces over a year ago. You were prompt enough to take my forty pounds and in return, you have only given me empty promises. Countless correspondence and apologies and nothing done.I put it to you, that you are liars and have committed an act of theft upon me. Hang your heads in shame. Shame be upon you.

4 lipca 2022
Logo Square Off

Odpowiedź od Square Off

Hi Milford Haven, we are extremely sorry for the grievance caused to you. We have escalated the issue to our logisitics team and we will share the shipping details with you on email. Requesting your patience in the meanwhile.

Oceniono na 3 z 5

In general I like playing on the board…

In general I like playing on the board but what I don’t like is the Information LED going in the red when I’m attempting to play a legal move. It is has happened several times. It’s as if the board is buggy or the computer doesn’t accept my good captures like Qd8xg5 which was good and legal move. The Pro board definitely needs a firmware upgrade. Can a firmware upgrade be down?

6 lutego 2023
Logo Square Off

Odpowiedź od Square Off

Hi Lucien, we’re sorry for the inconvenience. Crashing or lagging problems are closely related to devices. Please contact our support team at hello@squareoffnow.com and share a detailed description so that we can help you fix it.

Oceniono na 5 z 5

The chessboard is awesome!!

The chessboard is awesome!! Really like playing on automated chessboard. It has increased my love towards the chess.
Their customer support are quick to resolve the issue.

15 lutego 2022
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Odpowiedź od Square Off

Glad to hear that. Hope you Enjoy your games!

Oceniono na 5 z 5

Product does not work it doesn't meet expectations it came broken not working

This product does not work I had this product a month and it doesn't work like they say it work it came damaged not damaged with physically but the AI doesn't work properly so that's my concern when I play against the AI it just doesn't function properly

3 lutego 2023
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Odpowiedź od Square Off

Hey,
You can either report the AI issue via the app. The team will help you resolve your issue.

Oceniono na 5 z 5

After over 25 years away from the game…

After over 25 years away from the game the AI has helped me improve faster then I ever imagined. It also enabled me to play interactive games with my young nephew who lives many hours of drive time away.

27 stycznia 2023
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Odpowiedź od Square Off

Mission Accomplished!

Oceniono na 1 z 5

Nothing was done

Nothing was done. Ticket was closed and nothing was fixed or communicated.

3 lutego 2023
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Odpowiedź od Square Off

Hey,
We are sorry for what you have faced.
Please reach out to us on support - hello@squareoffnow.com
We will resolve the issue at the earliest.

Oceniono na 5 z 5

Unique and exciting automated chessboard

At first I was a little sceptical about the product as in their website it was written "pieces move on their own".I wanted to gift my husband this smart chessboard as he is a chess enthusiast. When he played his first game, we were WONDERSTUCK when we saw the opponents pieces move automatically on the board! I would definitely recommend this board to all.

19 stycznia 2023
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Odpowiedź od Square Off

Thank you Maam!

Oceniono na 5 z 5

Very nice boards

Very nice boards, I’m going to enjoy my experience with both of them.

3 lutego 2023
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Odpowiedź od Square Off

Great to hear!

Oceniono na 5 z 5

Quality Game

I was really disappointed when my first board did not work. Yet the Square Off people made it right. Now if only my playing was as good as the Square Off board! Time will tell😁

3 lutego 2023
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Odpowiedź od Square Off

Hope you enjoy your experience.

Oceniono na 5 z 5

Magical gameplay experience.

Magical gameplay experience.
And the fact that they added 3rd parties like Chess.com & Lichess is helpful for me to keep playing on my favourite service using the board.

Good work...

14 października 2022
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Odpowiedź od Square Off

We always strive to make the user experience better.

Oceniono na 5 z 5

Square Off - Premium Board

The one thing that intrigued me the most was the automation feature of the chess board, at first u was a little skeptical about the board but after experiencing it my all doubts were gone, keep up the good work Square off .

20 stycznia 2023
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Odpowiedź od Square Off

Great to hear!

Oceniono na 5 z 5

Purchased the Grand Kingdom set

I was very impressed with the automated movements. Customer service has been very nice. They guided me to purchase the right product for me. Accessories are also of very premium quality. Overall very happy

9 stycznia 2023
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Odpowiedź od Square Off

We're pleased to know about your experience. Your kind words are greatly appreciated. Thank you for making our day.

Oceniono na 5 z 5

The products are really innovative

The products are really innovative. Although my order took a bit more time to be delivered but the product was totally worth the wait. Love placing chess with my grandpa in other state.

Cheers to the company for making such a great product

21 grudnia 2022
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Odpowiedź od Square Off

You’re too kind. Thank you for that feedback. We'll make the needed adjustments with the delivery timelines to become more efficient overall.

Oceniono na 1 z 5

Pathetic

Pathetic. Never go for it. Multiple issues. No response from support

24 stycznia 2023
Opinia niezależna
Logo Square Off

Odpowiedź od Square Off

Dear Rajesh, we apologise for the inconvenience caused to you. Please note that we have replied to your email stating that we have resolved the issue you are facing. All you have to do is update the firmware of the board by connecting the board to the Square Off app. If you are still facing issues, please write to us at hello@squareoffnow.com to resolve the issue within 24 hours.

Oceniono na 1 z 5

Had to make a huge stink on all their social media accounts before refund

Ordered the Neo board in July 22, said arrival would be Nov 31st. Day came and gone and got an email that said "its worth the wait...its coming". Fine. It was In Jan when I started emailing for updates that support went silent. Asked for a refund. No response. Chat support always gave me the run around and said they would have to forward me to their support team to reach out to me...which never happened. Threatened to contact my bank. No response. Finally posted on all their social media accounts this was fraud...and the wealth of comments finally caught their attention and they refunded my order.

19 stycznia 2023
Opinia niezależna
Logo Square Off

Odpowiedź od Square Off

Dear Ryan, we completely understand your grievance. As checked with our team, we observed that we received your cancelation request on email on 18th Jan 2023 at 8.15 am. We responded to your request on 18th Jan 2023 at 11.15 am by canceling your order and providing a full refund. If there is anything we can do for you, just let us know at hello@squareoffnow.com! Have a wonderful day!

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