I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Zobacz więcej
Reakcja na opinię
As you can see from Founder Pete’s responses this company really don’t care about their customers. They are clearly devoid of any empathy or common sense and are T&C Nazis who just love to point out... Zobacz więcej
Reakcja na opinię
There's nothing that's not the reason to use SMF where a change of trains is involved. Honest, upfront and reliable these guys are absolutely the bees' knees when it comes to saving money on train tr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Dane kontaktowe
Newcastle, Zjednoczone Królestwo
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,5
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Visiting friends has been so affordable…
Visiting friends has been so affordable with Split my fare. The ticket is in my virtual wallet so don't have to worry about lost tickets. Just great experience.
10 kwietnia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and that we made your travel more affordable.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Dreadful experience booking tickets
Dreadful experience booking tickets. Booked for 2 adults with 1 senior railcard. It was only on checking my email after my work shift I realised the booking had discounted for 2 senior railcards! I rebooked but then couldn't get a refund for the incorrect tickets, due to booking 2 journeys and not 1??? Will definitely not use again. Really ridiculous refund policy and such a negative reply from customer service. Be aware when booking through here, as apparently you only have a 1 hour time frame to claim any refund etc. which didn't help me as I booked at 1.49 am. Customer service really of no help whatsoever and no consideration taken into account for the initial error. Please be careful when booking via this company, very good at taking money, but definitely do not like giving refunds!
19 kwietnia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi A Smith,
The website clearly states to make sure that all passengers are covered when you select a Railcard.
We have to follow a strict audit process as set out by National Rail and the Train Operating Companies, hence journeys for the refund of replacement tickets have to match completely.
It is not the case that there is a 1 hour time frame to claim any refund, there is a 1 hour time frame to claim a fee-free refund, when the customer has made an error in their booking, this is the consideration for the initial error.
We follow the Terms and Conditions agreed to and the refund process set out by National Rail and the Rail Companies.
Best wishes,
Pete
Founder - Split My Fare
Absolute thieves
Warning! If you use Split My Fare don’t cancel or change your ticket. You get charged £5 for doing so. If you buy a replacement ticket that’s cheaper than the one you’re cancelling, they give you the money back for the cheaper ticket minus £5. I’m amazed they’re allowed to get away with this thievery. I will never use them again.
19 kwietnia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Rob,
Thanks for your feedback.
The £5 admin fee is to cover charges that are incurred to us by processing refunds. This is stated in the terms and conditions you agreed to, which also state the the lower price of the original and replacement ticket will be refunded.
Best wishes,
Pete
Founder - Split My Fare
Good deal thanks but I need to read emails more carefully
Well it was a good deal so thanks.
You also sent emails with all the details.
But I failed to carefully read the emails so I referred to just one of them, and mixed up where I was supposed to change with how the fare was split up.
It didn't matter in the end, and I appreciate it is my fault, but I am just giving you some feedback; that perhaps on the email that refers to how the fare has been split it could clearly state that this is not the changes. Or maybe I should just read the emails a bit more carefully... anyway thanks guys
28 lutego 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
Thanks for the feedback.
I understand what you mean, that if you only read the email with the e-Tickets and not the confirmation email which has a full itinerary of where to change, it may be confusing. We haven't had a customer report this issue before but we take your feedback on board and will look into this.
Best wishes,
Pete
Founder - Split My Fare
Thought I’d be saving by booking early…
Thought I’d be saving by booking early but I’ll be going back to Trainline. This was way more expensive and more complicated than it needed to be.
27 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
Thanks for your feedback. We don't guarantee to make savings on every search, but we do find savings for almost 50% of customers. Longer journeys are more likely to make bigger savings. We are sorry to hear that you found the experience complicated, many of our positive reviews report that it is easy to use. If you can provide more information to me by email (pete@splitmyfare.co.uk) as to why you found it complicated, I would love to hear from you.
Best wishes,
Pete
Founder - Split My Fare
Can't fault them
I always buy train tickets from here and have been completely satisfied. I've contacted support a couple of times when I had a question about changing my booking and another time when I accidentally booked duplicate tickets for a journey. Both times I received a really fast response and a resolution to the issue. Not to mention I've saved a lot of money by buying split tickets!
26 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Daisy,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have found our customer service very e
helpful.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Great service
Great service, easy to navigate site and ..great savings ! Many thanks, Gabriela
17 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Gabriella,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to navigate.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Brilliant
Brilliant, easy to use. Some examples of amazing deals available would be fun. It might inspire some adventures.
1 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Gwyn,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Great Site
Easy service and couldn’t beat the price anywhere, highly recommend you use Split My Fare.
21 lutego 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Mr Fisher,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and would recommend us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Excellent site for train tickets saved…
Excellent site for train tickets saved over half price will definitely this site before any other site for quotes first
18 lutego 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Gaynor,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have found big savings.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Great way to save money easy to use…
Great way to save money easy to use well done all
1 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Martyn,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
10/10
Unreal money saver absolute belter of an idea many thanks, made my trip from glasgow to llangefni so much cheaper. As all tickets were easily available as e-tickets there was no hassle getting tickets etc
20 lutego 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and really appreciate your kind words.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Odpowiedź od Split My Fare
Hi Marcia,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found a good price on your fare.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Very easy - great concept
Very easy to book and aside from having to switch seats during the journey no issues at all.
26 lutego 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Jude,
Thanks so much for your feedback. We are pleased to hear you rate our service highly and found booking easy. Regarding changing seats, unfortunately, the train operators make it difficult to ensure this doesn't happen when you change your tickets. If you contact us before your journey, we can ensure you don't have to change seats.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Highly recommend this site for cheaper…
Highly recommend this site for cheaper tickets.
3 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Hannah,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and would recommend it for cheaper tickets.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Really helpful website and appreciated…
Really helpful website and appreciated the lack of a transaction fee!
12 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Jane,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and appreciate the lack of a transaction fee.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Saving as you travel
Tickets bought on this sight can be bought in advance
with a small or larger saving compared to the station. The site is easy to navigate and to choose time to set off or return. Tickets are available on your phone or you can print. All done at your convenience prior to travelling. A good experience and did I mention you can save too. Flexible tickets if you really need them.
I couldn't book seats on my journey but there is a way to do this on most trains. Happy travelling
3 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Ms Morgan,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to navigate.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
I have used Split My Fare many times
I have used Split My Fare many times. Always a good experience and saved me sooooooo much money.
Thanks Tobias and Pete
20 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Fanny,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have made big savings with us
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Makin sense of train fares
The fares on British railways are indecipherable. How fantastic that Split My Fare understands it and can work out the most cost-effective way of travelling by train
31 stycznia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Jamie,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Another great experience would recommend
Another great experience booked tickets for a week trip from Glasgow via Durham then Manchester no issues with booking and no issues with tickets great service will definitely use again next time I travel
14 marca 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Colin,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and had a great trip.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.