Sparetoolparts Recenzje 

Helpful ,cheerful and able to advise me of right part I need

Very helpful

Ex service good communication nothing to much trouble

James Duffin was polite, knowledgeable and made my ordering experience seamless.

I had issues with the website but contacted the supplier who responded in a very prompt and helpful way

Very helpful great service

Completely useless.

- Ordered a small part for a ryobi saw. Horrific pricing for such minor part.
- After ordering, no delivery date.
- Then got a number of emails saying 'sorry we haven't forgotten about you' but with no actual update on delivery.
- I contacted the business saying I wasn't happy as at the prices these should be in stock not shipped from a long way away, or at least give me a date.
- No response at all.
- They then cancelled my order and I just got an automated refund email.
- So I emailed again and I got a message back saying they don't have these items with a smiley emoji.

I'm not sure if they think this is amusing but to waste three weeks of my time to not then send a product is pathetic.

James was very helpful and advised me on things I didn’t understand he is an asset to your company

Item never received after several excuses the seller stopped replying

I was helped by a very helpful and competant person.

I'm a tad surprised at the (very few) negative reviews I've been reading here. I suppose it's a case of "you just can't please some people". I remember reading one some time ago, relating to a holiday resort. The reviewer complained that the beach was littered with seaweed!

Hi Really nice guy on the phone and helped me out by sending exploded views,which helped bring my neglected machine back to life.prompt and accurate assistance.

excellent service parts ordered and on there way

Your agent completed the purchase for me by phone when your website was having a problem with entering my credit card verification code

Fast helpful online chat. Straight to it 👍

Have been waiting since May for a Hitachi cable. Have had only one e-mail, the day after, saying waiting for delivery of cable. They took our payment, but have not received any further contact since and even after sending various e-mails asking about delivery, they have not replied to any and will not answer the phone.
Have tried other suppliers and they have cables available from stock.

Despite James saying in the chat it was despatched 6 days ago still no delivery. Found out not sent. Cancelled and got delivered it from elsewhere within 2 days. So poor I cant recommend. Sad as they seemed a friendly company. Lets see if a refund ever appears

Update. James said posted Thursday, when in the chat on Wednesday he told me he’d sent it the previous day. You cant believe what they say, still not arrived a week and a half later. Still waiting for a refund but guess it will never happen

Second update post their reply

So firstly told despatched Tuesday, then Thursday, now Wednesday. I dont think they even know. If it arrives I’ll ask for a refund

Fantastic customer customer and special thanks to James who was very helpful. Recommended!