Poppy handled our booking speedily and efficiently, having answered the phone straight away! We have booked many cruises through Sovereign, and always found your service extremely helpful.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Zobacz więcej
Reakcja na opinię
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Zobacz więcej
Reakcja na opinię
I find Sovereign to be an incredibly helpful and courteous company to book my cruises through. They have many shipping lines to offer, something for everyone. I would highly recommend this company,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Agencja podróży
- również w kategorii:
- Biuro organizujące wycieczki statkiem
- Przewozy statkiem
Napisane przez firmę
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Dane kontaktowe
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Zjednoczone Królestwo
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Doskonała
977 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Service always above and beyond any…
Service always above and beyond any other agent we have used
3 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Mrs Frances Davis,
Thank you so much for your recent 5-star review.
We are pleased to hear that you feel our service consistently goes above and beyond.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent Service from Hans
I requested a quote and I got a phone call from Hans. He was polite, friendly and professional. He looked into my request quickly and efficiently getting me a good price on the cruise I was interested in.
3 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Clair Falconer,
Thank you so much for your recent 5-star review.
We are delighted to hear that Hans was polite, friendly and professional and that he was able to quickly find you a great price for your cruise. We will be sure to pass on your kind words to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign Service
I booked 2 cruises with Sovereign in the last week. On both occasions the people that I spoke to we polite, friendly and extremely helpful. I have booked 18 cruises now with Sovereign, over the years, and have always had excellent service.
3 września 2026
Odpowiedź od The Sovereign Cruise Club
Dear Richard Allen
Thank you for your fantastic review and for your incredible loyalty over the years.
Booking your 18th cruise with Sovereign is a wonderful milestone! We are delighted to hear that you have consistently received polite, friendly and helpful service, including with your two recent bookings.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Odpowiedź od The Sovereign Cruise Club
Dear Barrie Middleton,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our service easy and friendly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Megan was very helpful and explained…
Megan was very helpful and explained everything very well.
25 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Andree Dollery,
Thank you so much for your recent 5-star review.
We are delighted to hear that Megan was so helpful and took the time to explain everything clearly. We will be sure to pass on your kind feedback to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Quick response to my phone call and…
Quick response to my phone call and efficient booking process..as always by this company.
25 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Ann Emery,
Thank you so much for your recent 5-star review.
We are delighted to hear that your call was answered quickly and that you found the booking process efficient. It is great to know we continue to provide the high level of service you have come to expect from us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Booking process and very helpful agent
24 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Sam,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found the booking process straightforward and that our team were helpful throughout.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional helpful booking process…
Professional helpful booking process easy. Communication great
21 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Lesley Campbell,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found the booking process professional, helpful and easy to navigate. It is also wonderful to know that our communication met your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
PLAIN SAILING FROM FIRST CONTACT
PLAIN SAILING FROM FIRST CONTACT, TO BOOKING AND RECEIVING DOCUMENTS AS ALWAYS.
ALL THE STAFF I HAVE DEALT WITH OVER THE YEARS HAVE BEEN MOST HELPFUL, FRIENDLEY AND POLITE.
ON THIS OCCASSION I DEALT WITH ELIZABETH.
25 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear P B,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that your experience was smooth from your first contact through to receiving your documents. It is fantastic to know that our team has consistently provided helpful, friendly and polite service and we will be sure to pass your kind comments on to Elizabeth.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good value and arranged extras without…
Good value and arranged extras without fuss. Good communication. Friendly staff.
18 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Ken Robson,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found great value in booking with us and that arranging the extras was a smooth and hassle-free experience. It is also wonderful to know that our communication and friendly service met your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Efficient and friendly service
Having just returned from a cruise booked through Sovereign, I have now amended and upgraded a cruise for 2027 and booked a new one for 2028.
Whoever I’ve spoken to has been very helpful and phones are always answered immediately.
24 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Jerseygirl,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team has been so helpful and that your calls are always answered promptly. It is fantastic to know you have already booked and upgraded more cruises with us and we truly appreciate your continued loyalty and support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional & friendly
26 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Susan Bell,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team professional and friendly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
My initial enquiry was dealt with…
My initial enquiry was dealt with promptly and the overall booking process was dealt with in a friendly and efficient manner
23 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear PAS,
Thank you so much for your recent 5-star review.
We are pleased to hear that your initial enquiry was handled promptly and that the booking process was friendly and efficient throughout.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Price match promise
Sovereign booked the stateroom room we wanted for us, and managed to get an even better price from an well known online booking cruise site, as the sovereign price promise match says. Thank you Rebecca and Elizabeth
25 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Graham Bailey,
Thank you so much for your recent 5-star review and continued recommendations.
We are delighted that Rebecca and Elizabeth were able to secure the stateroom you wanted and provide you with an even better price through our price promise. We will be sure to pass on your kind thanks to them both.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I like to book with Sovereign Cruises…
I like to book with Sovereign Cruises because they are very professional and staff are helpful and friendly. I always recommend Sovereign to my friends. Rebecca who looked after me yesterday was superb. Thank you.
25 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Sheila Fowler,
Thank you so much for your recent 5-star review and continued recommendations.
We are delighted to hear that you find our team professional, helpful and friendly. It is lovely to hear that Rebecca provided such great service and we will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Hans was very professional and…
Hans was very professional and efficient. He listened closely to our requirements and exceeded our expectations
25 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear David Caldwell,
Thank you so much for your recent 5-star review.
We are delighted to hear that Hans was professional and efficient and took the time to understand your requirements. We will be sure to pass on your kind feedback to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Straight forward booking
No one available initially but called back within 30mins, explained clearly the options available. Booking my choice was simple and straightforward. The agent was helpful and pleasant at all times and made the booking an easy experience.
17 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear customer,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team called you back promptly and clearly explained the available cruise options. It is great to know your booking was simple and straightforward and that you found our team helpful and pleasant throughout.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Recommended for his help
Very helpful and very informative,a pleasure to have someone who was really good and knowledgeable.
24 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Brian Dooley,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful, informative and knowledgeable. It is wonderful to know you enjoyed your experience when booking with us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very easy and great to speak to a real…
Very easy and great to speak to a real person on the phone - thanks Joe x
17 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear Karen Froude,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found the booking process easy and appreciated speaking with a real person. We will be sure to pass your kind words on to Joe.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Faultless Service
Whoever picks up the phone you get first class service from start to finish. So rare these days. Don't even think about using anyone else.
24 sierpnia 2026
Odpowiedź od The Sovereign Cruise Club
Dear David,
Thank you so much for your recent 5-star review.
We are delighted to hear that you consistently receive first-class service from our team. Your loyalty and recommendation mean a great deal to us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.