Southampton Cruise Parking Services Recenzje 

777
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Easy to book, and follow up questions were answered swiftly. Once there, friendly staff welcomed us then removed our luggage from my car and onto shuttle bus, where we were taken to cruise terminal. W... Zobacz więcej

Oceniono na 5 z 5

They made it so easy for us taking our suitcases from the car putting them straight into the mini bus. I text when we arrived in Southampton and they were there within 12 minutes. We wll definitely... Zobacz więcej

Oceniono na 5 z 5

We parked here end July. Very easy arrived check in then our car was moved to undercover storage. Very helpful driver took us to our cruise drop off point chatted on the way aboutbthe port a... Zobacz więcej

Oceniono na 1 z 5

On arrival everything went to plan but problems with the pick up leaving me stranded. Eventually made my return journey to collect my vehicle by taxi. Other firms have vehicles that have identifia... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Parking park & ride
  2. Transfer lotniskowy
  3. Parking
  4. Usługa parkowania samochodów

Napisane przez firmę

Southampton Cruise Parking Services (SCPS Indoor & Secure) provide the ultimate cost-effective cruise parking facility located at Southampton port next to Dock 20. We offer a swift park-and-ride experience with a complimentary shuttle transfer that takes you to all cruise port terminals within around 5 minutes traveling time. Our facility stands out from other cruise parking providers as we provide exclusive ‘indoor and secure’ parking, providing a safer alternative as your vehicle is placed within our securely locked compound with the added bonus of your car being returned nice and clean without any seagull residue. We provide you with peace of mind by logging mileage and taking photographic evidence of your vehicle upon arrival to ensure it returned to you in the same condition you left it. We guarantee that your car remains within our premises and have comprehensive car insurance to cover any unlikely event that your car could get damaged whilst we are manoeuvring it on-site. Book with us today, letting us keep your car safe whilst you cruise away.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

777 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(777)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 204

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Good parking service but disappointed with third party driver

We used Southampton Cruise parking as we were very impressed with them when we used them last year. The guys and the service was very good again this year, however they appear to have contracted a third party ‘Pete’s Airlink’ who took us to the terminal. The driver made a number of personal comments to a fellow passenger which made the experience quite uncomfortable. In addition there was a verbal altercation between the driver and a passenger at the terminal. All in all this was not the stress free start to our cruise which we were expecting. I should add that the regular staff were very good but this was a disappointing experience for us down to this individual.

29 maja 2026
Opinia niezależna
Oceniono na 4 z 5

Simple to use system of drop off and…

Simple to use system of drop off and pick up. Car was safe during our cruise and waited for me , ready to go when the bus dropped us off. Bus driver was very helpful, and loaded the bags into my car for me. Only issue was they could do with a bit space when you drop the car off. Will use this service again

25 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Brilliant Service

Brilliant Service from booking our space right through to collecting the car at the end of our cruise. Very impressed with how organised and helpful the staff were at Southampton

30 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Friendly and efficient service

Super easy to find
Efficient and friendly service … bags loaded on to the minibus and taken off at the ship
Return pick up was smooth there in no time and again helped with all our luggage
Very reasonable price
Highly recommend!

25 kwietnia 2026
Opinia niezależna
Oceniono na 4 z 5

Good overall would use again

Booking easy. Staff friendly & helpful. Bit of a wait for the bus to take us to the terminal. Car not videoed on arrival - staff too busy so I vidoed it myslelf.
The pick-up instructions were unhelpful. No flag, banner or sign & we walked 50yds to the wrong area & the link in the pdf instructions to locate the bus did not work.
The terminal staff were helpful & we phoned the office & got clear instructions to the bus which was already waiting

16 maja 2026
Oceniono na 5 z 5

Excellent Services

Both drivers to and from the terminal were great. Dropping off the car was straightforward, a very helpful staff member (he was orchestrating the cars & the taxis ) told us that an accident had blocked the road to the ship terminal, however the company’s driver was fantastic navigating the roads to avoid the inevitable traffic backlog and get us there in plenty of time. The staff on reception were lovely and reassuring. On our return, I spoke with Christina who was charming and very helpful. Also, the website is easy to navigate and easy to book their services including the text updates.

1 maja 2026
Opinia niezależna
Logo Southampton Cruise Parking Services

Odpowiedź od Southampton Cruise Parking Services

Thank you for your fantastic review — we really appreciate you taking the time to share your experience.
We’re delighted to hear everything ran smoothly for you, especially given the traffic situation on the day. It’s great to know our driver was able to navigate around the disruption and still get you to the terminal in good time.
Your kind comments about our team will mean a lot — particularly to Christina and the staff on site who work hard to keep everything running efficiently and reassure our customers.
We’re also pleased you found the booking process and text updates easy to use.
We look forward to welcoming you again on your next cruise.
— Southampton Cruise Parking Services 🚢

Oceniono na 5 z 5

First time cruisers , parking service great.

First time cruisers and found the experience of parking so easy. Directions clear, pick up and transfer to dock very efficient. Knowing the car was in a secure covered space gave peace of mind whilst away. Collection was swift too.

21 kwietnia 2026
Opinia niezależna
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Odpowiedź od Southampton Cruise Parking Services

Thank you for your great review — and we’re glad we could be part of your first cruise experience!
We’re really pleased to hear you found the whole process easy and efficient, from clear directions through to a smooth transfer and quick collection. It’s also great to know having your car in a secure space gave you peace of mind while you were away.
We hope you had a fantastic cruise and look forward to looking after you again next time.
— Southampton Cruise Parking Services 🚢

Oceniono na 5 z 5

I used this service for the first time…

I used this service for the first time from 18/4 and returned to collect my car on 25/4. Fast efficient service. Taken from where we dropped the car to the port via mini bus. Helped with our luggage which was especially good as my mum has limited mobility. Friendly drivers. Car waiting when we got off the ship and no issues with it.

25 kwietnia 2026
Opinia niezależna
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Odpowiedź od Southampton Cruise Parking Services

Thank you for your lovely review — we really appreciate you choosing us for your trip.

We’re so pleased to hear you found the service fast and efficient, and that our team were able to assist with your luggage and make things easier for your mum. Providing a smooth and supportive experience for all our customers is really important to us.

It’s great to know everything ran seamlessly from drop-off to collection, and that your car was ready and waiting with no issues.

We look forward to welcoming you again on your next cruise.

— Southampton Cruise Parking Services 🚢

Oceniono na 5 z 5

The service is first rate

The service is first rate, both taking us to the ship at the perfect location to be drop and collecting after our trip.
The car was as it was left no mileage, no scratches etc and the staff are very attentive and quick to deal with you. Location and direction to find the place was quick and easy.

18 kwietnia 2026
Opinia niezależna
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Odpowiedź od Southampton Cruise Parking Services

Thank you for your kind review — we really appreciate you taking the time to share your experience.

We’re delighted to hear everything ran smoothly, from drop-off right at the terminal to a quick and efficient collection after your trip. It’s also great to know your vehicle was returned exactly as you left it — that’s something we take a lot of pride in.

Our team will be pleased to hear your comments about their attentiveness and efficiency, and we’re glad you found our location easy to access.

We look forward to welcoming you again on your next cruise.

Oceniono na 5 z 5

Great service

Fantastic service very easy to use would highly recommend

18 kwietnia 2026
Opinia niezależna
Logo Southampton Cruise Parking Services

Odpowiedź od Southampton Cruise Parking Services

Thank you for your great review!

We’re really pleased to hear you found the service easy to use and had a fantastic experience with us. Your recommendation means a lot to the whole team.

We look forward to looking after you again on your next cruise.

— Southampton Cruise Parking Services 🚢

Oceniono na 4 z 5

Having only booked parking and

Having only booked parking and. Not actually used it yet it’s very hard to comment . However the booking a parking place seems to have gone without a problem so all ok so far .

22 marca 2026
Logo Southampton Cruise Parking Services

Odpowiedź od Southampton Cruise Parking Services

Thank you for your review — we really appreciate you booking with us.

We’re pleased to hear the booking process was smooth and straightforward. We look forward to welcoming you on the day and making sure everything runs just as seamlessly for your drop-off and return.

If you have any questions before your trip, please don’t hesitate to get in touch — we’re always happy to help.

— Southampton Cruise Parking Services 🚢

Oceniono na 1 z 5

ABSOLUTELY APPALLING

ABSOLUTELY APPALLING! SCRAPED OUR CAR AND THEN TRIED TO COVER THE DAMAGE USING PAINT WHICH DIDNT EVEN MATCH! DISHONEST STAFF WHO DIDNT EVEN TELL US! AM WAITING FOR MANAGER TO SEND PRE AND POST VIDEOS….. DO NOT AND NEVER USE SOUTHAMPTON CRUISE PARKING. CHAOS AT TERMINAL PICK UP AS WELL

11 kwietnia 2026
Opinia niezależna
Logo Southampton Cruise Parking Services

Odpowiedź od Southampton Cruise Parking Services

We’re very sorry to read your comments and take any concerns about vehicle condition extremely seriously.

However, we must clarify the facts. When you collected your vehicle, our team followed standard procedure and asked you to inspect the car before leaving the premises. No damage was reported at that time.

You first contacted us 5 days after collection to raise this issue. As clearly stated in our Terms & Conditions — which are accepted at the time of booking — any damage must be reported immediately upon collection and before leaving the site. This allows us to investigate promptly while all evidence is available. Unfortunately, reporting this several days later makes it impossible for us to verify when or where the damage may have occurred.

With regard to footage, due to the high volume of vehicles we handle daily, recordings are only retained for a short, standard period and are automatically overwritten as part of our normal recording cycle. As a result, the relevant footage is no longer available.

We strongly refute any suggestion of dishonesty. We pride ourselves on operating a professional and transparent service, and where damage is reported correctly at the time of collection, we do fully investigate and resolve matters appropriately.

Oceniono na 5 z 5

First time I’ve used this parking and…

First time I’ve used this parking and was very impressed, well organised, very quick dropping us to the ship and also on collecting us, car was out all ready to go can’t fault it 10/10

12 kwietnia 2026
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Odpowiedź od Southampton Cruise Parking Services

Thank you for your great review!

We’re really pleased to hear that your first experience with us was such a positive one. It’s great to know everything ran smoothly, from a quick drop-off to having your car ready and waiting on your return.

Your 10/10 means a lot to the team — we look forward to welcoming you again on your next cruise.

— Southampton Cruise Parking Services 🚢

Oceniono na 5 z 5

Cruise Parking Southampton

We started our cruise holiday by using Cruise Parking Southampton.

Directions were clear and we found the location easily. We metJag who arranged for our free transportation to our ship and reassured us that although our car was a Toyota Hybrid if we texted or called upon our return they would not only collect us from the ship but make sure our car was charged. It was very reassuring as Hybrids are notorious for running flat after 2 weeks.

The OUTSTANDING service was upon our unexpected delay in returning to Southampton.

My husband fractured his hip and we were offloaded in the Azores. I called Jag at Cruise Parking Southampton and informed him of our possible delay. I also asked his advice on having our car returned to Lancashire as our Travel Insurance would be flying us directly home.

I arranged for Compassionate return of our car through the AA but Jag at CPS was awoken several times in the middle of the night by the possibility that they were collecting our car. Jag then filmed the process and made sure I was aware of exactly what was happening.

The relief this gave me and the kindness of Jag at CPS was above and beyond what I could have expected and I am exceedingly grateful.

Ann Wilkins

31 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Very good and fast service

Very good and fast service. Nothing to waste time. I reckon for other passengers choose this place.

17 października 2025
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Odpowiedź od Southampton Cruise Parking Services

Thank you for your great review!
We’re really pleased to hear you found the service fast and efficient — that’s exactly what we aim for. Your recommendation means a lot to us.
We look forward to looking after you again on your next trip.
— Southampton Cruise Parking Services 🚢

Oceniono na 5 z 5

From start to finish they provided an…

From start to finish they provided an excellent personal service. The instructions were very clear on whereto go and what to do. A professional and friendly service was provided with no waiting around, and help was given with luggage. I would confidently book with them again and can recommend using Southampton Cruise Parking.

19 marca 2026
Opinia niezależna
Logo Southampton Cruise Parking Services

Odpowiedź od Southampton Cruise Parking Services

hank you for your fantastic review — we really appreciate your kind words.
We’re delighted to hear that everything ran smoothly from start to finish and that you found our instructions clear and easy to follow. It’s great to know our team provided a friendly, efficient service and were on hand to help with your luggage.
Your recommendation means a lot to us, and we look forward to welcoming you again on your next cruise.
— Southampton Cruise Parking Services 🚢

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